Metadonors S.r.l. Telefundraising Aimed to help non profit sector to improve their ability to change the Face2Face world. Who trust in us: Doctors without borders Donors UNHCR | SOS Village | AIRC management Operation Smile | Plan International Intersos | WorldVision | Amnesty | Greenpeace
Manage the entire Face2Face lifecycle
FEATURES PANORAMA collect data check point credit card transaction fail to lead thank sync & automate enrich cancellation workflow multi agency reporting
Collect data Metaface can collect data from: Tablet : your fundraisers send data in real time to Metaface, pledge by pledge. Paper based : your backofficer (or the fundraiser at the end of the day) make a data entry task using the web application CSV import : if you need to import data from an external agency or team that doesn’t use Metaface
Check Point Data validation based on: age (min, max) personal data (ID check): Italian “Codice Fiscale” donation amount (min, max) credit card data (prepaid, checkdigit, banlist, expiry date) IBAN (checkdigit, banlist, european database real time verification) + Organization custom check
Credit Card transactions Credit cards live transactions are available when you’re online and can be configured per project/campaign
Fail to Lead! You don’t waste your leads if Back to fundraiser : notify your fundraiser and let him solve the problem. they fail the checkpoint! We file it : ask to the donor to send back new data to activate his pledge. Start nurturing : no way to get valid data? You can reuse leads with a custom export or integration for your marketing team to build a new communication strategy.
Thank Thank donor with: ● custom thanks you email ● signed PDF ● welcome call
Sync & Automate (Auto) Sync your data with your database & CRM Export information for internal management (csv, xls, xlsx)
Enrich Enrich your pledge data for a better analysis - welcome call outcomes - deduplication check - credit card commercial details - number and amount of payment made before cancellation
Cancellation What data we manage with cancellation: You will rewards fundraisers for what you - cancellation date - short reason (revoked, canceled) really received as a - long description (pre send donation. cancellation, - total payment revoked - first payment due date - last payment due date - text notes
Workflow simply as you like!
Workflow hardcore as you need!
Multi-agency Manage your inhouse program or agency with a single tool. You can manage internal and external teams via Metaface, assigning permissions to see only what they are supposed to (reports, locations, campaigns… )
Reporting & Targets Fundraiser, team, location & area complete reporting. More than 15 standard KPI’s. Custom KPI available upon request. Target are configurable in real time for each report and KPI. Report with target can be shared with single member or entire team.
NPS / Survey The Net Promoter or Net Promoter Score ( or acronym NPS ) is a management tool that can be used to evaluate loyalty in a business-client relationship. It is an alternative to traditional customer satisfaction research and claims to be correlated with revenue growth. Metaface natively manages NPS scores and can integrate external evaluation tools.
and counting… timesheet management to track working hours directly from tablet in-app news management to engage your team complete profile management with fundraiser agreement & recruiting info
Android APP media management custom data flow online & offline mode
Media management
custom data collection flow
Online & Offline
SECURITY PCI compliance data encryption
PCI & Certification PCI Compliance ( 3rd party Vault) Extended Validated SSL Certificate ISO 27001, ISO 14001, ISO 9001 (DataCenter TIER IV) Penetration test and security audit before every main release
Data Encryption Strong Encryption Backup strategy (GPG) Data obfuscations App with encrypted data and local authentication (multi user app) Tablet Remote control
PRICING
Pricing Startup: 1500€, free > 5000 pledge Free startup include: first project setup, live training. Cost per valid* pledge (prepaid): 0 to 5.000: € 1,75 5.000 to 10.000: € 1,50 10.000 to 15.000: € 1,25 15.000 to 25.000: € 1,00 Cost per invalid pledge: free Integrations with credit card gateway (stripe): free monthly payment can be agreed upon request * Valid pledges are leads with positive checkpoint state; in short, leads you can bill with your billing systems. We don’t charge anything for others (fair use policy applied)
CONTACTS metaface.io fundraising@metadonors.it
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