Janet NOC Giovanni Sorenti Janet Service Desk Manager Janet - - PowerPoint PPT Presentation

Giovanni Sorenti Janet Service Desk Manager

Janet NOC

Janet Infrastructure

• ≈6,000km of G.652 fibre
• 79 Points of Presence
• Core capacity n x 100Gbit/s
• RNs connect at n x 10G
• Range from 10G to 60G

Points of Presence

• 7 Janet Core PoPs
• Tele-xxx, Leeds, Scolocate
• 4 SSET Core PoPs
• Bristol, Birmingham, Nottingham, Glasgow
• 8 SSET Transmission PoPs
• Peterborough, Southport, Newcastle...
• 21 SSET ILA sites
• everywhere
• 39 RNEPs
• University locations*

DWDM/Layer3 equipment

• Ciena 6500 platform
• Core: Juniper T1600

Juniper T4000

• Lightpath: Juniper MX960

Services Offered

• Web Filtering
• Web hosting
• Janet Server Certificates
• Primary/Secondary Nameserver Service
• Video Conferencing

Network Management/Monitoring Tools

• SNIPS
• HP OpenView
• Netsight – customer tool
• OneControl – layer 2 devices
• In house project

User Types

• Higher Education
• Further Education
• Research
• Local Authorities
• IT Managers and support teams

Customer SLDs

• Service Description
• This service provides network connectivity from an organisation

to the Janet network and so to the Janet community and to the rest of the world.

• Janet Connection Services Administration relates to the

procedures for approval and commissioning of connection services, allowing new organisations to join the Janet network, and to upgrade, shift, merge and cancel connections to existing

• rganisations.

Customer SLDs

• Hours of Service
• The service is available 24 hours a day, 7 days a week, all year.

The associated administration service is available during the Business Day.

• The Business Day is defined as Monday to Friday. It excludes

24-31 December, all English public holidays and also the Tuesday following the August Public Holiday.

Customer SLDs

• Target Availability
• The target availability of the network is 99.7% measured monthly
• ver a 12 month period, excluding service-affecting maintenance.
• Service-affecting maintenance is capped at 0.5% and is normally

carried out with at least two weeks' notice.

• The target time to restore service due to a fault is less than 10

hours for each fault.

Communication Tools

• community.ja.net
• Ongoing updates and conversations regarding day

to day service activity

• Users must be registered
• Email
• Telephone
• Trouble Tickets
• Requires generic email address
• Filtered by Points of Presence
• Central Database/Customer Relationship Manager

NOC Structure

• Distributed between three locations
• London
• Manchester
• Oxford
• NOC split into 5 groups
• Connections Management Group
• Network Services Group
• Janet Service Desk
• Network Engineering Group
• Core Architecture Team

Roles and Responsibilities

• Janet Service Desk
• Centralised at Lumen house Head Office
• First line monitoring and fault investigation
• Fault SLA ownership
• PoP access management
• Maintenance notification and management
• Monday to Friday 07:00 to Midnight
• Weekends 09:00 to 19:00 on call

Roles and Responsibilities

• Network Engineering Group
• Distributed between Manchester and London

NOCs

• Second line monitoring and fault investigation
• Managed Router Service
• New Connection requests
• IP Management
• Monday to Friday 08:00 to 18:00
• 1 x engineer on call all other times

Roles and Responsibilities

• Core Architecture Team
• Centralised at London NOC
• Third level fault investigation
• Procurement
• Major projects
• Core Layer2 provision
• Monday to Friday 08:00 to 18:00
• 1 x engineer on call all other times

Inter-NOC communication – other Janet Groups

• Telephone Hunt Groups
• Group email addresses
• Ticket Diaries
• Community Pages
• Video Conferencing

Inter-NOC communication – Providers and Customers

• Telephone
• Community Pages
• Generic email addresses
• Portals (suppliers only)
• Trouble Tickets

Inter-NOC communication

• Telephone
• Email
• Ticket Diaries
• Video Conferencing
• Instant Messaging

Documentation

• Network equipment and infrastructure
• Central database
• OneControl
• Janet wiki pages
• Perl scripts
• Best practice documents tracked through

quality system

• ISO 9001:2008