SLIDE 1
MEASURE WHAT MATTERS Organizational Performance Management in - - PowerPoint PPT Presentation
MEASURE WHAT MATTERS Organizational Performance Management in - - PowerPoint PPT Presentation
MEASURE WHAT MATTERS Organizational Performance Management in Scottsdale, Arizona ...the only measure of a great team or a great organization is whether it accomplishes what it sets out to accomplish. Patrick Lencioni What
SLIDE 2
SLIDE 3
“...the only measure of a great team –
- r a great organization –
is whether it accomplishes what it sets out to accomplish.”
Patrick Lencioni
SLIDE 4
“What gets measured, gets managed.”
Peter Drucker
SLIDE 5
Evidence-based decision-making improves results by integrating objective evidence with decision-making processes
SLIDE 6
DEFINE RESULTS ACHIEVE RESULTS ASSESS RESULTS IMPROVE RESULTS
SLIDE 7
2009
Citizen- Friendly Report Behavioral Insights Team Quarterly Performance Report Organization Strategic Plan Process Improvement Team Open Data Portal Performance Management Training Valley Benchmark Cities
2019
Performance Management Team Performance Measures Dashboard Strategic Plan Dashboard
SLIDE 8
SLIDE 9
SLIDE 10
SLIDE 11
“What matters is not finding the perfect indicator, but settling upon a consistent and intelligent method of assessing your output results and then tracking your trajectory with rigor.” Jim Collins
SLIDE 12
THROUGH CONDUCTING ACTIVITIES BY DELIVERING SERVICES THAT BENEFIT CUSTOMERS WE ACHIEVE RESULTS
THAT USE RESOURCES
SLIDE 13
BY ENFORCING SPEED LIMITS ON STREETS THROUGH REGULAR PATROLS BY ISSUING TRAFFIC CITATIONS TO THOSE WITH UNREASONABLE SPEEDS SO THAT TRAVEL TIMES ARE REASONABLE, PREDICTABLE AND COLLISION-FREE WE MANAGE TRAFFIC TO AVOID COLLISIONS AND DISCOURAGE UNREASONABLE SPEEDS WITH TRAINED OFFICERS, VEHICLES, AND TECHNOLOGY
SLIDE 14
Exercise
BY CONDUCTING ACTIVITIES BY DELIVERING SERVICES THAT BENEFIT CUSTOMERS WE ACHIEVE RESULTS THAT USE RESOURCES
SLIDE 15
Reporting/Benchmarking
SLIDE 16
Quarterly Performance Report
SLIDE 17
Quarterly Performance Report
Insert screen shot of clearer measure This quarter had more traffic than predicted due to a significant increase in traffic on the electronic pages in November and the Solid Waste Collection’s page in December around the holidays.
SLIDE 18
SLIDE 19
Valley Benchmark Cities
SLIDE 20
Valley Benchmark Cities
SLIDE 21
Data Analytics
SLIDE 22
What causes problems?
85% 15%
Process Mapping, Process Improvement and Process Management, Dan Madison
SLIDE 23
Process Improvement
SLIDE 24
Before After:
21 days Less than 10 days
SLIDE 25
Behavioral Insights
SLIDE 26
THE BEHAVIORAL INSIGHTS APPROACH
- Take what we know about human behavior
- Apply interventions to existing practices
- Test what really works
SLIDE 27
ATTRACTIVE SOCIAL TIMELY EASY
- EAST. Four simple ways to apply behavioral insights
SLIDE 28
SLIDE 29
Graphic from EAST. Four simple ways to apply behavioral insights.
SLIDE 30
SLIDE 31
What’ What’s your s your super superpo power er? ?
People? Process? Detail? Big picture? Follow-through?
SLIDE 32
“G “Goa
- als mak
make it it abs bsol
- lute
tely cl y clear wher r where e yo you wi u will co conc ncen entra trate te res esou
- urces f
for r res esults – the m the mark rk of a an n
- rganiza
zation
- n s
seri eriou
- us
abo bout s ut suc uccess.”
Peter Drucker
SLIDE 33
When will you get there? Who are you doing it for? Who is responsible? How will you contribute? How will you measure progress?
Questions that well-written goals answer
Why are you trying to achieve this goal?
SLIDE 34
To enhance public safety for bicyclists, the Transportation Department will increase bike lane miles by 5% by June 30.
SLIDE 35
When will you get there? Why are you trying to achieve this goal? Who are you doing it for? Who is responsible? How will you contribute? How will you measure progress?
To enhance public safety for bicyclists, the Transportation Department will increase bike lane miles by 5% by June 30.
SLIDE 36
When will you get there? Why are you trying to achieve this goal? Who are you doing it for? Who is responsible? How will you contribute? How will you measure progress?
To demonstrate understanding of these concepts to us, everyone in this session will write 1 goaland be ready to sharein 10 minutes.
SLIDE 37
Lessons Learned
- 1. Make sure it’s a priority
- 2. Build your capacity
- 3. Never sit still
Go to ScottsdaleAZ.gov, and search “performance”
SLIDE 38
Adam Samuels, Senior Budget Analyst: ASamuels@ScottsdaleAZ.gov Megan Lynn, Management Assistant to the City Manager: MLynn@ScottsdaleAZ.gov Kelly Corsette, Communications and Public Affairs Director: KCorsette@ScottsdaleAZ.gov Brent Stockwell, Assistant City Manager: BStockwell@ScottsdaleAZ.gov @brent4cities Cindi Eberhardt, City Volunteer Program Manager: CEberhardt@ScottsdaleAZ.gov