Key Performance Indicators Maya Menlo ICC-Ann Arbor President - - PowerPoint PPT Presentation

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Key Performance Indicators Maya Menlo ICC-Ann Arbor President - - PowerPoint PPT Presentation

Key Performance Indicators Maya Menlo ICC-Ann Arbor President Introductions Name, pronouns Co-op system / house Reason for attending Whats a KPI? Key Performance Indicator A performance indicator or key performance


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Key Performance Indicators

Maya Menlo ICC-Ann Arbor President

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  • Name, pronouns
  • Co-op system / house
  • Reason for attending

Introductions

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  • Key Performance Indicator
  • A performance indicator or key

performance indicator (KPI) is a type of performance measurement.

  • KPIs evaluate the success of an
  • rganization or of a particular

activity in which it engages. What’s a KPI?

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  • To improve and standardize

various aspects of house

  • perations
  • To enhance communication

between houses and ICC Staff / leadership

  • To encourage houses to be as

cooperative as they can be Purpose of KPIs for ICC-Ann Arbor

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  • Staff / leadership interact with

houses without babysitting

  • Method of codifying info coming in

○ House meeting minutes ○ House Treasurer reports ○ Meeting attendance

  • Long term data collection & analysis

Other Perks

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  • Identify key issues in

houses

○ Member complaints ○ Surveys (e.g. annual, exit) ○ Staff / leadership observations Choosing KPIs

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  • Consider capacity

○ How much can you track?

  • Where do you need data?

○ Phenomena which seem to relate ○ e.g. cleanliness and vacancy rate Tracking KPIs

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  • Most useful if done

periodically, continuously, systematically

  • Designate body to track,

timeline

Tracking KPIs

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  • Common tracking system

○ e.g. Google drive

  • Keep notes on who to

contact for info

Tracking KPIs

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  • Membership Committee will solicit

a report from the ICC President on Board Rep attendance at least

  • nce per month
  • Board Rep’s presence, absence,

and/or presence of a substitute at each meeting KPI #1: Board Rep Attendance

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  • The Director of Housing will review

meeting minutes and keep records of frequency of house meetings

  • In fall, winter, and spring/summer contract

periods, track the number of months during which houses had at least one house meeting, reported as a fraction of the total number of months considered. (ex. 3 / 4 ; meaning that there were three

  • ut of four months during which the house

held at least one house meeting).

KPI #2: House Meetings & Minutes

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KPI #3: 75% house members present at house meetings KPI #4: House officer evaluations KPI #5: Occupancy rate (no higher than ICC average) KPI #6: House officers are trained KPI #7: New members attend

  • rientation

More KPIs!

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KPI #8: Cleanliness (survey) KPI #9: City inspections passed* KPI #10: Kitchen inspections passed* KPI #11: Work Holidays once per semester KPI #12: Percentage of debtors is not larger than ICC average MORE KPIs

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KPI #13: Treasurer reports and budgets turned in on time KPI #14: Rent rolls are posted publicly KPI #15: Total amount of house-level fines do not reach alarming levels MORE!

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  • KPI #4: Rent Rolls
  • House Culture / House Autonomy
  • Communication

○ Accurate tracking requires many parties to be active

  • Avoid duplication of efforts
  • Some pieces missing

○ e.g. safe space, community ○ ↠ Annual Membership survey

Challenges and Tips