Is Your Utility Making the Move to Paperless? then a Single-Vendor - - PowerPoint PPT Presentation

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Is Your Utility Making the Move to Paperless? then a Single-Vendor - - PowerPoint PPT Presentation

Aug 04, 2023 194 likes •547 views

Is Your Utility Making the Move to Paperless? then a Single-Vendor Cloudsourcing Solution is Likely Your Best Path Forward Alliance for Innovation --- eLearning Webinar Presentation Lead by TWI John Schott, President and CEO May 30, 2013 Go

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Is Your Utility Making the Move to Paperless?

then

a Single-Vendor Cloudsourcing Solution is Likely Your Best Path Forward

May 30, 2013

Alliance for Innovation --- eLearning Webinar

Presentation Lead by TWI John Schott, President and CEO

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SLIDE 2

Go to Webinar Toolbox

Clicking the Double Arrows on your Go To Webinar Toolbox

  • pens and closes your

viewer. Clicking the Rectangle will Place You in Full Screen Mode

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Webinar Questions

Please ask your questions using your Go To Webinar Toolbox Raise your hand to speak with the Organizers

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Webinar Resources

To Receive Copies Contact tshope@transformgov.org

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Today’s Speaker

John Schott

TWI, President and CEO TWI --- Over 500 customer implementations

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Is Your Utility Making the Move to Paperless?

then

a Single-Vendor Cloudsourcing Solution is Likely Your Best Path Forward

May 30, 2013

Alliance for Innovation --- eLearning Webinar

Presentation Lead by TWI John Schott, President and CEO

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Customer Adoption of Paperless Billing

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What’s Holding us Back?

 EBPP is complicated and expensive to do well.

(Electronic Bill Presentment and Payment)

 Many components and factors.  Small and medium utilities are resource (cash)

constrained.

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Lot’s of Pieces

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2011 NACHA eBilling Benchmark Study

More than 85% of billers said paperless was very significant to their organization.

 Cost savings  More electronic payments  Improved customer service  Fewer customer service inquiries

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Con-Ed Case Study

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Customer Adoption of Paperless Billing

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Obstacles to eBill/ePay Success

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Make it Useful

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Th The 7 Tru ruth ths o s of Cu Custo stomer U r Usefulness ss Avai ailabl able Eas Easy Fa Fast Up-to to- Date te Tr Trust- wo worth rthy Infor

  • rmin

ming Va Valued

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Red educe t the e Obst Obstacles a and d Mor

  • re

e of

  • f You
  • ur Cu

Custom

  • mers w

will Reach the the Fini nish L h Line ne

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Red educe t the e Obst Obstacles a and d Mor

  • re

e of

  • f You
  • ur Cu

Custom

  • mers w

will Reach the the Fini nish L h Line ne

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The Benefits of Usefulness

Like the Field of Dreams …

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Emergence ce o

  • f

f Si Single-Ven endor dor Cloudsou dsourcing

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What is the Cloud?

 All hardware, software, infrastructure are hosted by a

third party (outside the City)

 Many similar customers (i.e., utilities) utilize a common

product suite

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Many Utilities Accessing Common Services

IVR/Phone Payments Mobile Payments Phone Call-Outs Credit Card Processing Gateway eChecks On-Line Payments Paperless Billing Text2Pay Pre-Pay LockBox/eFile

19 14 17 1 16 15 13 11 10 18 12 9 4 3 5 6 7 8 2

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Why the Cloud Matters?

 Vendor Focus and Specialization  Cloud vendor perfects a single product suite  No need to reinvent the wheel

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Total Alignment between Vendor and Utility

TWI’s Mission “deploy high value solutions that result in strong customer adoption of electronic billing and payment services and significant savings for utility billing

  • rganizations”
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Why the Cloud Matters?

 More Features  Easier to Use ---- More Useful!  More Trustworthy  Higher Reliability (Almost No Downtime)  Minimize Burden of PCI Compliance  More Secure  You pay only if solution works  No IT Infrastructure to Manage

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A Single Ve ndo r Pr

  • vide s all So lutio n

Co mpo ne nts

  • ne

expert vendor

  • ne

hosted service

  • ne

call issue resolution

  • ne

data integration

  • ne

payment processor

  • ne

price for all services

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Benefits of Single-Vendor Cloudsourcing

 All solution components work together.  Rapid Deployment  Top-Quality Solution  Highly useful solution will lead to dramatic

improvements in Customer Participation

 Highly cost-effective  Future Proof --- You’ll be ready for what’s next!

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Total Alignment between Vendor and Customer

TWI’s Mission “deploy high value solutions that result in strong customer adoption of electronic billing and payment services and significant savings for utility billing

  • rganizations”
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Connect with TWI

 Billing and payment blog at www.summation360.com/learn  Social Media Sites: LinkedIn, Twitter, Facebook  White paper: 12 Essentials for Successful Utility e-Billing/e-Payment

Programs

 Upcoming AFI Lunch & Learn Events in the Fall events

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Webinar Resources

To Receive Copies Contact tshope@transformgov.org

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Upcoming Events

www.transformgov.org

  • June 11th: TLG Learning Café – Improving the Recruitment Process One

Step at a Time

  • June 18th: Webinar – Nextdoor: It’s Free, It Works, It Takes Little Staff

Time

  • June 25th: Webinar – Getting the Most Out of Your Membership
  • July 9th: Conference – Center for Priority Based Budgeting, Arlington,

Virginia

  • July 18th: Workshop – Online Civic Engagement, Las Cruces, NM
  • July 25th: Workshop – Reinventing Government, Arlington, Virginia
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John Schott President and CEO jschott@summation360.com 540-951-6470

Questions?

Nicole Haskins Director of Sales nhaskins@summation360.com 540-951-6462