Hygiene & Safety Measures North America Resorts 2020.05 To - - PowerPoint PPT Presentation

Hygiene & Safety Measures

North America Resorts

2020.05

To Protect Everyone

Our G.Ms

Our G.Os, G.Es & Service providers

Club Med North America is deploying Extensive Hygiene & Safety Measures

Club Med Strengths

Elevated Safety Measures A Trained Team Spacious Outdoor Areas 70 Years of Expertise

Key Messages to reassure

A 70-year legacy and expertise in the hospitality industry. Bringing Happiness, Safety, Consistency, and the distinctive Club Med Spirit! Enhanced safety and hygiene protocols, certified by Cristal & Club Med’s International Scientific Committee, & following local regulations Safety protocols supported by on-going staff training and daily briefings. Doctor/nurse available 24/7 Spacious resorts, large outdoor areas, surrounded by nature, gardens and long stretches of

• beach. Low density resorts

allow for more exclusivity, more space

Low density Resorts

• Our Resorts, on average, cover more

than 50 acres (that’s about 38 football fields !), with low-rise architecture (less than 3 floors)

• Resorts are integrated in and respectful
• f the surrounding natural environment.
• Resorts will operate with capped

capacity of 65% to enable social distancing and space – creating a sense

• f privacy and freedom that high-rise

towers or cruises do not provide.

& open-air natural environment

Low density

Located at the tip of Punta Nizuc, 10 mins from Cancun International Airport, Club Med Cancun Yucatan is spread across 18 acres, with two story haciendas. 3 different beaches stretch over 1 mile of beachfront

Resorts in the most prime locations

Club Med Cancun :  1 mile of Beachfront, 3 beaches for 501 rooms Sample of a nearby resort :  0,1 mile of Beachfront for 617 rooms

Sandpiper Bay: 5 guests per acre at full capacity / 3 guests per acre at reduced capacity Turkoise: 10 guests per acre at Full Capacity / 7 guests per acre at reduced capacity Punta Cana: 18 guests per acre at Full Capacity / 12 guests per acre at reduced capacity

Imagine…

being with a group of 5 to 18 friends and spreading out across a football or soccer field… that’s how much space you have at full capacity!

Low density Resorts

spread across a spacious piece of paradise

Club Med Main Guidelines and Hygiene Measures

Staff wearing protective face coverings, while inside, preparing food,

• r cleaning

Staff wearing gloves in all food preparation and during cleaning protocols Hand sanitizer available throughout the resort Deep Cleaning reinforcement including sanitizing surfaces and equipment more frequently Social distancing with floor markings Limited number of guests and capacity

• Resort capacity

capped at 65% Temperature checks upon check-in and periodically during stay

Measures Approved by Club Med’s Scientific Committee An International Scientific Committee comprised of a specialized team of doctors and professors advises Club Med on health & hygiene protocols and validates the enhanced protocols, taking into account recommendations from worldwide health authorities and local regulations.

Doctor or Nurse Available 24/7

Club Med processes will be Certified by Cristal

Certification Program by International Safety Audit Agency - Cristal, including new POSICheck COVID-19 Prevention Certification Note that all protocols have been adapted to meet or exceed local regulations and are subject to modification as regulations change

1 Safety measures in place all along the Club Med experience

Measures taken for the protection of our teams

• Systematic temperature taking at the beginning of

each work shift.

• Our teams will wear a face protective mask when

inside spaces, preparing food and as required by local regulations.

• On-going training with daily/weekly briefings
• Mandatory training on Hygiene Protocols &

Emergency response plan

Airport Transfers

Making sure you travel safely

• Social distancing from the moment we pick up
• ur G.Ms at the airport.
• Vehicle capacities will be reduced to ensure the

necessary social distancing. Fewer clients in each transfer >> more privacy

• Hand Sanitizers available in all transfer
• Transport providers will sanitize vehicles after

each trip

• Temperature check for guests on arrival
• Plexiglass protection on all reception counters.
• Floor markings to ensure social distancing in front of

counters.

• Expanded Digital Services
• Easy check-in/check-out
• In-App services (Spa bookings & in-room requests)
• Electronic payment

Welcoming at the Front Desk

Making sure we welcome you safely

• Wearing of Protective Face masks in accordance with

local regulations.

• Reinforced cleaning and sanitation protocols and

increased frequency of sanitization of all common areas: bars, restaurants, lobby, restrooms, etc.

• Sanitizing with a dedicated product on all critical contact

points, including door handles, and railings Special measures for elevators :

• Disinfecting wipes and/or hand sanitizer in front of

elevators

• Sanitization every 45 min
• Signage to indicate the max. number of people per

elevator.

Common areas

Making sure you enjoy the Resort safely

• New enhanced process for linen cleaning - including

systematic washing above 75°C / 170°F

• A full sanitizing of all guestrooms after each departure.
• Masks and gloves worn by housekeeping and maintenance

teams prior to entering any guest rooms.

• Reinforced sanitization on major contact points :

Housekeeping in Guestrooms

Making sure you sleep safely

+ Railing, terrace furniture and glazing.

Restaurants & Bars

Making sure you sip & savor safely

• Limited capacity in all restaurants – allowing for

more distance in between tables.

• Increased opening hours to offer more dining

flexibility.

• Expanded outdoor dining areas to take advantage of

the large resort spaces, allowing for privacy and social distancing

• Adapted food offerings, focused on single plated

dishes and custom preparation. Allowing our culinary team to showcase their creativity and present beautiful dishes inspired by local culture and flavors!

Children’s Supervision*

Taking care of your little ones

• Children will be accompanied by one parent for

pick-up and drop-off.

• Temperature checks of each child. No access to

facilities if temperature exceeds 38°C / 100°F

• Reinforced hand washing : every hour
• Enhanced hygiene and cleaning of Children’s club

facilities and supplies

*Kids clubs opening subject to locals regulations

Sports

Making sure you can exercise safely

Pools

• Testing of pool water pH levels - twice daily
• Spacing of beach and pool lounge chairs at 2 meters / 6 feet
• Sanitization of floaties and equipment after each use

(armbands, boards)

*Pool opening subjects to local regulation

• Sports* offered at reopening:
• Land sports : Tennis, Golf, Cardio training area,

Fitness center

• Water sports : Kayaking, Paddle boarding, Water

Skiing, Sailing

• Outdoor Yoga and fitness classes
• Flying Trapeze

*Activities vary by resort

• Hygiene checklist adapted for each sport : cleaning

frequency, capacity and set-up.

• Collective sporting events will be temporarily suspended

to respect social distancing measures

*Collective Sport subjects to local regulations

• Sanitization of spa cabins between each client.
• Adapted treatment protocols, some services may be

limited due to local regulations

• Social distancing maintained during Spa journey.

Spa

Making sure you can relax safely

Boutique

Making sure you can shop safely

• Electronic payment system to reduce contact points
• Plexiglass protection installed at checkout counters.

Programming based on smaller scale events & leveraging Club Med’s prime outdoor spaces:

• Live concert or DJ set
• Acoustic music on the beach
• Acrobatic show over the pool
• Family movie night under stars

Entertainment / Ambiance

Making sure you can have fun safely

• Deep Cleaning and sanitizing protocols in all the areas related

to group’s working sessions, incentives and meetings.

• Systematic mask wearing for the M&E team and

Housekeeping / F&B teams working in these spaces.

• Measures are taken to ensure physical distancing such as

adaptation of seminar room’s layout

• Measures are taken to avoid spread of contamination such as:
• individual work kits for participants
• adaptation of breaks and meals to individual portions

Meetings & Events

Making sure you can work safely

2 Club Med Sandpiper Bay Re-opening, June 12th 2020

Club Med Sandpiper Bay

Easy to get to:

 Located in the heart of Florida, near West Palm Beach  90 mins from both Orlando and Miami  Close to home, no passport needed

Perfect for families:

 Children’s clubs for all ages, starting at 4 Months  Unlimited activities for kids to enjoy – all included!  Club Med Amazing Family moments

Total adult freedom & relaxation:

 Adults- exclusive infinity pool  Unlimited gourmet cuisine and open bar  Extensive list of outdoor Sports : tennis, golf, yoga, fitness, beach- volleyball, water sports, flying trapeze etc…  Club Med Spa (at extra cost)

Florida’s Best All-inclusive Resort

1 2 3

F&B

• Marketplace Restaurant & Soleil terrace with extended hours
• Slice Bar terrace, Riverside Terrace bar & Zen pool infinity bar

SPORTS

• Golf : access to the driving range + lessons
• Tennis : access to the courts + lessons
• Water sports : sailing, kayaking & paddle board, Waterski ‘a la carte’
• Trapeze : activity available in small groups
• Free access to Collective Sports Courts (soccer, beach volleyball & basketball)
• Pools open
• Yoga, Cardio Classes & Fitness Center >> outdoor classes

ENTERTAINMENT / WELLNESS

• Resort program with multiple events respecting social distancing
• Shows & Concerts will take place outdoor
• Spa will be open with an adapted spa menu

CHILDCARE

• Kids Clubs Opened – focus on outdoor activities
• A selection of Amazing Family activities

Club Med Sandpiper

Reopening June 12th with full deployment of “Safe Together” protocols

• Riverside specialty restaurant temporarily closed
• Collective sports events & tournaments suspended
• Excursions temporarily suspended

Disclaimer – COVID-19 Measures

The information contained herein is based upon recommendations currently available from various government agencies, advisors and other consultants. It is subject to change and modification at any time. Protocols may vary slightly in each resort due to local regulations and guidelines and will be updated as we learn

• more. As always, we recommend that all guests consult their
• wn medical advisors and review governmental travel and health

sites in order to take decisions about any personal precautions each guest may wish to take.

Thank you

2020.05