Learning Provider Regional Service Review Forums 2019 FE Account - - PowerPoint PPT Presentation

Learning Provider Regional Service Review Forums 2019

FE Account Managers, Partner Services

Agenda

• Statistics & Application Trends
• Learning Provider Portal Enhancements
• GDPR Update
• Service Standards Expectations & Compliance
• Growth Requests – PMP 2
• Data Returns and Learning Provider Portal
• Incorrect Learning Aim Start / End Dates
• SLC Engagement
• AOB and Questions

Statistics & Application Trends

Statistical Review of AY 17/18

Academic Year Number of Approved Applications Total Loan Amount Awarded (£000s) 2014/15 56,870 148,800 2015/16 71,190 195,200 2016/17 82,290 236,200 2017/18 71,460 208,000

Applications by Academic Year

23% 28% 29% 15% 5%

Age AY 17/18

19-23 24-30 31-40 41-50 50+

70% 30%

Gender AY 17/18

Female Male 83% 17%

UK Status AY 17/18

UK Non-UK

Statistical Review

% Applications by Learning Provider Type

20 40 60 80 Colleges / Public Funded Private Sector 27% 25% 23% 25%

AY 17/18 Application Coverage

North Central South & West South East

Statistical Review

Qualification Percentage of approved applications A Level 0.5% QAA Access to HE 22% Level 3 Certificate 8% Level 3 Diploma 57% Level 3 Vocational 6% Level 4+ Certificate 1% Level 4+ Diploma 4% Level 4+ Vocational 1.5%

Applications by Provision Type AY 17/18 % Approved Applications AY 17/18

5 10 15 20 25 30 35

Health, Public Services, Care Retail, Commercial Enterprise Business, Administration, Law Lesiure, Travel, Tourism Education, Training Construction, Planning, Built Environment Arts, Media,Publishing Other (remainimg 7 categories)

Statistical Review

QAA Access to HE Diploma Write Off

£M Written Off AY Started FE Course

• No. FE

Providers Learners Attended 2.8 AY13/14 192 7.9 AY14/15 240 960K AY15/16 90 220K AY16/17 34

To be eligible for a “QAA Access to HE Diploma” loan(s) write off, a learner must:

• Have taken out an Advanced Learner Loan for a “QAA Access to

HE Diploma” course that they have completed

• Not have any outstanding loan accounts with arrears or charges

(once the arrears are cleared, the student can be made eligible)

• Be eligible to apply for Tuition Fee support towards an SFE funded

course of Higher Education on the first day of the first Academic Year of their HE course

• Have completed an HE qualification that was eligible for SFE

funding NB: A learner is only entitled to one Advanced Learner Loan for an Access to HE Diploma. Eligibility determined via attendance confirmation.

Statistical Review

Application Processing AY 18/19

Apr May Jun Jul Aug Sep Oct Nov Dec No of Applications 5019 7808 11410 15992 24029 25544 12180 7292 5404 % Online 81.7 86.7 89.6 93.2 94.7 93.7 90 87.7 87.3 5000 10000 15000 20000 25000 30000

Applications by Month AY 18/19 applications received each month

Application Processing

Actions

17/18 Approved applications as at 22.11.2017 18/19 Approved applications as at 22.11.2018 49,237 47,698 Down by 3% in AY 18/19 1,539 applications

Year-on-Year Comparison of Application Data

Application Trends

• Applications down by circa 1,500 (3%) from AY 17/18 to AY 18/19

Application Processing

Actions Application Trends

Career Learning Pilot project, also impacting with take-up in Sept at circa £75k worth of payments (circa 40 learning aims) Growth requests rejected / delayed Possible contributing factors:

An increase in Education Health Care Plans, essentially an extension to school type funding in cases where health has contributed to the learner requiring longer to complete

Application Processing

14

Top 10 Most Popular Learning Aims 18/19:

Application Trends

Application Processing

Learning Aim 2018/19 Comparison 2017/18 Advanced Diploma in Accounting - Level 3 Advanced Diploma in Accounting - Level 3 Diploma in Fitness Instructing and Personal Training Diploma for the Early Years Workforce (Early Years Educator) (QCF) Diploma in Make-Up Artistry (QCF) Diploma in Adult Care Diploma in Fitness Instructing and Personal Training (QCF) Diploma in Nail Technology (QCF) Professional Diploma in Accounting - Level 4 Certificate in Supporting Teaching and Learning

Learning Provider Portal Enhancements

Actions Enhancements 2018 What’s Changed This Year?

• Payment Instalment Report
• Positive and Negative Columns added to

Remittance Report

• View Contract End Date and History in profile

screen

• Fee Charged CoC speed bump
• Message added to alert users that there are

learners on the CoC work lists who require action

Actions Enhancements 2018 What’s Changed This Year?

• Fine tuning to the learner search functionality to

improve performance

• Warning message when administering a CoC

subsequent to withdrawal CoC

• PIR - Hyperlink to a pop up that lists learners and

amounts paid against the year to date total

• Application ID, Suspended/Withdrawal Date and

Approved Date columns added to CSV exports

Actions Future Enhancements 2019 and Beyond

• What would you like to see?
• How could your experience of the Portal be

enhanced?

GDPR Update

20

Service & GDPR Agreements

• Agreements issued to all primary and

secondary contacts registered on the Learning Provider Portal

• It is important that these are returned as a

matter of urgency in order for Learning Providers to retain their access rights to the Learning Provider Portal.

• Please ensure that your Learning Provider has

signed and returned our agreements to Partner_Services_GDPR_Mailbox@slc.co.uk.

GDPR Update

Service Standards Expectation & Compliance

Process Submission Accuracy Elapse Time to Complete Unique Learning Numbers 99% ULNs to be entered within 6 weeks of learning aim start date Where an application is received >4 weeks after learning aim start date, the ULN must be entered within 2 weeks of the application received date Verification of Study Programme & Notification

• f Changes

100% accuracy for approved applications before attendance confirmation No timescale proposed. It is a condition of Attendance Confirmation that details are correct Initial Attendance Confirmation 99% Learner attendance confirmations to be entered within 6 weeks of the learning aim start date if the application is approved Where an application is approved >4 weeks after the learning aim start date, the attendance confirmation must be provided within 2 weeks of the approval date Subsequent Attendance Confirmations 99% 85% Learner attendance confirmations to be provided by payment drawdown date AND 99% Learner attendance confirmations to be provided within 60 days of payment drawdown date The payment drawdown date is the Thursday prior to the payment date (which is the 3rd Wednesday in the month) Withdrawals 99% 60% of withdrawal CoCs submitted within 60 days of notification AND 99% of withdrawal CoCs submitted within 90 days of notification Suspensions 99% 60% of suspension CoCs submitted within 60 days of notification AND 99% of suspension CoCs submitted within 90 days of notification

Service Standards

ULNs entered 6 weeks after course start date (standard applications), or 2 weeks after application received date where course has been started for more than 4 weeks (late applications)

Pass Fail N/A (Prior to 2 or 6 weeks) Total (Excluding N/A) % Pass October '18 36,052 1,544 3,898 37,596 95.89% November '18 44,494 1,635 1.390 46,129 96.46% December '18 48,740 1,085 1,231 49,825 97.82%

Service Standards

ULNs entered 6 weeks after course start date (standard applications), or 2 weeks after application received date where course has been started for more than 4 weeks (late applications)

Pass Fail N/A (Prior to 2 or 6 weeks) Total (Excluding N/A) % Pass North 14,377 363 205 14,740 97.54% Central 12,740 183 282 12,923 98.58% South & West 11,047 123 241 11,170 98.90% South East 10,576 416 503 10,992 96.22%

Service Standards

94% 95% 96% 97% 98% 99% 100% North Central South & West South East North Central South & West South East ULN Results 97.54% 98.58% 98.90% 96.22%

ULN Results

AY 18/19 Attendance Confirmation Monthly % Pass Rate

Service Standards

Pass Fail N/A (Prior to 2

• r 6 weeks)

Total excluding N/A Percentage Pass Q2 - Month 1 – November 2018 36,786 6,031 2,142 42,817 85.91% Q1 - Month 3 - October 2018 21,717 634 16,891 22,351 97.16% Q1 - Month 2 - September 2018 1,433 436 23,559 1,869 76.67% Q1 - Month 1 - August 2018 1,099 0.00% Aug-18 Sep-18 Oct-18 Nov-18 0% 20% 40% 60% 80% 100% 120%

Attendance

Percentage

18/19 Attendance Confirmation Monthly % Pass Rate

Pass Fail N/A (Prior to 2 or 6 weeks) Total excluding N/A Percentag e Pass North 10,830 2,051 510 12,881 84.08% Central 9,970 1,329 420 11,299 88.24% South & West 8,428 1,079 542 9,507 88.65% South East 7,558 1,572 670 9,130 82.78%

Service Standards 2 - NOV

79.00% 80.00% 81.00% 82.00% 83.00% 84.00% 85.00% 86.00% 87.00% 88.00% 89.00% 90.00% North Central South & West South East

Attendance

Percentage Pass

Service Standards

Suspension Notifications for AY 18/19

Submitted Applications Total Suspension CoC 0-60 Days 0-60 Days % Total 14842 156

149 95.51%

North 5669

49 49 100.00%

Central 3014

60 55 91.67%

South & West 3829

27 27 100.00%

South East 2330

20 18 90.00%

• 95.51% of suspension COCs submitted within 60

days of notification (standard of 60%)

• In line with our expectation at this stage in the

academic year

Service Standards

Withdrawal Notifications for AY 18/19

Total Withdrawal CoC 0-60 Days % 61-90 Days % 0-90 Days % Total

1,111 97.03% 2.97% 0.00%

North

348 97.13% 2.87% 0.00%

Central

367 95.64% 4.36% 0.00%

South & West

236 97.88% 2.12% 0.00%

South East

160 98.75% 1.25% 0.00%

• In November 97.03% of withdrawals were

received within 60 days against a service standard of 60%

• 100% within 90 days, against a service

standard of 99%

• The way in which time between withdrawal

and notification data is reported has changed in order to capture activity for all academic years each month

• Continue to focus on reduced withdrawal

timescales to avoid the situation of an

• verpayment

Service Standards

Advanced Learner Loans – Growth Requests

Actions Growth Requests

Performance Management Point 2 - Timeline

Growth request form published on gov.uk website - 15th Feb 2019 Form returned to ESFA by 1st Mar 2019 Requests reviewed by ESFA and SLC by 15th Mar 2019 Decisions to approve or reject start w/c 18th Mar 2019 Providers notified by the ESFA of outcome w/c 1st Apr 2019 LP Portal will only be updated when SLC receive the data feed with increased loan facility from the ESFA

NB: ESFA may reduce your loans facility where there is significant under delivery

Actions Growth Requests

• SLC will review provider compliance against the

service standards

• Timeliness of ULN entry since the beginning of the

academic year

• Attendance confirmations over the last 3 fixed

quarters i.e. February 2019, November 2018 and May 2018 (exc. August)

• Timeliness of suspensions and withdrawals

submitted since the beginning of the academic year

Actions Growth Requests

• SLC could recommend approval in line with full

compliance with Service Standards

• SLC could recommend, subject to the LP agreeing

to a Statement of Assurance that performance will improve and an Account Review visit by their SLC Account Manager

• SLC would not recommend approval in cases of

non-compliance.

• Providers should escalate any queries on growth

request process and decision with their ESFA Territory Manager

Actions ILR & LP Portal Data Returns - Learning Provider Portal

• SLC use start and end dates to profile the

payments made to provider

• Learning Provider will complete the LAFIL

using this information

• Learner will enter the dates at the point of

application

• It is the Provider’s responsibility to make

sure that this information is correct and submit the appropriate CoC to make necessary changes

Actions ILR & LP Portal Data Returns - Learning Provider Portal

• Reminder
• Pre-liability - CoC can be submitted to change

start and end date

• Post-liability – CoC can be submitted to

change end up to the completion date

• Once the end date has passed it cannot be

changed.

• If the dates are incorrect it may cause a

mismatch on your ILR, which will be counted as a data error by the ESFA and could affect applications for growth requests in the future

SLC Engagement

36

Seminars

• Large events with

multiple workshops delivering information to both new and existing providers

• Gathering insight

and feedback Training Programmes

• Training on B2B

processes and the Learning Provider Portal

• Specific focus on the

administration of Loans, Financial reporting and the LP Portal functionality. Forums

• Delivered annually,

key regional engagement with delegates

• Opportunities to

share best practice and network with

• ther providers
• Testing Continuous

Improvement Provider Visits & Account Reviews

• Tailored ongoing

business to business support

• Monitoring and

Compliance

• Specific guidance on

Provider Enquiries

Engagement

37

Engagement

• It is our intention to trial a new type of

engagement, in place of the Annual Seminar this year.

• Plan to deliver 8-12 shortened day events

commencing mid November.

• Guest Speakers, may include ESFA, SFE, an

example Learning Provider (best practise).

More Info COMING SOON...

There are guidance factsheets, user guides and support available to you

• n our LP Services website:

www.lpservices.slc.co.uk

Resources and Support

Resources & Support

Learner facing Information and Guidance: www.practitioners.slc.co.uk/further-education Partners Support Desk: lpservices@slc.co.uk / 0300 100 0643 Learner Help Line: 0300 100 0619 ESFA Funding & Performance Management Rules 2018/19: https://assets.publishing.service.gov.uk/government/uploads/system/uploads/a ttachment_data/file/733621/ALL_funding_rules.pdf

Resources and Support

Partner Services lpservices@slc.co.uk  0300 100 0643  www.lpservices.slc.co.uk