Management Forum December 4, 2012 Ray Probst Laboratory Response - - PowerPoint PPT Presentation
Management Forum December 4, 2012 Ray Probst Laboratory Response Rate - 65% Most Positive Item Scores 84% When a lot of work needs to be done quickly, we work together as a team to get the work done. 82% My supervisor/manager
Management Forum December 4, 2012 Ray Probst
Response Rate - 65% Most Positive Item Scores
84% When a lot of work needs to be done quickly,
we work together as a team to get the work done.
82% My supervisor/manager seriously considers
staff suggestions for improving patient safety.
81% People support one another in this unit.
14% Things “fall between the cracks” when transferring patients
from one unit to another.
19% Staff worry that mistakes they make are kept in their personnel
file.
28% Hospital units do not coordinate well with
35% Shift changes are problematic for patients in this hospital. 41% When an event is reported, it feels like the person is being
written up, not the problem.
41% Problems often occur in the exchange of information across
hospital units.
43% Important patient care information is often lost during shift
changes.
44% Staff feel free to question the decisions or actions of those with
more authority.
44% We work in “crisis mode”, trying to do too much, too quickly.
1.
Laboratory services users are often uncertain regarding where to direct calls for testing information and/or results. Simplify laboratory telephone directory for use by hospital units.
2.
Unfamiliarity of Stat Microbiology specimen handling requirements among Automated Lab and Processing (CPU) departments. Educate Automated Lab/CPU staff regarding specimen handling requirements for Microbiology requests.
Response Rate – 46% Most Positive Item Scores
90% We have patient safety problems in this unit. 80% We use more agency/temporary staff than is
best for patient care.
82% We are informed about errors that happen in
this unit.
18% Staff feel like their mistakes are held against them.
18% People support one another in this unit.
18% When one area in this unit gets really busy, others help out. 18% Staff worry that mistakes that they make are kept in their personnel
file.
25% There is good cooperation among hospital units that need to work
together.
25% We are given feedback about changes put into place based on event
reports.
27% Staff feel free to question the decisions or actions
27% We work in “crisis mode”, trying to do too much, too quickly. 27% Staff in this unit work longer hours than is best for patient care.