Making it affordable for all sizes of business including SMEs State - - PowerPoint PPT Presentation

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Aug 05, 2023 707 likes •921 views

Making it affordable for all sizes of business including SMEs State of the Market Customer Experience 2020 By 2020, customer experience will overtake price and product as the key brand differentiator. Productivity 40% 40% of a workers

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Making it affordable for all sizes of business including SMEs

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State of the Market

Customer Experience

2020

By 2020, customer experience will overtake price and product as the key brand differentiator.

Productivity

40% of a worker’s productive time is lost when switching tasks. This costs the global economy $450B per year.

40%

Speed of Business

Organizations embracing digital transformation generate an average

f $100M more income each year.

$100M

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customers products

perations

employees

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CRM ERP

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Microsoft Dynamics 365

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Productive Adaptable Intelligent Purpose-built

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customers products

perations

employees

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customers

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employees

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perations

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products

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Operations Sales Field Service Customer Service Sales Field Service Customer Service Operations

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When the worldwide growth of connected devices pushed demand for AccuWeather up-to-the-minute weather forecasts from 2 million to 4 billion requests a day, the online weather service had a category-5 data storm to manage. The company had to collect more information from more locations and increase service speed at the same time, so AccuWeather adopted Microsoft Azure to store, process, and deliver content in the cloud. It deployed Microsoft Dynamics 365 to better gather, access, analyze, and distribute real-time data from more than 3 billion locations around the

world. AccuWeather has developed the speed and flexibility to respond effectively to 13 billion service requests a day—and now the forecast is for

accelerated business growth.

Cloud and Server Platform Data Management Business Needs Sales Management Contact/ Call Center Management Customer Service Partner Dell Marketing CDW Country United States Vertical Accounting & Consulting Size Employees: 350 Annual Revenue: $82M Technologies Azure Dynamics 365 for Field Service Dynamics 365 for Operations

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Common application platform: PowerApps, Microsoft Flow, Common Data Service Microsoft AppSource

Microsoft Dynamics 365

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Redefined business processes Autumn and spring releases Common user experience and integrated navigation Common application platform with PowerApps Common Data Service with integration to existing schemas

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Common Data Service: Dynamics 365

Dynamics 365

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Common Data Service: Dynamics 365

Dynamics 365

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Common Data Service: Dynamics 365

Dynamics 365

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PowerApps Microsoft Flow

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Infinity Group Tel: 0345 450 4600 enquiries@infinitygroup.co.uk www.infinitygroup.co.uk