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Jason Martin, EdD Associate Dean, Walker Library Middle Tennessee State University jason.martin@mtsu.edu

Professional and Research Interests

Associate Dean, MTSU

Assessment Professional Development

Researcher, Author, and Presenter

Leadership

Transformational Leadership Emotional Intelligence

Organizational Culture

Active in ACRL University Libraries

Section Emotional Intelligence Publication

What is emotional intelligence, and why is it important for leadership?

Self-Awareness Self-Management Social Awareness Relationship Management

What is it? Why is it important? How is it demonstrated? How is it learned?

What is it?

Intelligence (IQ) is a hotly

debated topic

Howard Gardner (1983) proposed

multiple intelligences

Interpersonal and Intrapersonal

Salovey and Mayer (1990) first academics

to study and define emotional intelligence

“[T]he subset of social intelligence that

involves the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them and to use this information to guide one’s thinking and actions.”

Daniel Goleman (1995) popularized the

concept in his book Emotional Intelligence

Goleman (2001) wrote, “Emotional

intelligence, at the most general level, refers to the abilities to recognize and regulate emotions in ourselves and

• thers.”

SELF OTHERS AWARENESS (RECOGNITION) Self-Awareness Social Awareness MANAGEMENT (REGULATION) Self-Management Relationship Management

Why is it important to leaders?

When analyzing technical skills,

cognitive abilities, and emotional intelligence, organizational leaders had 85% of their competencies in emotional intelligence. (Goleman, 2001)

Organizations use emotional

intelligence to determine who to develop and promote

Leaders with high emotional

intelligence are perceived as better leaders

Manage emotions better Communicate, collaborate,

and adapt better

More perseverance Better at achieving goals More innovative

Successfully lead and manage change

Leadership is emotional

A cornerstone of emotional intelligence

Rate Your Leadership Self-Awareness

Notice and understand

• ne’s “moods, emotions,

and drives”

Honest and accurate self-

assessment

Understand who they are

as a leader

Strong values Long-term goals

Good at creating change Seek assessment See themselves through

• thers’ eyes

Honesty, openness, and

confidence

Independent, positive, and

can change a bad mood

Knowing your motivations

and values

Accepting yourself

Introspection

What makes you happy and why? What about that situation made

you upset?

Why do you do the things you do?

What are your values? Are you

living by them?

Detach and analyze your

actions

SELF OTHERS AWARENESS (RECOGNITION) Self-Awareness

• Understand emotions
• Strong values and know who

they are as a leader

• Open, confident, and self-

accepting

• Introspection

Social Awareness MANAGEMENT (REGULATION) Self-Management Relationship Management

The key to a work-life balance

A self-managing person controls his/her emotions, exhibits emotions appropriate for the setting, bounces back from adversity, is non- judgmental, and does not act without thinking through the consequences.

Do You Have a Heathy Work/Life Balance?

Resiliency Sacrificing now for long-

term gain

Not letting mood dictate

action

Emotional stability creates

trust

Being active, not reactive

Make yourself accountable to

• thers,

Take a moment - or longer -

before responding

Monitor what you say to

• yourself. Would you let

someone else speak to you like that?

Be aware of your breathing

• Mindfulness. From 20 minutes
• f meditation to a few minutes
• f some deep breathing a day.

SELF OTHERS AWARENESS (RECOGNITION) Self-Awareness

• Understand emotions
• Strong values and know who

they are as a leader

• Open, confident, and self-

accepting

• Introspection

Social Awareness MANAGEMENT (REGULATION) Self-Management

• Self-control
• Work-life balance
• Long-term achievement
• Be mindful

Relationship Management

Empathy is the second cornerstone of emotional intelligence

Empathy is the ability to read, understand, and experience another’s emotional state and respond in a socially appropriate way.

Rate Your Empathy Skills

Resonant v. Dissonant Leadership

Organizational awareness Higher empathy equals better

perception of leadership

Taking a person’s emotional

state into consideration when making a decision

Understanding other

perspectives

Changing how we communicate First priority should be to

understand the other person

Be present; focus only on what the

• ther person is saying

Always be in the moment Observe people

Develop a better

understanding of your own emotions

Greet people by name

SELF OTHERS AWARENESS (RECOGNITION) Self-Awareness

• Understand emotions
• Strong values and know who

they are as a leader

• Open, confident, and self-

accepting

• Introspection

Social Awareness

• Empathy
• Higher empathy = better

leadership

• Considering emotions when

making decisions

• Work to understand others

MANAGEMENT (REGULATION) Self-Management

• Self-control
• Work-life balance
• Long-term achievement
• Be mindful

Relationship Management

Leadership is relationships

Initiating, building, and

maintaining relationships

Tightly coupled with

empathy

Relations Leaders v. Task Leaders

Leadership is relationships

Clear and consistent

communication

Conflict management

Trust

Be open and curious Transparency

Understand your

communication style

Be consistent in your

message

Give praise Have tough conversations

when they are needed

SELF OTHERS AWARENESS (RECOGNITION) Self-Awareness

• Understand emotions
• Strong values and know who

they are as a leader

• Open, confident, and self-

accepting

• Introspection

Social Awareness

• Empathy
• Higher empathy = better

leadership

• Considering emotions when

making decisions

• Work to understand others

MANAGEMENT (REGULATION) Self-Management

• Self-control
• Work-life balance
• Long-term achievement
• Be mindful

Relationship Management

• Having relationships
• Influence and inspiration
• Communication
• Be open and curious

Leadership is emotional Leaders with higher

emotional intelligence are consistently rated as better leaders

Self-Awareness and Empathy are the two

cornerstones of emotional intelligence

All four areas of emotional intelligence

can be learned

Increasing one area of emotional

intelligence improves the other three

SELF OTHERS AWARENESS (RECOGNITION) Self-Awareness

• Understand emotions
• Strong values and know who

they are as a leader

• Open, confident, and self-

accepting

• Introspection

Social Awareness

• Empathy
• Higher empathy = better

leadership

• Considering emotions when

making decisions

• Work to understand others

MANAGEMENT (REGULATION) Self-Management

• Self-control
• Work-life balance
• Long-term achievement
• Be mindful

Relationship Management

• Having relationships
• Influence and inspiration
• Communication
• Be open and curious

Emotional Intelligence 2.0 Primal Leadership

drjasonmartin.info/professional /research/leadwithei/

Jason Martin Associate Dean, Walker Library Middle Tennessee State University jason.martin@mtsu.edu