Industrial Management & Data Systems Customer relationship - - PDF document

Industrial Management & Data Systems

Customer relationship management: key components for IT success

Ranjit Bose,

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To cite this document: Ranjit Bose, (2002) "Customer relationship management: key components for IT success", Industrial Management & Data Systems, Vol. 102 Issue: 2, pp.89-97, https://doi.org/10.1108/02635570210419636

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(2004),"An integrated framework for customer value and customer-relationship-management performance: a customer- based perspective from China", Managing Service Quality: An International Journal, Vol. 14 Iss 2/3 pp. 169-182 <a href="https://doi.org/10.1108/09604520410528590">https://doi.org/10.1108/09604520410528590</a>

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