Managing Polarities in Pursuit Managing Polarities in Pursuit of - - PowerPoint PPT Presentation

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Managing Polarities in Pursuit Managing Polarities in Pursuit of - - PowerPoint PPT Presentation

Oct 25, 2022 240 likes •502 views

Managing Polarities in Pursuit Managing Polarities in Pursuit of Quality of Quality USE POLARITY + + M ANAGEM ENT TO APPLY A DIFFERENT WAY OF SEEING, THINKING AND COM M UNICATING IN A - - COM PLEX WORLD. Denise Holmes |

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USE POLARITY M ANAGEM ENT TO APPLY A DIFFERENT WAY OF SEEING, THINKING AND COM M UNICATING IN A COM PLEX WORLD.

Managing Polarities in Pursuit Managing Polarities in Pursuit

  • f Quality
  • f Quality

Denise Holmes | Edge-Leadership Consulting

+ +

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Denise Holm es | Edge Denise Holm es | Edge-

  • Leadership Consulting | PNSQC 20 10

Leadership Consulting | PNSQC 20 10

Process of Polarity Managem ent Process of Polarity Managem ent

Today, we will:

1.Define polarities, share examples 2.Review the dynamic pattern of polarities, particularly

when badly managed

3.Outline the steps for managing a polarity well over time 4.Apply the polarity management model as a

communication and conflict resolution tool

*This information is based on work by Polarity Management Associates (www.polaritymanagement.com) and Barry Johnson in particular.

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Denise Holm es | Edge Denise Holm es | Edge-

  • Leadership Consulting | PNSQC 20 10

Leadership Consulting | PNSQC 20 10

What is a Polarity? What is a Polarity?

 Sets of opposites which are interdependent  A paradox, dilemma, set of tensions, or points of view

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Denise Holm es | Edge Denise Holm es | Edge-

  • Leadership Consulting | PNSQC 20 10

Leadership Consulting | PNSQC 20 10

A Polarity Map A Polarity Map

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Denise Holm es | Edge Denise Holm es | Edge-

  • Leadership Consulting | PNSQC 20 10

Leadership Consulting | PNSQC 20 10

A Polarity Map A Polarity Map

 Easier to support and service  Less cost to customers  Can influence best practices

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Denise Holm es | Edge Denise Holm es | Edge-

  • Leadership Consulting | PNSQC 20 10

Leadership Consulting | PNSQC 20 10

A Polarity Map A Polarity Map

 Easier to support and service  Less cost to customers  Can influence best practices  Customers have more choices  Increased revenue potential  More fun to design

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Denise Holm es | Edge Denise Holm es | Edge-

  • Leadership Consulting | PNSQC 20 10

Leadership Consulting | PNSQC 20 10

A Polarity Map A Polarity Map

 Easier to support and service  Less cost to customers  Can influence best practices

  • Customers’specific

needs not met

  • Product value may

quickly decrease

  • Developers may become

bored and leave  Customers have more choices  Increased revenue potential  More fun to design

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SLIDE 8

Denise Holm es | Edge Denise Holm es | Edge-

  • Leadership Consulting | PNSQC 20 10

Leadership Consulting | PNSQC 20 10

A Polarity Map A Polarity Map

 Easier to support and service  Less cost to customers  Can influence best practices  Customers have more choices  Increased revenue potential  More fun to design

  • Customers’specific

needs not met

  • Product value may

quickly decrease

  • Designers may become

bored and leave

  • More difficult to support
  • Takes longer to design,

test and release

  • Cost is prohibitive for

some customers

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Denise Holm es | Edge Denise Holm es | Edge-

  • Leadership Consulting | PNSQC 20 10

Leadership Consulting | PNSQC 20 10

A Polarity Map A Polarity Map

 Easier to support and service  Less cost to customers  Can influence best practices  Customers have more choices  Increased revenue potential  More fun to design

  • Customers’specific

needs not met

  • Product value may

quickly decrease

  • Designers may become

bored and leave

  • More difficult to support
  • Takes longer to design,

test and release

  • Cost is prohibitive for

some customers

Success Success Failure Failure

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Denise Holm es | Edge Denise Holm es | Edge-

  • Leadership Consulting | PNSQC 20 10

Leadership Consulting | PNSQC 20 10

Badly Managed Polarities Badly Managed Polarities

1 1

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Denise Holm es | Edge Denise Holm es | Edge-

  • Leadership Consulting | PNSQC 20 10

Leadership Consulting | PNSQC 20 10

Badly Managed Polarities Badly Managed Polarities

2 2

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Denise Holm es | Edge Denise Holm es | Edge-

  • Leadership Consulting | PNSQC 20 10

Leadership Consulting | PNSQC 20 10

Badly Managed Polarities Badly Managed Polarities

3 3

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Denise Holm es | Edge Denise Holm es | Edge-

  • Leadership Consulting | PNSQC 20 10

Leadership Consulting | PNSQC 20 10

Badly Managed Polarities Badly Managed Polarities

4 4

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Denise Holm es | Edge Denise Holm es | Edge-

  • Leadership Consulting | PNSQC 20 10

Leadership Consulting | PNSQC 20 10

Badly Managed Polarities Badly Managed Polarities

Unconscious a nd in rea ction to the situa tion Unconscious a nd in rea ction to the situa tion

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Problem or Polarity? Problem or Polarity?

Problem:

  • Endpoint to the situation
  • Alternatives are

independent

  • Either/ or decision making

process

  • Continuum

Polarity:

  • No endpoint
  • Interdependent

alternatives

  • Both/ and
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Denise Holm es | Edge Denise Holm es | Edge-

  • Leadership Consulting | PNSQC 20 10

Leadership Consulting | PNSQC 20 10

Exam ples of Polarities Exam ples of Polarities

 Uniformity and customization  Stability and change  Advocacy and inquiry  Details and big picture  Task and relationship  Structure and flexibility  Quality and time to release  Cost and quality  Part and whole

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Denise Holm es | Edge Denise Holm es | Edge-

  • Leadership Consulting | PNSQC 20 10

Leadership Consulting | PNSQC 20 10

Steps to Managing A Polarity Steps to Managing A Polarity

1.

Identify the situation/ polarity you want to manage better.

2.

M ap the polarity

Use value-neutral words for the poles

Identify the critical upsides and downsides for each pole

Identify where you are right now, based on the behaviors or impacts showing up. How are you out of balance?

Identify the higher purpose and deeper fear. Why does this matter?

3.

Identify action items to help you manage the polarity and experience the upsides of both poles. Think SM ART goals.

4.

Identify critical warning signs. Be specific.

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Denise Holm es | Edge Denise Holm es | Edge-

  • Leadership Consulting | PNSQC 20 10

Leadership Consulting | PNSQC 20 10

Com m unication and Conflict Com m unication and Conflict

Software should be Software should be released 100% free of released 100% free of defects! defects! The people in charge don The people in charge don’ ’t t appreciate us and how appreciate us and how important it is to complete important it is to complete thorough testing protocols. thorough testing protocols. We We’ ’re going to start using a re going to start using a different methodology for different methodology for

  • ur design and testing.
  • ur design and testing.
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Denise Holm es | Edge Denise Holm es | Edge-

  • Leadership Consulting | PNSQC 20 10

Leadership Consulting | PNSQC 20 10

Com m unication and Conflict Com m unication and Conflict

Recognition and use of polarities can help:

  • Explain the polarized viewpoints
  • Clarify what each side values about their perspective
  • Clarify what each side fears about the other’s perspective
  • I.d. the common purpose and common deeper fear that

can bring both sides together

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Denise Holm es | Edge Denise Holm es | Edge-

  • Leadership Consulting | PNSQC 20 10

Leadership Consulting | PNSQC 20 10

Values and Fears Values and Fears

You v a lue:  Accurate scoping  Know what to expect, clear direction  Resource adequately You fea r:

  • Surprises
  • Wasted resources
  • Scope creep
  • Plans not implemented
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Denise Holm es | Edge Denise Holm es | Edge-

  • Leadership Consulting | PNSQC 20 10

Leadership Consulting | PNSQC 20 10

Values and Fears Values and Fears

The other v a lues:  Responsiveness  Creativity  Strong customer collaboration The other fea rs:

  • Lack of openness to customer

requirements

  • Not choosing the best solution
  • Takes too long
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Denise Holm es | Edge Denise Holm es | Edge-

  • Leadership Consulting | PNSQC 20 10

Leadership Consulting | PNSQC 20 10

Values and Fears Values and Fears

The other v a lues:  Responsiveness  Creativity  Strong customer collaboration The other fea rs:

  • Lack of openness to customer

requirements

  • Not choosing the best solution
  • Takes too long

Thriving Thriving Com pany Com pany Lost Lost Faith Faith

You v a lue:  Accurate scoping  Know what to expect, clear direction  Resource adequately You fea r:

  • Surprises
  • Wasted resources
  • Scope creep
  • Plans not implemented
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Denise Holm es | Edge Denise Holm es | Edge-

  • Leadership Consulting | PNSQC 20 10

Leadership Consulting | PNSQC 20 10

How to Com m unicate Polarities How to Com m unicate Polarities

1.

Use for yourself, to increase your own awareness and understanding in how you communicate with others.

I understand how you m ight be w orried that ‘x’could result in ‘y.’ Let’s talk about how w e m ight m inim ize the risks of that occurring.

2.

Use as a sales tool for influence and persuasion.

Here’s w here I think both our view s actually support the sam e goal and can w ork together.

3.

Use within a team or between teams.

We seem to be on different sides. Let’s explore each others’ view s and concerns, and see if there is a w ay for both of us to get our needs m et.

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Denise Holm es | Edge Denise Holm es | Edge-

  • Leadership Consulting | PNSQC 20 10

Leadership Consulting | PNSQC 20 10

Going Forward Going Forward

 Recognize the oscillation of badly managed polarities. Awareness creates choice!  Get unstuck when caught between conflicting choices or polarities.  Increase your understanding of what causes resistance and how to approach communication and change efforts in more open and engaging ways.  Create dialogue with others about what is important and why, in order to reduce conflict and create momentum towards shared goals.

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Denise Holm es | Edge Denise Holm es | Edge-

  • Leadership Consulting | PNSQC 20 10

Leadership Consulting | PNSQC 20 10

Questions? Com m ents? Questions? Com m ents?

Potential next steps:

  • Read paper #82, pg. 175 (includes references and a blank

polarity map)

  • Talk with me over my poster paper or contact me

separately (Denise Holmes, denise@edge- leadership.com)

  • Check out an upcoming workshop, Nov. 10th, “ Leadership

Between the Rock and the Hard Place: M anaging Common Leadership Dilemmas”