Leadership Using Effective Communication L eader eadership ship = - - PowerPoint PPT Presentation

Leadership Using Effective Communication

Leader

eadership ship = =

Using communication t Using communication to achie achieve desired outco e desired outcomes. es.

Wh Why is communication y is communication central t central to leader leadership? ship? Because ef Because effectiv ctive leader e leaders w s work with and thr with and through o ugh others. hers.

Communication is cir Communication is circular ular, no , not linear t linear. Inst . Instead... ead... Communication is a Communication is a transactional pr transactional process

• cess

thr through which messages are simultaneously ugh which messages are simultaneously sent and receiv sent and received. ed.

Communication has bo Communication has both th verbal and non-v rbal and non-verbal dimensions. rbal dimensions.

Communication style is tied t Communication style is tied to leader leadership type. ship type. Types of Leader pes of Leaders: s:

• Authoritarian

thoritarian

• Democratic

Democratic

• Laissez-F

Laissez-Faire ire

Which leader Which leadership style is best depends upon: ship style is best depends upon:

• an organization’s

an organization’s purpose, purpose,

• the conditions in

the conditions in which it operat which it operates, es,

• the com

the composition of its members.

• sition of its members.

Authoritarian Leadership T thoritarian Leadership Traits: aits:

• Unilat

Unilaterally sets goals, erally sets goals, policies, pr policies, procedures

• cedures
• Top do

p down communication wn communication

• Contr

Controls discussion ls discussion

• Rewards obedience and

s obedience and punishes mistak punishes mistakes es

Democratic Leader Democratic Leadership T ship Traits aits:

:

• Follo

llower ers in s involv lved in ed in setting goals, policies, and setting goals, policies, and pr procedures

• cedures
• Two-w
• -way, open communication
• pen communication
• Facilitat

cilitates discussion s discussion

• Rewards good w

s good work, resor rk, resorts t ts to punishment punishment as last resor as last resort t

Laissez-F Laissez-Faire Leader ire Leadership T ship Traits aits:

:

• Follo

llowers enjo ers enjoy free rein y free rein

• Noncommittal communication

Noncommittal communication

• Avoids directing discu
• ids directing discussion

sion

• Of

Offers f rs few if an w if any re y rewards or s or punishments punishments

Pr Pros and Cons of A

• s and Cons of Authoritarian

thoritarian Leader eadership hip

Pr Pros

• s
• High ef

High efficiency ciency

• Quick and appr

Quick and appropriat

• priate solutions

e solutions if leader is kno if leader is knowledgeable ledgeable

Cons Cons

• Creat

Creates conditions f s conditions for discont r discontent ent

• Discour

Discourages inno ges innovation ation

• Increases turno

Increases turnover and absent er and absenteeism eeism

• Fost

sters cultur ers culture of dependency e of dependency

Pr Pros and Cons of Democratic Leader

• s and Cons of Democratic Leadership

ship

Cons Cons

• Decision-making can be slo

Decision-making can be slow and cont and contentious entious

• Majori

Majority ma ty may be wr y be wrong

• ng
• Minority might f

Minority might feel possible resentment eel possible resentment

Pr Pros

• s
• Encour

Encourages ages inno innovati ation with

• n within

in accept accepted parame ed parameters rs

• Decreases turno

Decreases turnover and absent er and absenteeism eeism

• Increases par

Increases participation b icipation by f fost stering sense of buy ering sense of buy-in in

Pr Pros and Cons of Laissez-F

• s and Cons of Laissez-Faire Leader

ire Leadership ship

Cons Cons

• Dif

Diffused decision-making fused decision-making

• Lack of clear direction

Lack of clear direction

• Potential chaos

ntial chaos

Pr Pros

• s
• High inno

High innovation if org’l ation if org’l members are embers are kno knowledgeable and motiv ledgeable and motivated

• Increases pr

Increases productivity and satisf

• ductivity and satisfaction f

action for r highly motiv highly motivated e d exper perts s

Leader Leadership ship ≠ A Authority uthority

Managing Managing ve

versus Leadership

Leadership

(e (exercise) ise)

Follo llowers

Canno Cannot ha t have leader leaders without f s without follo llower ers. s. Leaders and f Leaders and follo llowers are relational par ers are relational partners who pla ners who play com complementar lementary r y roles in les in working t ing toward achie achieving goals. ing goals.

Treat p people a as i if t they w were w what t they o

• ught t

to b be a and yo you ma may help y help them become what the them become what they are capable of being. are capable of being.

— Johan W Johan Wolfgang v lfgang von Goe n Goethe he

There are tw There are two primar

• primary f

y forms of rms of communication be communication betw tween leader een leaders and f s and follo llowers:

Task (repor sk (report talk) t talk) Relational (rappor lational (rapport talk) talk)

Theor Theory X X Theor Theory Y Y

A A word about the challenges t about the challenges to leaders posed b leaders posed by millennials. millennials. Three k Three key traits: y traits: Demanding politically correctness Demanding politically correctness Privileging of per Privileging of personal opinions

• nal opinions

Cra Craving positiv ing positive f feedback eedback

Ef Effectiv ctive Communication: e Communication:

• Ethos

Ethos

• Logos

Logos

• Pathos

thos

Ethos =

credibility

Logos = logic

Pathos =

emotional appeal

Com Compliance gaining communication liance gaining communication

Powe

• wer l

language

The

he End nd