L L aw Handbo o k o nline aw Handbo o k o nline pro je c t pro - - PowerPoint PPT Presentation

L aw Handbo o k o nline L aw Handbo o k o nline pro je c t pro je c t

law4c o mmunity po rtal

F itzro y L e g al Se rvic e Marle na Pitro ne Marle na Pitro ne mpitro ne @ fitzro y-le g al.o rg .au 9419 3744

F itzro y L e g alSe rvic e F itzro y L e g alSe rvic e

• established in 1972 and considered Australia's first

Community Legal Service

• operates a free evening legal service - five nights per week
• assisted over 70 000 clients
• assisted over 70,000 clients
• operates a casework practice representing individuals in

court

• a strong commitment to community legal education and

law reform

• a long tradition of advocacy on a range of issues
• a long tradition of advocacy on a range of issues

Our clientele

• Diverse backgrounds - cultural and linguistic
• Low income or in receipt of some form of government

b fit benefit

Online se rvic e s

• Fitzroy Legal Service
• Law Handbook online
• law4community
• law4community
• Drug and alcohol services directory
• Activists rights

F itzro y L e g al Se rvic e we bsite

www.lawhandbo o k.o rg .au

www.lawhandbo o k.o rg .au

www.law4c o mmunity.o rg .au

www.vic drug g uide .o rg .au

www ac tivistrig hts o rg au www.ac tivistrig hts.o rg .au

Online Strate g y

• To provide the community with legal information

that is relevant and accessible

• To provide community sector workers with tools

To provide community sector workers with tools to navigate the legal system and to better understand the law understand the law T id it l l t d b

• To provide community legal centres and pro bono

lawyers with online resources with a community l f law focus

F unding

The sites are financed by grants Our main sources are:

• Victoria Law Foundation
• Victoria Law Foundation
• Legal Services Board
• Reichstein Foundation

L H db k li j t L aw Handbo o k o nline pro je c t

This is a two year project funded by the Legal Services Board This is a two year project funded by the Legal Services Board Goals T i f l f th i l l i ht d ibiliti

• To inform people of their legal rights and responsibilities
• To give the community a degree of knowledge and confidence to

manage their legal and legally related issues ie fencing issues, wills and estates etc and estates etc Aims

• Create legal resources with a community law focus

C ti th L H db k li t f bli i

• Converting the Law Handbook online to a free public service
• Creation of two specialized portals

– Community portal – Education portal

• Accessible and easy to read legal information on legal matters and

queries that affect everyday life

www.law4c o mmunity.o rg .au

• Community portal - a compliment to the Law

H db k li Handbook online di d i l d h i

• Studies and experience revealed that community

workers from across the sector are commonly the fi i f f li i h h l first point of contact for clients with the early signs of a legal matter

• Our audience – community sector

T he c halle ng e

The issue

• How do you help a person find what they don’t know?
• How do you help a person find what they don t know?

Contextual concerns C

• What are the legal needs of workers?
• How legal information currently is delivered?

g y Outcomes

• Avoiding the referral merry-go-round?
• Understanding the legal context of a presenting problem?

Appro ac h and so lutio n

Approach

• Using the characteristics of the presenting problem

Using the characteristics of the presenting problem Solution Pinpoint legal services directory

• A directory that uses the characteristics of the presenting

problem to determine and locate the most appropriate legal problem to determine and locate the most appropriate legal service Checklist

• Supporting information that contextualizes the presenting

problem within the broader legal context

L e sso ns

Planning

• You can never have enough planning
• You can never have enough planning

Reasonable lead times

• Allocating time for possible difficult challenges during the

Allocating time for possible difficult challenges during the project Flexibility

• Allow the initial concept to evolves as it transform into a

working site Law and technology

• Merging languages and logic to reach the same end result

A tall o rde r A tall o rde r – Pinpo int le g al dire c to ry p g y

• Balancing broad categories against specific legal details

I l di i li l l i

• Including specialist legal services
• Meticulous process of indexing the information against the

criteria of various legal services criteria of various legal services

• Weighting the characteristics
• Keeping the language familiar and not legal

Keeping the language familiar and not legal

• Guiding questions
• Intuitive design

g

E valuatio n

• Use of Google Analytics
• Surveys

y

• Focus groups
• Focus groups

F uture Pro spe c ts

• Education portal – 2010
• Proposed portal for CALD community using

p p y g spoken word delivery - 2011 project