Metadonors S.r.l. Telefundraising Aimed to help non profit sector - - PowerPoint PPT Presentation

Metadonors S.r.l.

Telefundraising Face2Face Donors management

Aimed to help non profit sector to improve their ability to change the world. Who trust in us:

Doctors without borders UNHCR | SOS Village | AIRC Operation Smile | Plan International Intersos | WorldVision | Amnesty | Greenpeace

Manage the entire Face2Face lifecycle

FEATURES PANORAMA

collect data check point credit card transaction fail to lead thank sync & automate enrich cancellation workflow multi agency reporting

Metaface can collect data from: Tablet: your fundraisers send data in real time to Metaface, pledge by pledge. Paper based: your backofficer (or the fundraiser at the end of the day) make a data entry task using the web application CSV import: if you need to import data from an external agency or team that doesn’t use Metaface

Collect data

Data validation based on: age (min, max) personal data (ID check): Italian “Codice Fiscale” donation amount (min, max) credit card data (prepaid, checkdigit, banlist, expiry date) IBAN (checkdigit, banlist, european database real time verification) + Organization custom check

Check Point

Credit Card transactions

Credit cards live transactions are available when you’re

• nline and can be

configured per project/campaign

Back to fundraiser: notify your fundraiser and let him solve the problem. We file it: ask to the donor to send back new data to activate his pledge. Start nurturing: no way to get valid data? You can reuse leads with a custom export or integration for your marketing team to build a new communication strategy.

Fail to Lead!

You don’t waste your leads if they fail the checkpoint!

Thank donor with:

• custom thanks you email
• signed PDF
• welcome call

Thank

(Auto) Sync your data with your database & CRM Export information for internal management (csv, xls, xlsx)

Sync & Automate

Enrich your pledge data for a better analysis

• welcome call outcomes
• deduplication check
• credit card commercial details
• number and amount of payment made

before cancellation

Enrich

Cancellation

You will rewards fundraisers for what you really received as a donation.

What data we manage with cancellation:

• cancellation date
• short reason (revoked, canceled)
• long description (pre send

cancellation,

• total payment revoked
• first payment due date
• last payment due date
• text notes

Workflow

simply as you like!

Workflow

hardcore as you need!

Multi-agency

Manage your inhouse program

• r agency with a single tool.

You can manage internal and external teams via Metaface, assigning permissions to see

• nly what they are supposed to

(reports, locations, campaigns… )

Reporting & Targets

Fundraiser, team, location & area complete reporting. More than 15 standard KPI’s. Custom KPI available upon request. Target are configurable in real time for each report and KPI. Report with target can be shared with single member or entire team.

NPS / Survey

The Net Promoter or Net Promoter Score (or acronym NPS) is a management tool that can be used to evaluate loyalty in a business-client relationship. It is an alternative to traditional customer satisfaction research and claims to be correlated with revenue growth. Metaface natively manages NPS scores and can integrate external evaluation tools.

and counting…

timesheet management to track working hours directly from tablet in-app news management to engage your team complete profile management with fundraiser agreement & recruiting info

Android APP

media management custom data flow

• nline & offline mode

Media management

custom data collection flow

Online & Offline

SECURITY

PCI compliance data encryption

PCI Compliance ( 3rd party Vault) Extended Validated SSL Certificate ISO 27001, ISO 14001, ISO 9001 (DataCenter TIER IV) Penetration test and security audit before every main release

PCI & Certification

Strong Encryption Backup strategy (GPG) Data obfuscations App with encrypted data and local authentication (multi user app) Tablet Remote control

Data Encryption

PRICING

Startup: 1500€, free > 5000 pledge

Free startup include: first project setup, live training.

Cost per valid* pledge (prepaid): 0 to 5.000: € 1,75 5.000 to 10.000: € 1,50 10.000 to 15.000: € 1,25 15.000 to 25.000: € 1,00 Cost per invalid pledge: free Integrations with credit card gateway (stripe): free monthly payment can be agreed upon request

* Valid pledges are leads with positive checkpoint state; in short, leads you can bill with your billing systems. We don’t charge anything for

• thers (fair use policy applied)

Pricing

fundraising@metadonors.it metaface.io

CONTACTS