Kevin Richeson, CPO Our Purpose Culture Your company culture is - - PowerPoint PPT Presentation

Kevin Richeson, CPO

Our Purpose

Culture

Your company culture is your personality and it’s something candidates want to learn about during the recruitment process.

Culture

The beliefs and behaviors that determine how a company's employees and management interact and handle outside business transactions. Often, corporate culture is implied, not expressly defined, and develops

• rganically over time from the

cumulative traits of the people the company hires.

Culture Continuum

Define, Create and Live a World-Class Culture

Sustain & Evolve Clear Vision

Select Great People

Orientation & Training Leadership Model Communication Employee Experienc e Cultural Values Have Fun

Culture: Clear Vision

T

• become the #1

hotel in the Caribbean and to elevate Puerto Rico’s standing throughout the world.

• El San Juan Hotel

To be the Premier Worldwide Provider of Luxury Experiences

• The Ritz-Carlton Hotel Company

TO CONSISTENTLY DELIVER FUN, MEMORABLE VACATIONS AT A GREAT VALUE

• Carnival Cruise Line

To create the most sustainable, beautiful and inspiring hotel experience

• 1 Hotels

We strive every day in everything we do to accomplish the best that can be done

Corporate Brand Employer Brand

What it’s like to be a customer of your company

Culture: Clear Vision

7

What it’s like to work for your company.

Culture: Values - Our Attributes

Tru Trustworth stworthy

“We are honest, reliable and dependable. We do what we say we are going to do and we do it with integrity.”

Hire & On- Boarding Reference Check Culture FIT Interview Screen Assessment Career Page

Select Great People

Select Great People

• A natural ability not acquired through

effort, education or experience

• Spontaneous behavior
• Receives intrinsic satisfaction when

expressed

• Talent can be measured so that

behaviors can be predicted

Talent+: The Science of Selection

Behaviors Thoughts Feelings Th Theme

Select Great People

People Strategy

(Talent + Fit) x Investment = Growth

G I F T

Select Great People

Leadership: Connecting Emotionally

• Standards of Excellence
• Training
• Accountability
• Authentic
• Walk the Talk
• Listen
• Follow through
• Empower
• Recognition Recognition

Recognition Recognition

We create excellence by fostering an employee experience and service culture in our hotels and restaurants

Employee Experience

Employee Experience

• Orientation - Purpose

before Function

• Focus – Daily, energize

your culture

• Great Practices
• Communication
• Sustain
• Evolve
• Have Fun

ROI – Team Member Engagement

REDUCED TURNOVER An international hospitality organization experienced a steady decrease in overall employee turnover over a 17-year period as a result of a long-term partnership with Talent

• Plus. Integration across all

positions, from executive committee to support staff, resulted in cost savings of $93,204,480.

ROI - Retention

ROI – Customer Engagement

• Customer engagement is the definitive predictor of business growth.

– Gallup

• Customers who are fully engaged represent a 23% share of

profitability, revenue, and relationship growth compared to the average customer. – Gallup

• Engaged hotel guests spend 46% more per year. – Gallup
• By 2020, customer experience will overtake price and product as

the key brand differentiator. – Walker

www.imprinthospitality.com

What are you wondering about?

Kevin Richeson 305-903-6205 Kevin.Richeson@imprinthospitality.com