Kevin Richeson, CPO
Our Purpose
Culture Your company culture is your personality and it’s something candidates want to learn about during the recruitment process.
Culture The beliefs and behaviors that determine how a company's employees and management interact and handle outside business transactions. Often, corporate culture is implied, not expressly defined, and develops organically over time from the cumulative traits of the people the company hires.
Culture Continuum Have Fun Clear Vision Cultural Sustain & Evolve Values Define, Create and Live Communication Select a World-Class Culture Great People Orientation & Training Leadership Employee Model Experienc e
Culture: Clear Vision T o become the #1 To be the Premier hotel in the Worldwide Provider of Caribbean and to Luxury Experiences elevate Puerto Rico’s - The Ritz-Carlton Hotel Company TO CONSISTENTLY standing throughout DELIVER FUN, the world. MEMORABLE To create the - El San Juan Hotel VACATIONS AT A most sustainable, We strive every GREAT VALUE beautiful and day in everything - Carnival Cruise Line inspiring hotel we do to experience accomplish the -1 Hotels best that can be done
Culture: Clear Vision Corporate Brand What it’s like to be a customer of your company Employer Brand What it’s like to work for your company . 7
Culture: Values - Our Attributes
“We are honest, reliable and dependable. Tru Trustworth stworthy We do what we say we are going to do and we do it with integrity.”
Select Great People Culture FIT Reference Hire & On- Career Page Assessment Screen Interview Check Boarding
Select Great People
Select Great People Talent+: The Science of Selection • A natural ability not acquired through Behaviors effort, education or experience • Spontaneous behavior • Receives intrinsic satisfaction when expressed Th Theme • Talent can be measured so that Thoughts Feelings behaviors can be predicted
Select Great People People Strategy (Talent + Fit) x Investment = Growth G I F T
Leadership: Connecting Emotionally • Standards of Excellence • Training • Accountability • Authentic • Walk the Talk • Listen • Follow through • Empower • Recognition Recognition Recognition Recognition
Employee Experience We create excellence by fostering an employee experience and service culture in our hotels and restaurants
Employee Experience • Orientation - Purpose before Function • Focus – Daily, energize your culture • Great Practices • Communication • Sustain • Evolve • Have Fun
ROI – Team Member Engagement
ROI - Retention REDUCED TURNOVER An international hospitality organization experienced a steady decrease in overall employee turnover over a 17-year period as a result of a long-term partnership with Talent Plus. Integration across all positions, from executive committee to support staff, resulted in cost savings of $93,204,480.
ROI – Customer Engagement • Customer engagement is the definitive predictor of business growth. – Gallup • Customers who are fully engaged represent a 23% share of profitability, revenue, and relationship growth compared to the average customer. – Gallup • Engaged hotel guests spend 46% more per year. – Gallup • By 2020 , customer experience will overtake price and product as the key brand differentiator. – Walker
What are you wondering about? www.imprinthospitality.com Kevin Richeson 305-903-6205 Kevin.Richeson@imprinthospitality.com
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