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LEARNING SESSION 2: TEAMWORK & ENGAGEMENT: THE HEART OF HEALTHCARE
- Dr. Lawrence Yang, Faculty Physician Quality Improvement
LEARNING SESSION 2: TEAMWORK & ENGAGEMENT: THE HEART OF - - PowerPoint PPT Presentation
LEARNING SESSION 2: TEAMWORK & ENGAGEMENT: THE HEART OF - - PowerPoint PPT Presentation
LEARNING SESSION 2: TEAMWORK & ENGAGEMENT: THE HEART OF HEALTHCARE Dr. Lawrence Yang , Faculty Physician Quality Improvement Doreen Perschon , Principal EnGauge Consulting Rob Hulyk , Doctors of BC, Director of Physician Advocacy Disclosures
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What is physician engagement?
“The active and positive contribution of physicians within their normal working roles to maintain and enhance the performance of the organization, which itself recognizes this commitment by supporting and encouraging high-quality care.” Doctors of BC, January 2014
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What does it really mean?
ƒ I feel safe here, I can raise ideas and issues without worry ƒ I feel I make a real contribution ƒ I am able to do my job (and I’m not burnt out) ƒ I want to work here, and would recommend working here to others
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Where are we now in BC?
ƒ I am satisfied with this organization as a place to practice medicine. 46% of BC doctors say “Yes”
Source: Doctors of BC 2018 Engagement Survey, Conducted by HSO Canada.
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Partnering with Physicians
Policy Statement January 2014
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What else about engagement?
ƒ Measure it ƒ Focus on quality and patient care first. Then modify structures, processes and support ƒ Empower quality improvement
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How we do this?
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Disclosure
Doreen Perschon, MA - Principal, EnGauge Consulting ƒ Employer: Self-Employed ƒ Industry Relationships: None ƒ Conflicts: None to declare
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One Patient’s Story
SIGNIFICANT DISSATISFACTION:
- “Unfortunate experience…”
- “Gong show…”
- “Everyone knew it was dismal…”
SIGNIFICANT SATISFACTION:
- “Well organized…”
- “Friendly & professional…”
- “Treated as a person, not just a
number…”
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Moving the Needle
ƒ I am able to consistently provide safe, timely and quality patient care. 57% increase in 14 months
Source: KGH ED Engagement Re-Survey 2017
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Leadership
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TECHNICAL ADAPTIVE
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Culture
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Disclosures
Lawrence Yang,MD CCFP – PQI Faculty Head of Family Medicine, Surrey Memorial Hospital ▪ Industry Relationships:
▪ moderated for once for Abbott & Boehringer ▪ Have been to an advisory meeting for Allergan and Purdue
▪ Conflicts: None to declare
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Source: @healthcaredashboard
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Frail Seniors Traveling Nurse Project
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Handout
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Engage the Patient Voice Mrs Adrianne Haynes
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ƒ Authenticity: express your vulnerability, humility ƒ Integrity: being ready to do what you say ƒ Good Intentions: wishing well
Team Leaders Show:
- Julian Treasure
Author of “Sound Business”
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Team Leaders Effectively Share Visions:
ƒ Daring ƒ Vivid & guiding ƒ Appeal to emotions & logic ƒ Match community needs ƒ Said in 30 seconds
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High Functioning Teams ƒ Prioritize ƒ Systems ƒ Perspective
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Success Rate
Team Outcome Dashboard Transparency
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High functioning Healthcare Teams
ƒ 5 to 12 members ƒ Goal & role clarity ƒ Meet twice per month ƒ Protected time ƒ Aim to cross-silos
“24 karat or Fools Gold?” Lyubovnikova et al 2015
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