Martin Newman KEYNOTE SPEAKER, RETAIL EXPERT, AUTHOR KEYNOTE - PDF document

Martin Newman KEYNOTE SPEAKER, RETAIL EXPERT, AUTHOR KEYNOTE SPEAKER Martin delivers keynote presentations and chairs many leading industry events around the World. He has shared stages with innovators and entrepreneurs alike, including Sir Tim Berners-Lee , inventor of the World Wide Web, to discuss the future of the internet and its implications for retailers. RETAIL EXPERT Martin has worked for over 35 years leading the ABOUT MARTIN multichannel operations for some of the world’s most recognisable retail brands. These include Burberry, Consumer Champion and Intersport, Pentland Brands (Speedo, Berghaus) , founder of Customer Service Harrods and Ted Baker . His bestselling book 100 Action and The Customer First Practical Ways to Improve Customer Experience , is Group seen as definitive within the sector and was shortlisted for the Business Book of the Year Award 2019 . Following REGULARLY his career in the consumer sector, Martin founded global SEEN ON ecommerce and digital consultancy Practicology , which was sold in 2018 after having scaled up to a global staff of 100 in offices across the UK, EU, Middle East and Asia. BBC TV and Radio, Sky, ITV, Martin has since set up The Customer First Group and Channel 5 and a host of other new consumer facing website Customer Service Action . media channels such as LBC, The Times and FT JUDGE & CONSULTANT PRICE RANGE Martin judges numerous industry awards such as the World Retail Awards, the Customer Experience Awards , the Retail Insider Awards, the PayPal eTail Awards , the £7,500 - £12,500 Online Retail Awards of Australia and the Great British Price based on UK delivery Entrepreneur awards. Martin’s counsel also encompasses roles as a Non-Executive Director , CATEGORIES Chairman and Board Advisor working with the Boards of consumer-facing businesses on their key strategic questions and challenges. He is also a board advisor to Business, Digital, Diversity & Clearpay, Yext and is a Trustee of In Kind Direct and a Inclusion, Motivation, Workshop member of the prestigious KPMG IPSOS Retail Think TOPICS Tank. INFLUENCER Consumer Behaviour, CSR, Customer Engagement, Amongst Martin’s many accolades, he has featured in Customer Service, Employee various industry leader lists including Retail Week’s top Engagement, Entrepreneurship, 50 eTail Power List five years in a row . He has also been Future Trends, Inclusion, named consecutively in the Retail Insiders top 100 Retail Innovation, Internet, Leadership, Movers & Shakers list, as well as the British Vogue Online Management, Retail Fashion 100.

Other involvements N O N - E X E C U T I V E C H A I R M A N , S C O U T S T O R E A N D W O R L D S C O U T S H O P S B O A R D O F T E C H L E A D E R S 2 0 2 0 F O R B U S I N E S S F R A N C E View here J U D G E O F T H E 2 0 2 0 G R E A T B R I T I S H E N T R E P R E N E U R A W A R D S View here J U D G E O F T H E D R A P E R S D I G I T A L A W A R D S 2 0 2 0 J U D G E O F T H E R T I H I N N O V A T I O N A W A R D S View here O T H E R J U D G I N G E V E N T S : W O R L D R E T A I L A W A R D S , T H E C U S T O M E R E X P E R I E N C E A W A R D S , T H E R E T A I L I N S I D E R A W A R D S , T H E P A Y P A L E T A I L A W A R D S , T H E O N L I N E R E T A I L A W A R D S O F A U S T R A L I A A N D T H E G R E A T B R I T I S H E N T R E P R E N E U R A W A R D S I N K I N D D I R E C T T R U S T E E View here A C A D E M Y O F R O B O T I C S ( K A R - G O ) I N V E S T O R View here T R Y D I N V E S T O R D O W N Y O U R H I G H S T R E E T I N V E S T O R View here M O R E A B O U T M A R T I N ' S I N V E S T M E N T S : View here

Media appearances B B C O N E - H E A L T H C H E C K View here B B C R A D I O W A L E S W I T H J A S O N M O H A M M A D View here T H E T E L E G R A P H B U S I N E S S View here B B C S C O T L A N D " G O O D M O R N I N G S C O T L A N D " View here F E A T U R E D O N L B C U K R E G U L A R L Y A P P E A R S O N K M T V View here O T H E R M E D I A A P P E A R A N C E S : D A I L Y E X P R E S S , M I R R O R , S K Y N E W S , F O R B E S , D A I L Y M A I L , H U F F P O S T View more here K E Y N O T E S P E A K E R A T T H E M E T A P A C K D E L I V E R Y C O N F E R E N C E 2 0 2 0 View here K E Y N O T E S P E A K E R A T T H E G R E A T B R I T I S H E N T R E P R E N E U R A W A R D S 2 0 2 0 G U E S T S P E A K E R A T I N D E P E N D E N T S ' D A Y V I R T U A L S U M M I T 2 0 2 0 K E Y N O T E S P E A K E R A T T H E C A S S S Y M P O S I U M 2 0 1 9 View here C L I C K H E R E T O V I E W S H O W R E E L

What they say about Martin “ I n c r e d i b l y e n g a g i n g ( a n d h u m o r o u s ) k e y n o t e ! C a n n o t s t r e s s h o w w o r t h w h i l e y o u w e r e . 1 0 0 % r e c o m m e n d b o o k i n g f o r C X f o c u s e d k e y n o t e p r e s e n t a t i o n s . ” Retail Week “ M a r t i n ’ s k n o w l e d g e a n d e x p e r i e n c e i n t h e r e t a i l s p a c e m a k e s h i m a t h o u g h t l e a d e r . H i s b u s i n e s s k n o w l e d g e a n d p r o f e s s i o n a l d e l i v e r y s t y l e m a d e t h e e v e n t a w i n n e r . ” Mark Fenton, Itau “ M a r t i n i s t h e m o s t d e d i c a t e d c u s t o m e r f o c u s e d p r o f e s s i o n a l I k n o w . A m a n w i t h a m i s s i o n h i s e n e r g y i s i n f e c t i o u s . ” Nadine Neatrour , eCommerce Director, Revolution Beauty MORE TESTIMONIALS: CLICK HERE C O N T A C T M A R T I N N O W MARTINNEWMAN.CO.UK BOOK MARTIN HERE: info@knightayton.co.uk 0203 795 1806