Integration 101 Integration of new Field Service Management systems - - PowerPoint PPT Presentation

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Integration 101

Integration of new Field Service Management systems with existing infrastructure

This slide contains ClickSoftware proprietary and Confidential Information

This slide contains ClickSoftware proprietary and Confidential Information

25

years of pioneering product development

ClickSoftware: The Utility Market Leader

2-3x

customer base

• f competitors

~1M

professionals using software every day

4B+

field service engagements

#1

largest independent field service vendor worldwide

7Y

Consecutive Gartner Magic Quadrant leader

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Continuously optimizing workloads and schedules all across

Integrating FSM in Utility

Shutdown/ Fault or Outages Planned Work Unplanned or Emergency Work Construction Works External Pre- requisites

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How does FSM fit into an application landscape?

EAI, SOA, Connectors

CIS/CRM Asset Management Work Management Incident Management Order Sources GIS Vehicle Management HR Info Sources Demand Forecasting Resource Planning Shift Rostering Scheduling & Optimisation Mobile Work Management Service Analytics Travel Optimisation Dispatch Management Service Activities Technician Administration Customer

Legacy Systems FSM Solution

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Global Leader in Utilities

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How does FSM fit into an application landscape?

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FSM - Typical Work Process

CRM, EAM, TT, Events, PM, IoT, …

1 2 3 4 5 6

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Integration

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Integration Architecture Options

• Point to point
• The traditional approach to integration
• Brittle, with single points of failure
• Difficult to change
• Costly and complex in the long run

10

12 Connections n(n-1)

ESB

8 Connections 2n

• ESB
• The modern way
• Agile, easier to swap in/out
• Integration is easier and quicker
• Greater flexibility
• Cheaper and simpler in the long run

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2 6 12 20 30 42 56 72 90 110 132 156 182 210 240 272 306 342 380 2 4 6 8 10 12 14 16 18 20 22 24 26 28 30 32 34 36 38 40 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20

Number of connections for N systems

Point to Point ESB

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Enterprise Service Bus

Web Services

REST SXP

Standard APIs

Click Field Service Edge: Integration Options

OOTB Adapter GIS

FSM

Cloud Elements

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Integration Flows

13 Integration Manager FSM Web Services CRM/EAM / HR / etc. HTTP Engineer Calendar Task Assignment Asset Non- Availability Dictionaries Personnel WO Activity/Task Asset Dictionaries

Create / Update

Automatic Synchronization

Update

Get Appointments / Create / Update

Update Create / Update Update

Other Objects Other Objects

Create / Update Create / Update

Shifts

Create / Update Create / Update

Employees FOR Shifts Employee Exceptions Scheduling for WO Book Labour

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Key Take Away

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Keep It Simple and Straight

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