Behavioral Health Services Integrated Call Center
PRESENTED TO: BEHAVIORAL HEALTH SERVICES BOARD JUNE 8, 2015
Integrated Call Center PRESENTED TO: BEHAVIORAL HEALTH SERVICES - - PowerPoint PPT Presentation
Behavioral Health Services Integrated Call Center PRESENTED TO: BEHAVIORAL HEALTH SERVICES BOARD JUNE 8, 2015 Topics 1. Integration Efforts and Updates: a. Access and Referral Workgroup Integration Framework presented to the Steering
PRESENTED TO: BEHAVIORAL HEALTH SERVICES BOARD JUNE 8, 2015
Committee
Questionnaire
Background
Starting late-September 2013, an Access and Referral Workgroup was formed to discuss the goal and plan of the integration of a new Behavioral Health Authorization Center. The discussion includes the following:
access point
Workgroup Aim
service
Standards at a single entry access point for Mental Health, DADS, and Integrated Treatment Services
deficiencies, develop improvements
Workgroup Members
BEHAVIORAL HEALTH SERVICES ACCESS AND REFERRAL
CALL CENTER REGISTRATION QUESTIONS
Client ID: Numerical Field
Screener: Drop Down Choices
Relationship to client: Drop Down Choices
Client was referred by: Drop Down Choices
Last Name: Middle Initial:
SSN: Gender (M/F): If F, Pregnant: (Y/N)
School Name: Drop Down Choices School District: Drop Down Choices Is Child receiving special education services? (Y/N)
MediCal #: Free Text Field
Private Insurance or Health Plan #: Free Text Field
VHP #: Free Text Field
Conservator information: Free Text Field
Origin: Drop Down Choices Language/Preferred Language: Drop Down Choices (Above should default to previously entered data for returning clients)
In a Group Home/Facility (SLE/THU/Res Tx): Y/N Other: Free Text Field
(If greater than 6 months and in CJS, select Homeless Grant Source) Address: Street: Apt #: City: Zip: Phone: Phone 2:
Criminal Justice Consent on file (Y/N):
(If yes, refer to Dependency Assessor)
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BEHAVIORAL HEALTH SERVICES ACCESS AND REFERRAL
CALL CENTER REGISTRATION QUESTIONS
If N, referred to Others: Drop Down Choices
CLIENTS
Caregiver Phone #: Caregiver Address: Caregiver Ethnicity: Caregiver Language:
If Y, DFCS Social Worker Name: Free Text Field DFCS Social Worker Phone #:
(Captured in Section A – Client Demographic Information )
(Captured in Section A – Client Demographic Information )
Reports
Annual Request for Service:
Based on the reports, DADs Gateway and the MH Call Center receives the following number of requests:
Average Call Times and % of Dropped Calls:
necessary
manner
part of the EHR
BOS