Magistrates Survey Results 19/02/2019 1 The Survey The Survey: - - PowerPoint PPT Presentation

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Magistrates Survey Results 19/02/2019 1 The Survey The Survey: - - PowerPoint PPT Presentation

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Magistrates Survey Results 19/02/2019 1 The Survey The Survey: Issued in December 2017 Closed in January 2018 2745 magistrates responded The outputs from the survey are outlined in the following slides. The slides also provide

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Magistrates Survey Results

19/02/2019 1

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The Survey

The Survey:

  • Issued in December 2017
  • Closed in January 2018
  • 2745 magistrates responded
  • The outputs from the survey are outlined in the following slides. The slides

also provide an indication of the work currently underway to address issues raised.

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Summary of the results Positive

  • 91% would recommend the role

to a friend or a colleague

  • 80% have a strong feeling of

satisfaction with their role

  • 79.89% intend to remain as

magistrates for over 24 months (age profile)

  • Over 89% have a strong personal

attachment to the role

Negative

  • Over 40% feel undervalued
  • Over 50% have not had any IT

training in the last 24 months

  • 33% feel the training has been

inadequate to enable them to do the job

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Results to Action – How will change be developed?

Three working groups made up of Magistrates, advisory committee Members, MA representatives Judicial Office and HMCTS will Develop change. The National Working Group will oversee that Change. National Working Group Morale and Retention Recruitment Toolkit Attraction to the Magistracy

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Question One

What was the main/primary driver for you in applying to become a Magistrate? Please select one option.

Answer Choices Responses Making a difference/Giving something back to the local community 57.64% 1576 Intellectual challenge 5.30% 145 Sense of duty or responsibility 11.34% 310 Self-development/learn new skills 2.23% 61 To get involved in a criminal justice/legal system 8.49% 232 Recognition/status as a JP 0.18% 5 Interesting alternative to main job or daily routine 6.55% 179 Effective use of my skills 5.60% 153 Career Development 0.18% 5 Being a part of a group 0.07% 2 Other (please specify) 2.41% 66 Answered 2734 Skipped 11

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Results to action

The primary drivers identified in this question and those from questions four to seven (slides 11-14) have been considered when developing the attraction strategy to the magistracy. Through an understanding of what is likely to encourage and interest applicants, feedback on interview processes and available guidance we can increase the effectiveness of recruitment campaigns and the impact of any advertising materials and recruitment opportunities we develop.

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Question Two

Answer Choices Responses Yes 91.06% 2484 No 8.94% 244 Answered 2728 Skipped 17

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Results to Actions

  • The result at question two is extremely positive, it reflects the extent

to which current magistrates value the role they provide.

  • The result was shared with Bench Chairmen at the Magistrates

Leadership Executive Annual Conference with the intention that we should build upon this positive outcome.

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Question Three

Yes 20.14% 551 No 14.14% 387 Not applicable 65.72% 1798 Answered 2736 Skipped 9

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Results to Action

This result raises a number of points:

  • It reflects the fact that we have an ageing magistracy and the number of retired

magistrates for whom employer support is not an issue;

  • It highlights a need to raise the profile of the magistracy with employers and

evidence the benefits that can be gained from employing staff who are also magistrates The skills learnt and used when sitting as a magistrate are valuable to employers, for example, decision making in difficult circumstances, communication skills and conflict management skills; The Working Group for attraction to and promotion of the Magistracy, are working with a number of employers to develop close links and seek feedback on such

  • benefits. This will then be used as part of the attraction strategy.

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Question Four

A colleague/friend/family member 51.10% 1391 At court 2.46% 67 When doing jury service 2.61% 71 Advertising (radio, press, bus, train) 13.19% 359 A voluntary organisation 1.21% 33 Another type of organisation or club 1.51% 41 Online 3.86% 105 Article in a magazine/newspaper 5.91% 161 Other (please specify) 18.15% 494 Answered 2722 Skipped 23

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Question Five

Yes 15.60% 423 No (skip to question 8) 77.06% 2090 I don’t remember (skip to question 8) 7.34% 199 Answered 2712 Skipped 33

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Question Six

Strongly agree 16.05% 100 Agree 37.56% 234 Neither agree nor disagree 11.24% 70 Disagree 3.05% 19 Strongly disagree 1.28% 8 Not applicable 30.82% 192 Answered 623 Skipped 2122

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Question Seven

Strongly agree 15.32% 95 Agree 42.58% 264 Neither agree nor disagree 7.42% 46 Disagree 2.58% 16 Strongly disagree 0.16% 1 I do not remember/Not applicable 31.94% 198 Answered 620 Skipped 2125

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Question Eight

Yes 39.27% 1043 No 58.40% 1551 Not applicable 2.33% 62 Answered 2656 Skipped 89

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Question Nine

Strongly agree 6.58% 174 Agree 28.66% 758 Neither agree nor disagree 20.57% 544 Disagree 20.76% 549 Strongly disagree 12.67% 335 Not applicable 10.78% 285 Answered 2645 Skipped 100

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Question Ten

Strongly agree 7.85% 208 Agree 42.47% 1125 Neither agree nor disagree 23.93% 634 Disagree 15.33% 406 Strongly disagree 4.87% 129 Not applicable 5.55% 147 Answered 2649 Skipped 96

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Results to Action

The Results from Questions eight to 11 and 22-41 provide a clear benchmark regarding IT literacy across the magistracy. The results indicate that there is a reasonable level of IT literacy across the magistracy, however, it is apparent that the majority of those who responded felt that more support was needed on the use of IT with only 35% agreeing/strongly agreeing that training was sufficient. Digital Support Officers are now available and will provide digital support to

  • magistrates. There will not be a digital support officer in every court house

but all magistrates will have access to a DSO. There will also be refresher training for IT mentors. In addition, induction training for new magistrates has been amended to include an introduction to IT, including ROTA and Bench Solution

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Question eleven

Strongly agree 15.16% 402 Agree 37.23% 987 Neither agree nor disagree 28.44% 754 Disagree 9.39% 249 Strongly disagree 4.90% 130 Not applicable 4.87% 129 Answered 2651 Skipped 94

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Results to Action

  • This slide has been shared with Bench Chairmen at the Magistrates

Leadership Executive and it will likely be discussed at Regional Leadership Magistrate Group Meetings.

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Question Twelve

Strongly agree 2.36% 54 Agree 9.98% 228 Neither agree nor disagree 3.77% 86 Disagree 2.45% 56 Strongly disagree 0.57% 13 Not applicable 80.87% 1847 Answered 2284 Skipped 461

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Question Thirteen

Strongly agree 1.94% 44 Agree 9.39% 213 Neither agree nor disagree 4.32% 98 Disagree 2.56% 58 Strongly disagree 0.66% 15 Not applicable 81.14% 1841 Answered 2269 Skipped 476

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Results to Action

HMCTS is working with the Magistrates Leadership Executive to agree a protocol regarding the level of support required by Bench Chairmen. Judicial Office Magistrates HR have provided Bench Chairmen with access to the Judicial Assistance Programme.

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Question Fourteen

Do you plan on attending future training(s) to develop new skills (i.e.. Learning computer software) relevant to your role as a magistrate?

Answer Choices Responses Strongly agree 30.34% 804 Agree 41.36% 1096 Neither agree nor disagree 15.70% 416 Disagree 3.96% 105 Strongly disagree 1.25% 33 Not applicable 7.40% 196 Answered 2650 Skipped 95

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Results to Action

Ongoing development and training is a key aspect of the role of the magistracy and it is reassuring to note the intention of those who responded to continue with their development. All magistrates will be expected to carry out continuation training every two years. Judicial College continue to develop and offer alternative methods for the delivery of training

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Question Fifteen

Contributing to the community/delivery of justice 83.88% 2232 Intellectual stimulation 42.31% 1126 Meet new people/expand social circle 3.46% 92 Comradeship and support from colleagues 11.24% 299 Gain new skills 9.66% 257 An opportunity to use existing skills 18.75% 499 Opportunity to make a difference 46.22% 1230 Serving the local community 37.69% 1003 The variety of work and duties as a magistrate 29.99% 798 Other (please specify) 2.07% 55 Answered 2661 Skipped 84

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Question sixteen

Time commitment 1.34% 35 Delays and the amount of time spent waiting for court sittings or due to cancelled sittings 65.23% 1707 Too many sittings 0.76% 20 Difficult to obtain sufficient time from my employer do my duties as a magistrate 4.70% 123 The amount of IT training to be undertaken 2.03% 53 Lack of information about legislation and policy affecting magistrates 11.73% 307 Professionalisation of the magistracy 10.74% 281 Lack of training: Judicial decision making 10.47% 274 Lack of training: digitisation and IT skills (e.g. ejudiciary, Bench Solution and Rota) 23.31% 610 Lack of IT/technical expertise 9.97% 261 Feel undervalued 53.76% 1407 Other (please specify) 28.66% 750 Answered 2617 Skipped 128

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Question Sixteen – Examples of Other

  • Delays caused by CPS

inefficiencies

  • The extent of change
  • Feeling undervalued by HMCTS

and the Senior Judiciary

  • IT
  • Poor performance, competence

and professionalism of peers

  • Travel
  • Use of the suffix JP – when and

how it can be used?

  • Lack of recognition
  • Retirement age of 70
  • Role is more impersonal
  • Inefficiencies of court process
  • Lack of support for magistrates

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Question Seventeen

6 months maximum 4.97% 130 6 - 12 months maximum 5.32% 139 13 – 24 months maximum 9.83% 257 More than 24 months 79.89% 2089 Answered 2615 Skipped 130

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Question Eighteen

Time commitment 5.05% 54 Delays and the amount of time spent waiting for court sittings or due to cancelled sittings 15.81% 169 Too many sittings 1.31% 14 Difficult to obtain sufficient time from my employer do my duties as a magistrate 4.02% 43 The amount of IT training to be undertaken 0.94% 10 Lack of information about legislation and policy affecting magistrates 4.49% 48 Professionalisation of the magistracy 7.86% 84 Lack of training: Judicial decision making 4.02% 43 Lack of training: digitisation and IT skills (e.g. ejudiciary, Bench Solution and Rota) 9.07% 97 Lack of IT/technical expertise 3.65% 39 Feel undervalued 40.69% 435 Other (please specify) 64.45% 689 Answered 1069 Skipped 1676

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Results to Action

  • The high number of those stating other resulted from the fact they were

due to retire within the next 12 months.

  • The other reasons reflect those given in answer to Question 16.
  • There are a number of new fixes to existing IT being considered
  • All of the points raised will be taken into account by the Morale and

Retention Working Group when developing options for change. Magistrates will be kept updated regarding any changes to be implemented.

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Question Nineteen

Strongly agree 47.74% 1269 Agree 33.30% 885 Neither agree nor disagree 16.78% 446 Disagree 1.58% 42 Strongly disagree 0.60% 16 Answered 2658 Skipped 87

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Question Twenty

Strongly agree 42.34% 1124 Agree 39.25% 1042 Neither agree nor disagree 12.43% 330 Disagree 4.67% 124 Strongly disagree 1.32% 35 Answered 2655 Skipped 90

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Question Twenty One

Strongly agree 54.44% 1448 Agree 34.62% 921 Neither agree nor disagree 8.83% 235 Disagree 1.80% 48 Strongly disagree 0.30% 8 Answered 2660 Skipped 85

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Results to Action

The positive results to questions 19-21 should be celebrated. They are indicative of the value magistrates attach to their role. Lucy Frazer, the Courts Minister, in her speech to the Magistrates Association

  • n 13 October 2018, described magistrates as ‘dedicated, hard-working,

volunteers from within our communities’ and she referred to the magistracy as ‘a critical pillar of the Criminal Justice System.’ The SPJ in her address to the Magistrates Leadership Executive annual conference recognised the voluntary nature of the role but reminded all in attendance that upon taking the judicial oath, Magistrates hold a very privileged position, which carries significant public responsibility. It is the privileged position that magistrates are proud of and despite the issues referred to in questions 16 and 18, magistrates remain dedicated and rightly proud.

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Question Twenty two

Yes 93.54% 2461 No 6.46% 170 Answered 2631 Skipped 114

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Question Twenty Three

Yes 87.63% 2302 No 12.37% 325 Answered 2627 Skipped 118

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Question Twenty Four

Yes 80.27% 2111 No 19.73% 519 Answered 2630 Skipped 115

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Question Twenty Five

I have no knowledge at all of this area 0.42% 11 I have a small amount of knowledge, but would not feel confident in using this in my work 0.68% 18 I have a workable knowledge of the skill, but require further practice 6.96% 183 I am confident in this skill area and need no additional support 91.94% 2417 Answered 2629 Skipped 116

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Question Twenty Six

I have no knowledge at all of this area 0.42% 11 I have a small amount of knowledge, but would not feel confident in using this in my work 2.60% 68 I have a workable knowledge of the skill, but require further practice 13.90% 364 I am confident in this skill area and need no additional support 83.08% 2175 Answered 2618 Skipped 127

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Question Twenty Seven

Answer Choices Responses I have no knowledge at all of this area 0.27% 7 I have a small amount of knowledge, but would not feel confident in using this in my work 1.30% 34 I have a workable knowledge of the skill, but require further practice 6.98% 183 I am confident in this skill area and need no additional support 91.46% 2398 Answered 2622 Skipped 123

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Question Twenty Eight

Answer Choices Responses I have no knowledge at all of this area 1.14% 30 I have a small amount of knowledge, but would not feel confident in using this in my work 4.58% 120 I have a workable knowledge of the skill, but require further practice 12.85% 337 I am confident in this skill area and need no additional support 81.43% 2135 Answered 2622 Skipped 123 I have no knowledge at all

  • f this area

I have a small amount of knowledge, but would not feel confident in using this in my work I have a workable knowledge of the skill, but require further practice I am confident in this skill area and need no additional support 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% 80.00% 90.00%

Saving and filing a document electronically

Responses

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Question Twenty Nine

Using word processing programmes (e.g. Microsoft Word) to create new documents

Answer Choices Responses I have no knowledge at all of this area 1.99% 52 I have a small amount of knowledge, but would not feel confident in using this in my work 3.75% 98 I have a workable knowledge of the skill, but require further practice 12.70% 332 I am confident in this skill area and need no additional support 81.57% 2133 Answered 2615 Skipped 130 I have no knowledge at all

  • f this area

I have a small amount of knowledge, but would not feel confident in using this in my work I have a workable knowledge of the skill, but require further practice I am confident in this skill area and need no additional support 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% 80.00% 90.00%

Using word processing programmes (e.g. Microsoft Word) to create new documents

Responses

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Question Thirty

Using basic Word functions (e.g. Spell Check)

Answer Choices Responses I have no knowledge at all of this area 1.33% 35 I have a small amount of knowledge, but would not feel confident in using this in my work 3.27% 86 I have a workable knowledge of the skill, but require further practice 8.72% 229 I am confident in this skill area and need no additional support 60.59% 1591 Using the tool bar for editing documents by selecting font size and style, etc 26.09% 685 Answered 2626 Skipped 119 I have no knowledge at all of this area I have a small amount of knowledge, but would not feel confident in using this in my work I have a workable knowledge of the skill, but require further practice I am confident in this skill area and need no additional support Using the tool bar for editing documents by selecting font size and style, etc 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00%

Using basic Word functions (e.g. Spell Check)

Responses

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Question Thirty One

Using the tool bar for editing documents

Answer Choices Responses I have no knowledge at all of this area 4.12% 37 I have a small amount of knowledge, but would not feel confident in using this in my work 6.13% 55 I have a workable knowledge of the skill, but require further practice 17.95% 161 I am confident in this skill area and need no additional support 71.79% 644 Answered 897 Skipped 1848 I have no knowledge at all

  • f this area

I have a small amount of knowledge, but would not feel confident in using this in my work I have a workable knowledge of the skill, but require further practice I am confident in this skill area and need no additional support 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% 80.00%

Using the tool bar for editing documents

Responses

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Question Thirty Two

Saving a document or file in different formats (JPEG etc.)

Answer Choices Responses I have no knowledge at all of this area 5.26% 138 I have a small amount of knowledge, but would not feel confident in using this in my work 10.29% 270 I have a workable knowledge of the skill, but require further practice 19.51% 512 I am confident in this skill area and need no additional support 64.94% 1704 Answered 2624 Skipped 121 I have no knowledge at all

  • f this area

I have a small amount of knowledge, but would not feel confident in using this in my work I have a workable knowledge of the skill, but require further practice I am confident in this skill area and need no additional support 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00%

Saving a document or file in different formats (JPEG etc.)

Responses

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Question Thirty Three

Searching for information using search engines such as Google

Answer Choices Responses I have no knowledge at all of this area 0.30% 8 I have a small amount of knowledge, but would not feel confident in using this in my work 0.95% 25 I have a workable knowledge of the skill, but require further practice 8.57% 225 I am confident in this skill area and need no additional support 90.18% 2368 Answered 2626 Skipped 119 I have no knowledge at all

  • f this area

I have a small amount of knowledge, but would not feel confident in using this in my work I have a workable knowledge of the skill, but require further practice I am confident in this skill area and need no additional support 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% 80.00% 90.00% 100.00%

Searching for information using search engines such as Google

Responses

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Question Thirty Four

Downloading files from the internet

Answer Choices Responses I have no knowledge at all of this area 1.76% 46 I have a small amount of knowledge, but would not feel confident in using this in my work 4.13% 108 I have a workable knowledge of the skill, but require further practice 16.37% 428 I am confident in this skill area and need no additional support 77.74% 2032 Answered 2614 Skipped 131 I have no knowledge at all

  • f this area

I have a small amount of knowledge, but would not feel confident in using this in my work I have a workable knowledge of the skill, but require further practice I am confident in this skill area and need no additional support 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% 80.00% 90.00%

Downloading files from the internet

Responses

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Question Thirty Five

Composing, sending and receiving e-mails

Answer Choices Responses I have no knowledge at all of this area 0.19% 5 I have a small amount of knowledge, but would not feel confident in using this in my work 0.46% 12 I have a workable knowledge of the skill, but require further practice 4.88% 128 I am confident in this skill area and need no additional support 94.47% 2477 Answered 2622 Skipped 123 I have no knowledge at all

  • f this area

I have a small amount of knowledge, but would not feel confident in using this in my work I have a workable knowledge of the skill, but require further practice I am confident in this skill area and need no additional support 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% 80.00% 90.00% 100.00%

Composing, sending and receiving e- mails

Responses

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Question Thirty Six

Using your address book and contacts list

Answer Choices Responses I have no knowledge at all of this area 0.99% 26 I have a small amount of knowledge, but would not feel confident in using this in my work 2.94% 77 I have a workable knowledge of the skill, but require further practice 13.94% 365 I am confident in this skill area and need no additional support 82.12% 2150 Answered 2618 Skipped 127 I have no knowledge at all

  • f this area

I have a small amount of knowledge, but would not feel confident in using this in my work I have a workable knowledge of the skill, but require further practice I am confident in this skill area and need no additional support 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% 80.00% 90.00%

Using your address book and contacts list

Responses

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Question Thirty Seven

Adding attachments to an e-mail

Answer Choices Responses I have no knowledge at all of this area 1.11% 29 I have a small amount of knowledge, but would not feel confident in using this in my work 2.48% 65 I have a workable knowledge of the skill, but require further practice 10.31% 270 I am confident in this skill area and need no additional support 86.11% 2256 Answered 2620 Skipped 125 I have no knowledge at all

  • f this area

I have a small amount of knowledge, but would not feel confident in using this in my work I have a workable knowledge of the skill, but require further practice I am confident in this skill area and need no additional support 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% 80.00% 90.00% 100.00%

Adding attachments to an e-mail

Responses

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Question Thirty Eight

Navigating local intranet sites to access information

Answer Choices Responses I have no knowledge at all of this area 2.41% 63 I have a small amount of knowledge, but would not feel confident in using this in my work 6.78% 177 I have a workable knowledge of the skill, but require further practice 23.80% 621 I am confident in this skill area and need no additional support 67.00% 1748 Answered 2609 Skipped 136 I have no knowledge at all

  • f this area

I have a small amount of knowledge, but would not feel confident in using this in my work I have a workable knowledge of the skill, but require further practice I am confident in this skill area and need no additional support 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% 80.00%

Navigating local intranet sites to access information

Responses

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Question Thirty Nine

Communicating with others via discussion forums and blogs

Answer Choices Responses I have no knowledge at all of this area 15.48% 405 I have a small amount of knowledge, but would not feel confident in using this in my work 17.01% 445 I have a workable knowledge of the skill, but require further practice 24.81% 649 I am confident in this skill area and need no additional support 42.70% 1117 Answered 2616 Skipped 129 I have no knowledge at all

  • f this area

I have a small amount of knowledge, but would not feel confident in using this in my work I have a workable knowledge of the skill, but require further practice I am confident in this skill area and need no additional support 0.00% 5.00% 10.00% 15.00% 20.00% 25.00% 30.00% 35.00% 40.00% 45.00%

Communicating with others via discussion forums and blogs

Responses

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Question Forty

Using a laptop or desk top with built in microphone and camera to video call someone

Answer Choices Responses I have no knowledge at all of this area 13.67% 359 I have a small amount of knowledge, but would not feel confident in using this in my work 16.22% 426 I have a workable knowledge of the skill, but require further practice 23.41% 615 I am confident in this skill area and need no additional support 46.71% 1227 Answered 2627 Skipped 118 I have no knowledge at all

  • f this area

I have a small amount of knowledge, but would not feel confident in using this in my work I have a workable knowledge of the skill, but require further practice I am confident in this skill area and need no additional support 0.00% 5.00% 10.00% 15.00% 20.00% 25.00% 30.00% 35.00% 40.00% 45.00% 50.00%

Using a laptop or desk top with built in microphone and camera to video call someone

Responses

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Question Forty One

Using a tablet (e.g. iPad) or smartphone to video call someone

Answer Choices Responses I have no knowledge at all of this area 16.00% 421 I have a small amount of knowledge, but would not feel confident in using this in my work 14.33% 377 I have a workable knowledge of the skill, but require further practice 18.93% 498 I am confident in this skill area and need no additional support 50.74% 1335 Answered 2631 Skipped 114 I have no knowledge at all

  • f this area

I have a small amount of knowledge, but would not feel confident in using this in my work I have a workable knowledge of the skill, but require further practice I am confident in this skill area and need no additional support 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00%

Using a tablet (e.g. iPad) or smartphone to video call someone

Responses

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Question Forty Five

Please indicate your employment status

Answer Choices Responses Employed - full time 19.13% 499 Employed - part-time 10.04% 262 Employed – flexible 3.79% 99 Self-employed 15.98% 417 Not in employment – seeking work 0.77% 20 Not in employment – not seeking work 49.94% 1303 Student 0.34% 9 Answered 2609 Skipped 136

0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00%

Please indicate your employment status

Responses

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Question Forty Six

Do you consider yourself to have a disability?

Answer Choices Responses Yes 6.81% 178 No 91.58% 2393 Prefer not to say 1.61% 42 Answered 2613 Skipped 132

Yes No Prefer not to say 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% 80.00% 90.00% 100.00%

Do you consider yourself to have a disability?

Responses

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Results to Action

The working group looking at attraction to the magistracy is looking closely at building links with employers, raising the profile of the magistracy and the benefits of employing people who are magistrates. If you work for a company and have had positive feedback from your employer we would really like to hear from you. Please contact legal.operations@justice.gov.uk.

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