Martin Newman KEYNOTE SPEAKER, RETAIL EXPERT, AUTHOR KEYNOTE - - PDF document

Martin Newman

KEYNOTE SPEAKER, RETAIL EXPERT, AUTHOR RETAIL EXPERT

Martin has worked for over 35 years leading the multichannel operations for some of the world’s most recognisable retail brands. These include Burberry, Intersport, Pentland Brands (Speedo, Berghaus), Harrods and Ted Baker. His bestselling book 100 Practical Ways to Improve Customer Experience, is seen as definitive within the sector and was shortlisted for the Business Book of the Year Award 2019. Following his career in the consumer sector, Martin founded global ecommerce and digital consultancy Practicology, which was sold in 2018 after having scaled up to a global staff

• f 100 in offices across the UK, EU, Middle East and Asia.

Martin has since set up The Customer First Group and new consumer facing website Customer Service Action.

ABOUT MARTIN

Consumer Champion and founder of Customer Service Action and The Customer First Group

REGULARLY SEEN ON

BBC TV and Radio, Sky, ITV, Channel 5 and a host of other media channels such as LBC, The Times and FT

PRICE RANGE

£7,500 - £12,500 Price based on UK delivery

CATEGORIES

Business, Digital, Diversity & Inclusion, Motivation, Workshop

TOPICS

Consumer Behaviour, CSR, Customer Engagement, Customer Service, Employee Engagement, Entrepreneurship, Future Trends, Inclusion, Innovation, Internet, Leadership, Management, Retail

KEYNOTE SPEAKER

Martin delivers keynote presentations and chairs many leading industry events around the World. He has shared stages with innovators and entrepreneurs alike, including Sir Tim Berners-Lee, inventor of the World Wide Web, to discuss the future of the internet and its implications for retailers.

JUDGE & CONSULTANT

Martin judges numerous industry awards such as the World Retail Awards, the Customer Experience Awards, the Retail Insider Awards, the PayPal eTail Awards, the Online Retail Awards of Australia and the Great British Entrepreneur awards. Martin’s counsel also encompasses roles as a Non-Executive Director, Chairman and Board Advisor working with the Boards

• f consumer-facing businesses on their key strategic

questions and challenges. He is also a board advisor to Clearpay, Yext and is a Trustee of In Kind Direct and a member of the prestigious KPMG IPSOS Retail Think Tank.

INFLUENCER

Amongst Martin’s many accolades, he has featured in various industry leader lists including Retail Week’s top 50 eTail Power List five years in a row. He has also been named consecutively in the Retail Insiders top 100 Retail Movers & Shakers list, as well as the British Vogue Online Fashion 100.

B O A R D O F T E C H L E A D E R S 2 0 2 0 F O R B U S I N E S S F R A N C E

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Other involvements

J U D G E O F T H E 2 0 2 0 G R E A T B R I T I S H E N T R E P R E N E U R A W A R D S

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J U D G E O F T H E D R A P E R S D I G I T A L A W A R D S 2 0 2 0 I N K I N D D I R E C T T R U S T E E

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A C A D E M Y O F R O B O T I C S ( K A R - G O ) I N V E S T O R

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T R Y D I N V E S T O R D O W N Y O U R H I G H S T R E E T I N V E S T O R

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M O R E A B O U T M A R T I N ' S I N V E S T M E N T S :

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O T H E R J U D G I N G E V E N T S : W O R L D R E T A I L A W A R D S , T H E C U S T O M E R E X P E R I E N C E A W A R D S , T H E R E T A I L I N S I D E R A W A R D S , T H E P A Y P A L E T A I L A W A R D S , T H E O N L I N E R E T A I L A W A R D S O F A U S T R A L I A A N D T H E G R E A T B R I T I S H E N T R E P R E N E U R A W A R D S

J U D G E O F T H E R T I H I N N O V A T I O N A W A R D S

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N O N - E X E C U T I V E C H A I R M A N , S C O U T S T O R E A N D W O R L D S C O U T S H O P S

B B C S C O T L A N D " G O O D M O R N I N G S C O T L A N D "

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F E A T U R E D O N L B C U K R E G U L A R L Y A P P E A R S O N K M T V

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O T H E R M E D I A A P P E A R A N C E S : D A I L Y E X P R E S S , M I R R O R , S K Y N E W S , F O R B E S , D A I L Y M A I L , H U F F P O S T

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T H E T E L E G R A P H B U S I N E S S

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Media appearances

K E Y N O T E S P E A K E R A T T H E M E T A P A C K D E L I V E R Y C O N F E R E N C E 2 0 2 0

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K E Y N O T E S P E A K E R A T T H E C A S S S Y M P O S I U M 2 0 1 9

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C L I C K H E R E T O V I E W S H O W R E E L

B B C R A D I O W A L E S W I T H J A S O N M O H A M M A D

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B B C O N E - H E A L T H C H E C K

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K E Y N O T E S P E A K E R A T T H E G R E A T B R I T I S H E N T R E P R E N E U R A W A R D S 2 0 2 0 G U E S T S P E A K E R A T I N D E P E N D E N T S ' D A Y V I R T U A L S U M M I T 2 0 2 0

What they say about Martin

C O N T A C T M A R T I N N O W

MARTINNEWMAN.CO.UK BOOK MARTIN HERE: info@knightayton.co.uk 0203 795 1806

“ I n c r e d i b l y e n g a g i n g ( a n d h u m o r o u s ) k e y n o t e ! C a n n o t s t r e s s h o w w o r t h w h i l e y o u w e r e . 1 0 0 % r e c o m m e n d b o o k i n g f o r C X f o c u s e d k e y n o t e p r e s e n t a t i o n s . ”

Retail Week

“ M a r t i n ’ s k n o w l e d g e a n d e x p e r i e n c e i n t h e r e t a i l s p a c e m a k e s h i m a t h o u g h t l e a d e r . H i s b u s i n e s s k n o w l e d g e a n d p r o f e s s i o n a l d e l i v e r y s t y l e m a d e t h e e v e n t a w i n n e r . ”

Mark Fenton, Itau

“ M a r t i n i s t h e m o s t d e d i c a t e d c u s t o m e r f o c u s e d p r o f e s s i o n a l I k n o w . A m a n w i t h a m i s s i o n h i s e n e r g y i s i n f e c t i o u s . ”

Nadine Neatrour , eCommerce Director, Revolution Beauty

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