Jason Martin, EdD Associate Dean, Walker Library Middle Tennessee State University jason.martin@mtsu.edu
Professional and Research Interests Emotional Intelligence Publication � Associate Dean, MTSU � Assessment � Professional Development � Researcher, Author, and Presenter � Leadership � Transformational Leadership � Emotional Intelligence � Organizational Culture � Active in ACRL University Libraries Section
What is emotional intelligence, and why is it important for leadership?
� Self-Awareness � Self-Management � Social Awareness � Relationship Management
� What is it? � Why is it important? � How is it demonstrated? � How is it learned?
What is it?
� Intelligence (IQ) is a hotly debated topic � Howard Gardner (1983) proposed multiple intelligences � Interpersonal and Intrapersonal
� Salovey and Mayer (1990) first academics to study and define emotional intelligence � “[T]he subset of social intelligence that involves the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them and to use this information to guide one’s thinking and actions.”
� Daniel Goleman (1995) popularized the concept in his book Emotional Intelligence � Goleman (2001) wrote, “Emotional intelligence, at the most general level, refers to the abilities to recognize and regulate emotions in ourselves and others.”
SELF OTHERS AWARENESS Self-Awareness Social Awareness (RECOGNITION) MANAGEMENT Self-Management Relationship Management (REGULATION)
Why is it important to leaders?
� When analyzing technical skills, cognitive abilities, and emotional intelligence, organizational leaders had 85% of their competencies in emotional intelligence. (Goleman, 2001)
� Organizations use emotional intelligence to determine who to develop and promote � Leaders with high emotional intelligence are perceived as better leaders
� Manage emotions better � Communicate, collaborate, and adapt better
� More perseverance � Better at achieving goals � More innovative
Successfully lead and manage change
Leadership is emotional
A cornerstone of emotional intelligence
Rate Your Leadership Self-Awareness
� Notice and understand one’s “moods, emotions, and drives” � Honest and accurate self- assessment
� Understand who they are as a leader � Strong values � Long-term goals
� Good at creating change � Seek assessment � See themselves through others’ eyes
� Honesty, openness, and confidence � Independent, positive, and can change a bad mood
� Knowing your motivations and values � Accepting yourself
Introspection
� What makes you happy and why? � What about that situation made you upset? � Why do you do the things you do?
� What are your values? Are you living by them? � Detach and analyze your actions
SELF OTHERS AWARENESS Self-Awareness Social Awareness (RECOGNITION) Understand emotions • Strong values and know who • they are as a leader Open, confident, and self- • accepting Introspection • MANAGEMENT Self-Management Relationship Management (REGULATION)
The key to a work-life balance
A self-managing person controls his/her emotions, exhibits emotions appropriate for the setting, bounces back from adversity, is non- judgmental, and does not act without thinking through the consequences.
Do You Have a Heathy Work/Life Balance?
� Resiliency � Sacrificing now for long- term gain
� Not letting mood dictate action � Emotional stability creates trust � Being active, not reactive
� Make yourself accountable to others, � Take a moment - or longer - before responding
Monitor what you say to yourself. Would you let someone else speak to you like that?
� Be aware of your breathing � Mindfulness. From 20 minutes of meditation to a few minutes of some deep breathing a day.
SELF OTHERS AWARENESS Self-Awareness Social Awareness (RECOGNITION) Understand emotions • Strong values and know who • they are as a leader Open, confident, and self- • accepting Introspection • MANAGEMENT Self-Management Relationship Management (REGULATION) Self-control • Work-life balance • Long-term achievement • Be mindful •
Empathy is the second cornerstone of emotional intelligence
Empathy is the ability to read, understand, and experience another’s emotional state and respond in a socially appropriate way.
Rate Your Empathy Skills
Resonant v. Dissonant Leadership
� Organizational awareness � Higher empathy equals better perception of leadership
� Taking a person’s emotional state into consideration when making a decision � Understanding other perspectives
� Changing how we communicate � First priority should be to understand the other person � Be present; focus only on what the other person is saying
� Always be in the moment � Observe people
� Develop a better understanding of your own emotions � Greet people by name
SELF OTHERS AWARENESS Self-Awareness Social Awareness (RECOGNITION) Understand emotions Empathy • • Strong values and know who Higher empathy = better • • they are as a leader leadership Open, confident, and self- Considering emotions when • • accepting making decisions Introspection Work to understand others • • MANAGEMENT Self-Management Relationship Management (REGULATION) Self-control • Work-life balance • Long-term achievement • Be mindful •
Leadership is relationships
� Initiating, building, and maintaining relationships � Tightly coupled with empathy
Relations Leaders v. Task Leaders
Leadership is relationships
� Clear and consistent communication � Conflict management
Trust
� Be open and curious � Transparency
� Understand your communication style � Be consistent in your message
� Give praise � Have tough conversations when they are needed
SELF OTHERS AWARENESS Self-Awareness Social Awareness (RECOGNITION) Understand emotions Empathy • • Strong values and know who Higher empathy = better • • they are as a leader leadership Open, confident, and self- Considering emotions when • • accepting making decisions Introspection Work to understand others • • MANAGEMENT Self-Management Relationship Management (REGULATION) Self-control Having relationships • • Work-life balance Influence and inspiration • • Long-term achievement Communication • • Be mindful Be open and curious • •
� Leadership is emotional � Leaders with higher emotional intelligence are consistently rated as better leaders
� Self-Awareness and Empathy are the two cornerstones of emotional intelligence � All four areas of emotional intelligence can be learned � Increasing one area of emotional intelligence improves the other three
SELF OTHERS AWARENESS Self-Awareness Social Awareness (RECOGNITION) Understand emotions Empathy • • Strong values and know who Higher empathy = better • • they are as a leader leadership Open, confident, and self- Considering emotions when • • accepting making decisions Introspection Work to understand others • • MANAGEMENT Self-Management Relationship Management (REGULATION) Self-control Having relationships • • Work-life balance Influence and inspiration • • Long-term achievement Communication • • Be mindful Be open and curious • •
Emotional Intelligence 2.0 Primal Leadership
drjasonmartin.info/professional /research/leadwithei/
Jason Martin Associate Dean, Walker Library Middle Tennessee State University jason.martin@mtsu.edu
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