I mple me nting HUD s Co o rdina te d E ntry Re q uire me nts - - PowerPoint PPT Presentation

I mple me nting HUD’ s Co o rdina te d E ntry Re q uire me nts in Ne w Ha mpshire

Bure a u o f Ho me le ss a nd Ho using Se rvic e s Offic e o f Huma n Se rvic e s NH De pa rtme nt o f He a lth a nd Huma n Se rvic e s

T he Why

 We c a n ha ve a Co o rdina te d E

ntry Syste m tha t c o nne c ts the rig ht pe rso n(s) to the rig ht re so urc e (s) a t the rig ht time a s fre q ue ntly a s re so urc e s o c c ur, ho using pe o ple in o rde r o f c o mmunity- de te rmine d prio ritiza tio n po pula tio ns, witho ut driving do wn o ur c o unts

 “E

nding Ho me le ssne ss” me a ns no t o nly e nsuring tha t o ur c o mmunity’ s mo st vulne ra b le ne ig hb o rs, living a nd sle e ping

• utside a nd in she lte r, e nte r pe rma ne nt

ho using , b ut we de mo nstra te syste m-wide re duc tio ns in pe o ple e xpe rie nc ing ho me le ssne ss itse lf

Community Solutions, BFZ LS 2 Denver, Break Out Session 2

T his pro c e ss wa s b o rn o ut o f a c o mmunity a c kno wle dg e me nt tha t o ur ma ze -like syste m wa s to o c umb e rso me fo r o ur mo st vulne ra b le ne ig hb o rs to suc c e ssfully na vig a te . T hus, CE S stitc he s e xisting pro g ra ms to g e the r a c ro ss the sta te o f NH into a no - wro ng do o r syste m, c o nne c ting ho me le ss c lie nt(s) to the b e st re so urc e b a se d o n the ir ne e ds.

24 CF R 578.3: T he de finitio n

 “…a c e ntra lize d o r c o o rdina te d pro c e ss

de sig ne d to c o o rdina te pro g ra m pa rtic ipa nt inta ke a sse ssme nt a nd pro visio n o f re fe rra ls. A c e ntra lize d o r c o o rdina te d a sse ssme nt syste m c o ve rs the g e o g ra phic a re a , is e a sily a c c e sse d b y individua ls a nd fa milie s se e king ho using se rvic e s, is we ll a dve rtise d, a nd inc lude s a c o mpre he nsive a nd sta nda rdize d a sse ssme nt to o l….

Re q uire me nts

 CPD-17-0, issue d 1/ 23/ 17, No tic e

E sta b lishing Additio na l Re q uire me nts fo r a Co ntinuum o f Ca re Ce ntra l o r Co o rdina te d Asse ssme nt Syste m

 E

a c h Co C MUST e sta b lish o r upda te its c o o rdina te d e ntry pro c e ss in a c c o rda nc e with the re q uire me nts o f 24 CF R 578.7(a )(8) a nd the a b o ve no tic e b y 1/ 23/ 18

Co re E le me nts fo r a Co o rdina te d E ntry Pro c e ss

 Co ve r the e ntire a re a c la ime d b y the

Co C

 Be e a sily a c c e ssib le b y individua ls &

fa milie s se e king ho using o r se rvic e s

 Be we ll a dve rtise d  I

nc lude a c o mpre he nsive & sta nda rdize d a sse ssme nt to o l

CE Re q uire me nts Co nt’ d

 Pro vide a n initia l, c o mpre he nsive

a sse ssme nt o f individua ls a nd fa milie s fo r ho using & se rvic e s

 I

nc lude a spe c ific po lic y to g uide the

• pe ra tio n o f the c e ntra lize d o r

c o o rdina te d a sse ssme nt syste m to a ddre ss the ne e ds o f individua ls a nd fa milie s who a re fle e ing , o r a tte mpting to fle e , do me stic vio le nc e , da ting vio le nc e , se xua l a ssa ult, o r sta lking , b ut who a re se e king she lte r o r se rvic e s fro m no n-vic tim spe c ific pro c e ss

DRAFT



De a d e nds, c lo se d do o rs Se a mle ss Co nne c tio ns



E ndle ss inta ke s, a pplic a tio ns, & wa iting lists 1 surve y fo r re a l-time ho using o ppo rtunitie s & suppo rts



E a c h o rg a niza tio n do ing it a ll E a c h

• rg a niza tio n do ing wha t the y do b e st

DRAFT

Co mpo ne nts

K no w

• Co o rd ina te d

stre e t

• utre a c h

e ng a g e s ho me le ss ne ig hb o rs with a ne w, unive rsa l tria g ing a sse ssme nt

Assist

• Ho using

Na vig a to rs he lp hig h-ne e d pa rtic ipa nts c o lle c t a ll d o c ume nts ne e d e d fo r ho using a pplic a tio n & a c c o mpa ny to ho using a ppo intme nts

Re fe r

• As pe rma ne nt

ho using re so urc e s b e c o me a va ila b le , CE S fa c ilita te s re fe rra ls to pe rso ns o f hig he st prio rity a nd b e st fit fo r tha t re so urc e .

Ac c e ss Po ints (Re q uire d b y HUD

 A c e ntra l lo c a tio n o r lo c a tio ns within a

g e o g ra phic a re a whe re individua ls a nd fa milie s pre se nt to re c e ive ho me le ss ho using & se rvic e s

 A 211 o r o the r ho tline syste m tha t sc re e ns

a nd dire c tly c o nne c ts c a lle rs to a ppro pria te ho me le ss ho using & se rvic e pro vide rs

Ac c e ss Po ints c o nt’ d

 A “no wro ng do o r” a ppro a c h in whic h a

ho me le ss fa mily o r individua l c a n pre se nt a t a ny ho me le ss ho using a nd se rvic e pro vide r in the g e o g ra phic a re a b ut is a sse sse d using the sa me to o l a nd me tho do lo g y so tha t re fe rra ls a re c o nsiste ntly c o mple te d a c ro ss the Co C

 A spe c ia lize d te a m o f c a se wo rke rs tha t

pro vide s a sse ssme nt se rvic e s a t a pro vide r lo c a tio ns within the Co C

 A re g io na l a ppro a c h in whic h “hub s” a re

c re a te d within sma lle r g e o g ra phic a re a s

Additio na l HUD Re q uire me nts

 F

ull Co ve ra g e

 Use o f

Sta nda rdize d Ac c e ss Po ints & Asse ssme nt Appro a c he s

 Use o f

Sta nda rdize d Prio ritiza tio n in the Re fe rra l Pro c e ss

 L

• we ring Ba rrie rs

 Ma rke ting  Stre e t Outre a c h  E

me rg e nc y Se rvic e s

 Ho me le ssne ss

Pre ve ntio n Se rvic e s

Co nt’ d

 Re fe rra ls to

Pa rtic ipa ting Pro je c ts

 Sa fe ty Pla nning  Pa rtic ipa nt

Auto no my

 Priva c y Pro te c tio ns  Da ta Se c urity

Pro te c tio n

 Asse sso r T

ra ining

 Ong o ing pla nning

a nd sta ke ho lde r c o nsulta tio n e va lua tio n

SO wha t do e s this a ll me a n fo r NH?

 T

hro ug h the Built fo r Ze ro mo ve me nt, in c o o rdina tio n with GNCOC a nd MCOC, we ha ve b e g un to te st a nd imple me nt HUD’ s Co o rdina te d E ntry Re q uire me nts sta te wide .

DRAFT

T he Visio n

 Build o n c urre nt infra struc ture utilizing 211  Unive rsa l a sse ssme nt to o ls use d sta te wide  Re g io na l CE

imple me nta tio n b a se d o n wha t wo rks b e st fo r tha t re g io n o r Co C

 Utiliza tio n o f HMI

S with a n sha re d syste m a mo ng CE pro g ra ms

Asse ssme nt T

• o ls a nd

pro c e sse s pe r CPD 17-01

 Co Cs’ sho uld de ve lo p o r se le c t

sta nda rdize d to o ls to fa c ilita te the ir sta nda rdize d a sse ssme nt pro c e ss tha t g a the r o nly the info rma tio n ne c e ssa ry to de te rmine the se ve rity o f ne e d a nd e lig ib ility fo r ho using a nd re la te d se rvic e s, a nd tha t c a n pro vide me a ning ful re c o mme nda tio ns to pe rso ns b e ing a sse sse d.

Asse ssme nt Pha se s ma y inc lude :

 Sc re e ning fo r dive rsio n o r pre ve ntio n  Asse ssing she lte r a nd o the r e me rg e nc y

ne e ds

 I

de ntifying ho using re so urc e s a nd b a rrie rs

 E

va lua ting vulne ra b ility to prio ritize fo r a ssista nc e

Co o rdina te d E ntry: I mpro ve me nts

 211, the c urre nt ho me le ss ho tline , will

b e c o me the “no wro ng do o r” fo r a ny NH c itize n(s) a t risk o r e xpe rie nc ing ho me le ssne ss

 211 will c o mple te NH’ s Pre ve ntio n a nd

Dive rsio n T

• o l (PDT

), whic h is b a se d o ff the Na tio na l Allia nc e to E nd Ho me le ssne ss’ s sa mple to o l

Dive rsio n

Co mmunitie s tha t re duc e

• ve ra ll ho me le ssne ss a c ro ss

the ir e ntire syste m unlo c k dive rsio n

Pre ve ntio n vs Dive rsio n: Wha t’ s the diffe re nc e ?

 Pre ve ntio n= susta ining a n e xisting sa fe ,

a ppro pria te te na nc y

 Dive rsio n= lo c a ting sa fe , a ppro pria te

a lte rna tive s to she lte r o nc e a pe rso n/ fa mily ha s b e c o me ho me le ss

BFZ/ Community Solutions

Pre ve ntio n a nd Dive rsio n

 Purpo se : Re duc e e ntrie s into ho me le ss

syste m a nd dire c t ho use ho lds e nte ring syste m to a ppro pria te e me rg e nc y se rvic e s

 Whe n to Administe r: I

mme dia te ly, a s c lie nt(s) pre se nt the mse lve s to e nte r the ho me le ss syste ms to a c c e ss se rvic e s

 Ho w to Administe r: 211 o r e ntry po int

c o mple te PDT b y pho ne o r in pe rso n a s pe o ple initia lly a c c e ss the ho me le ss se rvic e syste m

T a b le 1: Pre ve ntio n, Dive rsio n a nd Ra pid Re -ho using Co nsume r’ s Ho using Situa tio n I nte rve nti

• n Use d

Se rvic e s Pro vide d (I n All I nte rve ntio ns) AT I MMI NE NT RI SK OF L OSI NG HOUSI NG (pre c a rio usly ho use d a nd no t ye t ho me le ss) PRE VE NT I ON Ho using Se a rc h Re nta l Sub sidy Othe r F ina nc ia l Assista nc e Utility Assista nc e Ca se Ma na g e me nt Me dia tio n Co nne c tio n to Ma instre a m Re so urc e s L e g a l Se rvic e s RE QUE ST I NG SHE L T E R (a t the “fro nt do o r” o r a no the r pro g ra m/ syste m e ntry po int se e king a pla c e to sta y) DI VE RSI ON I N SHE L T E R (ho me le ss/ in the ho me le ss a ssista nc e syste m) RAPI D RE

• HOUSI

NG/ Pe rma ne nt Suppo rtive Ho using

Pre ve ntio n

 Pre ve nting e vic tio ns/ ho using lo ss  Pre ve nting ho me le ssne ss upo n re le a se

fro m institutio ns

 F

a mily/ la ndlo rd me dia tio n

 Budg e ting  E

ntitle me nts a dvo c a c y

 E

mplo yme nt

 L

e g a l Advic e

 Sho rt-te rm fina nc ia l a ssista nc e  T

a x Pre pa ra tio n Wo rk thro ug h 211

Dive rsio n

 Dive rsio n is a ssists ho use ho lds in q uic kly

se c uring te mpo ra ry o r pe rma ne nt so lutio ns to ho me le ssne ss o utside o f the she lte r a nd ho me le ss se rvic e s syste m.

Dive rsio n Se rvic e s

 F

a mily re unific a tio n/ a c c e ssing he lp with fa mily (the ir de finitio n)

 L

a ndlo rd me dia tio n

 Ac c e ss to ho using L

isting s

 Assista nc e a c c e ssing o the r c o mmunity

b a se d suppo rts a nd re so urc e s

 Na vig a ting o the r syste ms o f suppo rts  L

imite d ve ry sho rt te rm c a se ma na g e me nt

 L

imite d fina nc ia l suc h (i.e .,g ro c e ry g ift c a rds)

Why a dvo c a te fo r dive rsio n?

 Mo re e ffic ie nt use o f a va ila b le re so urc e s

b y ta ilo ring the a mo unt o f suppo rt pro vide d to wha t pe o ple a c tua lly ne e d to e nd the ir ho me le ssne ss o r a vo id ho me le ssne ss.

 E

na b le s pe o ple to a c c e ss dire c t inte rve ntio ns to he lp the m re so lve the ir ho using issue s a s q uic kly a s po ssib le while a vo iding she lte r e nviro nme nt.

Why, c o ntinue d

 E

vide nc e fro m she lte r dive rsio n pro g ra ms in No rth Ame ric a a nd UK sug g e st b e twe e n 30-50 % o f pe o ple se e king e me rg e nc y she lte r c a n b e dive rte d.

Wha t is the PDT ?

 NH’ s Pre ve ntio n a nd Dive rsio n T

• o l is use d to

de te rmine if a ho use ho ld ne e ds pre ve ntio n o r dive rsio n a ssista nc e .

 T

his sho uld b e a dministe re d a s so o n a s a c lie nt(s) e nte rs/ c a lls to de te rmine if the y will ne e d she lte r, a no the r fo rm o f pro visio na l he lp o r if the y c a n b e a ssiste d witho ut ha ving to e nte r the ho me le ss a ssista nc e syste m.

T e sting o f Pre ve ntio n & Dive rsio n T

• o l

 211 a nd Ro b Wa te rs o f SCS, ha ve

te ste d NH’ s Pre ve ntio n a nd Dive rsio n T

• o l (PDT

)with c a lle rs/ c lie nts thro ug h the Built fo r Ze ro initia tive

 211 de te rmine d tha t utilizing the PDT

did no t inc re a se c a ll time

 Ro b , who re c e ive d the PDT

fro m 211, fo und it impro ve d his kno wle dg e o f the c lie nt(s) ne e ds & impro ve d a c c ura c y re fe rra ls fo r c lie nts

 I

f c lie nt is pre ve nte d o r dive rte d thro ug h re fe rra ls, 211 will e nte r the n e xit the c lie nt(s) into HMI S, a lo ng with uplo a ding the PDT .

 I

f a c lie nt c a nno t b e pre ve nte d o r dive rte d, 211 will e nte r the c lie nt into HMI S, 211 will uplo a d the PDT in HMI S, a nd e ma il the

• utre a c h wo rk fo r the a re a with re fe rra l

info rma tio n pro vide d to the c lie nt(s) a nd a ny

• the r kno wn info rma tio n.

NOT E : MCo C/ GNCo C will ha ve a n a lte rna tive pro c e ss a s the y ha ve se t CE line s a nd wo rke rs

Ne xt Ste ps

 T

he o utre a c h wo rke r will c o nta c t the c lie nt, o ffe r re fe rra ls b a se d upo n c lie nt ne e d.

 T

he o utre a c h wo rke r will se nd a fo llo w up e ma il to 211 in re g a rds to the c lie nt, to e nsure tha t if the c lie nt c a lls 211 a g a in, the y ha ve the fo llo w-up re fe rra l info rma tio n to re fe r to .

Outre a c h

 Outre a c h wo rke rs will b e re spo nsib le to

e nsure a “wa rm ha nd o ff” fo r the c lie nt(s) to the a ppro pria te ho using re so urc e .

 T

he o utre a c h wo rke rs will e nsure tha t c lie nt(s) will no t “fa ll thro ug h the c ra c ks” a nd re c e ive the se rvic e s the y ne e d, whe n the c lie nt(s) a re re a dy to re c e ive tho se se rvic e s.

Wha t a b o ut c a ll ins?

I

f a c lie nt(s) c a lls yo ur a g e nc y se e king se rvic e s tha t yo u a re una b le to pro vide , re fe r the m to 211

Wha t a b o ut wa lk ins?

 I

f a c lie nt(s) wa lks into yo ur a g e nc y, se e king se rvic e s tha t c a n b e pro vide d, the n the c lie nt(s) sho uld b e e nte re d into HMI S the sa me wa y a s a ny o the r c lie nt se rvic e d thro ug h yo ur a g e nc y.

 I

f yo ur a g e nc y c a nno t se rvic e the m, ple a se pro vide spa c e a nd a ssist the m in c a lling 211 fo r re fe rra ls a nd se rvic e s.

Wha t’ s ne xt…..

T

he VI

• SPDAT

ha s b e e n c ho se n a s

• ne o f the a sse ssme nt to o ls fo r NH.

(No te d in the HUD c o o rdina te d E ntry se lf-a sse ssme nt)

Ma ny o f the c o mmunitie s invo lve d

in the Built fo r Ze ro initia tive a re utilizing the sa me to o l a s we ll.

Why the VI

• SPDAT
• As a sta te , we ne e d to fo c us o n

the pe o ple in o ur syste m no w!

• T

he n, we c a n dire c t o ur re so urc e s a t the c lie nt(s) with the L

• ng e st L

e ng th o f Sta y a nd the hig he st vulne ra b ility sc o re s

VI

• SPDAT

 T

he VI

• SPDAT

wa s c re a te d in 2013 a s a pre -sc re e ning to o l fo r c o mmunitie s tha t a re ve ry b usy a nd do no t ha ve the re so urc e s to c o nduc t a full SPDAT fo r e ve ry c lie nt.

 I

t is a b rie f surve y tha t c a n b e c o nduc te d to q uic kly de te rmine whe the r a c lie nt ha s hig h, mo de ra te , o r lo w a c uity a nd to prio ritize whic h c lie nts fo r ho using a nd se rvic e s.

VI

• SPDAT

 Purpo se : Assig n a ppro pria te re fe rra l fo r

c lie nt(s) a nd prio ritize the o rde r in whic h c lie nts will re c e ive ho using a nd se rvic e s.

 Whe n to Administe r: Re c o mme nda tio n-14

to 30 da ys a fte r e nte ring syste m

 Ho w to Administe r: De sig na te d lo c a tio ns

a nd sta ff will a dministe r VI

• SPDAT

T ra ining fo r the VI

• SPDAT

 VI

• SPDAT

(Vulne ra b ility I nde x-Se rvic e Prio ritiza tio n De c isio n Assista nc e T

• o l)

tra ining will o c c ur sta te wide !

 Be c a use it is a se lf-re po rte d surve y, no

spe c ia l tra ining is re q uire d!

 I

t’ s e a sy: just wa tc h a Yo uT ub e vide o : https:/ / www.yo utub e .c o m/ wa tc h? v=z_pHY PT w0Zw

Curre nt Ve rsio ns o f the VI

• SPDAT

a va ila b le

 VI

• SPDAT

V 2.0 fo r I ndividua ls

 VI

• SPDAT

V 2.0 fo r F a milie s

 VI

• SPDAT

V 1.0 fo r Yo uth

NH’s CE diagram

Da ta Co lle c tio n

• T

he PDT will b e uplo a de d into HMI S

• E

a c h re g io n will de ve lo p a pro c e ss fo r time ly da ta e ntry pe r the HMI S sta nda rds & po lic y a nd pro c e dure .

Curre nt CE Re g io na l Ac c e ss Po ints

• Stra ffo rd Co unty
• Sing le Po int o f E

ntry

• I

n pla c e fo r a ppro xima te ly 5 ye a rs

• Use s the Unite d Wa y fo o tprint – no t

c o unty b a se d

• Ho use d in the CAP a g e nc y
• Will Re ma in a re g io na l “ hub ”

Curre nt CE Re g io na l Ac c e ss Po ints

• Sulliva n a nd Che shire Co untie s (SCS)
• “No Wro ng Do o r” a ppro a c h
• I

n pla c e fo r se ve ra l ye a rs no w with po sitive re sults

• F
• c using o n sc re e ning to o ls a nd da ta

thro ug h BF Z me mb e rship

Curre nt CE Re g io na l Ac c e ss Po ints

• Na shua
• Sing le Po int o f E

ntry

• Re c e ntly upg ra de d pho ne syste m to

pro vide o ptio ns de pe nding o n whic h po pula tio n: sing le s, fa milie s, yo uth simila r to MCOC

• Ac tive ly wo rking o n impro ving CE

in a re a

• T

he y a re do ing info rma l c a se c o nfe re nc ing thro ug h a n e ma il list

Curre nt CE Re g io na l Ac c e ss Po ints

• We ste rn Ro c king ha m Co unty
• Ha ve b e e n pilo ting a “No Wro ng

Do o r” a ppro a c h

• Do ing info rma l c a se c o nfe re nc ing

thro ug h We ste rn Ro c king ha m L SDA

• L

imite d re so urc e s, b ut ne two rk inc lude s a lo t o f no n-HMI S a g e nc ie s

Curre nt CE Re g io na l Ac c e ss Po ints

• Ma nc he ste r Co C
• Ha s sing le CE

line , whic h ro ute s to diffe re nt a g e nc ie s fo r individua ls, fa milie s a nd yo uth

• Ac tive ly e ng a g e d in BF

Z initia tive

• I

s re c e iving HUD T A CE , in c o nc e rt with Bo SCo C

Curre nt CE Re g io na l Ac c e ss Po ints

• Be lkna p/ Me rrima c k Cha lle ng e s
• Re c e nt sta ff turno ve r, a nd c ha ng e
• One CAP a g e nc y c o ve ring 2 c o untie s
• Mo re rura l tha n urb a n
• Me rrima c k is pa rtic ipa ting in Dive rsio n

T ra c k pilo t pro g ra m thro ug h Built F

• r

Ze ro I nitia tive

Curre nt CE Re g io na l Ac c e ss Po ints

• No rth Co untry (T

ri-Co unty CAP)

• I

nfo rma l “No Wro ng Do o r” a ppro a c h

• No rth Co untry Cha lle ng e s
• One a g e nc y c o ve rs a ppro xima te ly 5000

sq ua re mile s o f rura l NH

Ne xt Ste ps

 Co ntinue to a da pt NH’ s PDT

to me e t the ne e ds o f the ho me le ss po pula tio n a nd se rvic e pro vide rs

 T

ra in “ho using na vig a to rs” to utilize the VI

• SPDAT

 BF

Z ho me te a m will te st the Pre ve ntio n/ RRH VI

• SPDAT

 BF

Z ho me te a m will te st a Ho using Ba rrie rs Asse ssme nt

Que stio ns?

Co nta c t BHHS

• We b site :

https:/ / www.dhhs.nh.g o v/ d c b c s/ b hhs/ inde x. htm

https:/ / www.fa c e b o o k.c o m/ NHBHHS/

• BHHS Bure a u Administra to r: Me lissa Ha tfie ld

 E

ma il: Me lissa .Ha tfie ld@ dhhs.nh.g o v

 Co C Pro g ra m Administra to r a nd Built fo r Ze ro

L e a d: K risti Sc ho tt, K ristia ne .Sc ho tt@ dhhs.nh.g o v