Industrial Management & Data Systems Adopting customer - - PDF document

Industrial Management & Data Systems

Adopting customer relationship management technology

Yurong Xu, David C. Yen, Binshan Lin, David C. Chou,

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To cite this document: Yurong Xu, David C. Yen, Binshan Lin, David C. Chou, (2002) "Adopting customer relationship management technology", Industrial Management & Data Systems, Vol. 102 Issue: 8, pp.442-452, https://doi.org/10.1108/02635570210445871

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(2003),"Knowledge-enabled customer relationship management: integrating customer relationship management and knowledge management concepts[1]", Journal of Knowledge Management, Vol. 7 Iss 5 pp. 107-123 <a href="https:// doi.org/10.1108/13673270310505421">https://doi.org/10.1108/13673270310505421</a> (2003),"Customer relationship management (CRM) in business-to-business (B2B) e-commerce", Information Management &amp; Computer Security, Vol. 11 Iss 1 pp. 39-44 <a href="https://doi.org/10.1108/09685220310463722">https:// doi.org/10.1108/09685220310463722</a>

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