IS CHANGING CUSTOMERS WANT CHOICE The choice to contact your - PowerPoint PPT Presentation

COMMUNICATION IS CHANGING

CUSTOMERS WANT CHOICE The choice to contact your business on the channel they prefer to use

CUSTOMER SERVICE IS CRUCIAL 97% of customers tell others about very good or excellent customer service experiences. SOURCE: SURVEY MONKEY

SEAMLESS COMMUNICATION IMPROVES YOUR CUSTOMER SERVICE Continuous communication on ONE PLATFORM

SEAMLESS COMMUNICATION MAKES YOUR PEOPLE MORE EFFICIENT More customer interactions on ONE PLATFORM

POWERFUL REPORTS IN JUST A FEW CLICKS Access and combine all your data on ONE PLATFORM

Businesses with an Omni Channel strategy INCREASE CUSTOMER RETENTION , year on year, by 91% compared to those without SOURCE: EMARYS

MULTI-CHANNEL VS OMNICHANNEL What’s the difference?

WHAT IS MULTI CHANNEL? Using lots of different channels to communicate – but they ARE NOT CONNECTED

WHAT IS OMNI CHANNEL? Using lots of different channels to communicate – and they ARE ALL CONNECTED

ONE PLATFORM INFINITE POSSIBILITIES CLOUD BASED CUSTOMER COMMUNICATION Voice, email, web chat, SMS and FB Messenger, our cloud-based communication solutions ensure you always provide a consistent level of personalised service to your customers whatever their preferred channel.

81% of customer interactions in travel are still via TELEPHONE with a LIVE AGENT SOURCE: CONTACT BABEL

INTELLIGENT VOICE Handle sales & support calls more effectively with IVRs, Voice Recognition & Call Routing

64% of customers want to communicate with businesses VIA EMAIL for customer service – making it the MOST WIDELY USED digital channel SOURCE: HUBSPOT

EFFECTIVE EMAIL Customers expect a response within the hour. Improve your response rate in the most commonly used digital channel SOURCE: TOISTER

AI CHATBOTS Improve customer service with website ChatBots that help customers with FAQs

70% of customers would SPEND MORE MONEY with a company that has excellent customer service. SOURCE: AMERICAN EXPRESS

SMS CHAT Web based SMS allows two-way texting between agents and customers, all linked to your CRM

WEB CHAT Easily add chat features to your website, all linked to your CRM

VIDEO CHAT Personalise your customer experience by offering video chat from any channel

CO- BROWSING Allow customers to share their screens and guide them through any process

INTEGRATIONS In just a few clicks you can easily integrate your favourite tools with Daktela

SOCIAL NETWORKS Communicate with your customers over their favourite social media apps.

MOBILE APP With the Daktela App you can communicate with customers or manage your contact centre from wherever you are.

INTEGRATED BACK OFFICE Unite your whole company with a virtual PBX in the cloud.

IMPROVE YOUR CUSTOMER JOURNEY Provide a consistent level of personalised service regardless of the channel.

59% of customers would TRY A NEW COMPANY to receive better customer service SOURCE: PwC

POWERFUL CRM CAPABILITY Track & manage all customer interactions on one platform. Use our in-built CRM or integrate your own.

FLEXIBLE HOSTING Choose where your information is stored with secure data centres in both the EU & the UK.

OUR CUSTOMERS

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