Innovative, Multilingual Contact Center Solutions in Nairobi, Kenya - - PowerPoint PPT Presentation
BPO Innovative, Multilingual Contact Center Solutions in Nairobi, Kenya Building Compassionate Global Connections Award-winning, Woman & Minority Owned Group of Companies Providing Language, Technology and Workforce Solutions Akorbis
Award-winning, Woman & Minority Owned Group of Companies Providing Language, Technology and Workforce Solutions
■ Multilingual Contact Center Solutions ■ Interpretation Solutions ■ Workforce Solutions ■ Translation and Localization Services ■ Learning Solutions ■ Technology Solutions
Certification: Women-Owned Enterprise Certification body: Women’s Business Enterprise National Council-SW Objective: Certified to conduct business as a woman-owned business. Certification: ISO 9001:2015 Certification body: SRI Objective: ISO 9001 certified staffing and translation company. Certification: ISO 13485:2016 Certification body: SRI Objective: Certified to provide language translation and related services for the medical device industry. Certification: EN 15038:2006 Certification body: Makor Management Objective: The scope of the certification includes translation, interpretation, language and cultural training services, and information security, including statutory and regulatory requirements for the Health Insurance Portability and Accountability Act (HIPAA). Certification: Small Business Enterprise Certification body: Women’s Business Council - Southwest Objective: Certified to conduct business as a small business. Certification: Women-Owned Enterprise Certification body: North Central Texas Regional Certification Agency Objective: Certified to perform business at the local government level as a MWBE. Certification: Historically Underutilized Business Certification body: State of Texas as a Historically Underutilized Business Certification and Compliance Program Objective: Certified to perform business at the state government level as a MWBE. Certification: MWBE Minority Business Enterprise Certification body: State of Tennessee Objective: Certified to perform business at the state of Tennessee level as a Minority Business Enterprise.
■ Inbound, outbound, back-offjce, language, email and chat support. ■ Locations in the U.S., Latin America, Africa and Asia to best suit your business needs. ■ 1000+ seat capacity. ■ Access to exceptional Spanish-English bilingual speakers and the ability to support
■ Agents who have outstanding experience servicing U.S. consumers and an excellent understanding of U.S. cultural norms and behavior. ■ Fully redundant data and communications infrastructure. ■ Completely integrated security system, access control and cameras. ■ Integrated UPS and on-site generator systems to ensure 99.999% uptime. ■ PCI and HIPAA compliant
Gilbert, Arizona
■ English ■ Spanish ■ Arabic ■ Vietnamese ■ Somali ■ American Sign Language
& Santiago, Cape Verde
■ English ■ Portuguese ■ German ■ Brazilian Portuguese ■ Spanish ■ Portuguese Creole ■ French
Cartago, Colombia
■ Spanish ■ English
Dakar, Senegal
■ French ■ English ■ Afrikaans ■ Zulu ■ Arabic ■ Somali ■ Berber ■ Amharic ■ Oromo ■ Swahili ■ Hausa ■ Manding ■ Fulani ■ Yoruba
Santo Domingo & Santiago Dominican Republic
■ Spanish ■ English ■ French ■ Haitian Creole
Nairobi, Kenya
■ Spanish ■ Portuguese - European ■ Portuguese - Brazilian ■ Portuguese - Creole ■ French ■ Haitian ■ Swahili ■ Somali ■ Arabic ■ Kinyarwanda ■ Kirundi ■ Wolof
FULL TIME EMPLOYEES AND STRATEGIC PARTNERS
BPO hubs full time employees strategic alliances
Estimated Population: 52.57 million
Labor Force: 19.6 million (2017 est.) Founded: Independence from the United Kingdom in 1963; Unitary presidential constitutional republic Kenya politically stable: Since independence in 1963, Kenya has maintained politically stability Population Area: 49,364,325 million population; 580,367 sqkm ( 224,081 sqmi) Literacy Rate: 78.73% Official Languages: English; Swahili Currency & Time Zone: Kenyan shilling (KES); UTC+3 (EAT)
GDP: projected to grow by 6.0% in 2019 and 6.1% in 2020 Total GDP per capita: $1,711 per capita GDP by sector:
Key Industries: Labor force by occupation: Key Industries agriculture, forestry, fjshing, mining, manufacturing, energy, tourism and fjnancial services (https://oec.world/en/profjle/country/ken/#Exports)
Nairobi Stock Exchange: the leading securities exchange in East and Central Africa and the fourth largest in Africa in terms of trading volumes
■ Nairobi is one of the continent’s biggest air travel hubs. ■ Hosts the Jomo Kenyatta International Airport (NBO) with direct fmights to Nairobi from New York. ■ South Africa’s air infrastructure is 10th in the world ■ 7 hour time differential from EST
Ralph Bonaduce
President of Akorbi BPO LLC
(t): 214-256-9222 ext. 8398 (e): rbonaduce@akorbi.com
www.akorbi.com @akorbiUS Akorbi @akorbi
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