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10/9/2019 1 How to Participate Today Audio Modes Listen using Mic & Speakers Or, select Use Telephone and dial the conference (please remember long distance phone charges apply). Submit your questions using
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The Water Leadership Institute is a program aimed at educating, training, and providing opportunities that enable developing and emerging leaders to build strong lasting relationships within the water industry.
Join the legacy - Registration for 2020 opens this November
WLI19
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Part 1 - Break the Illusion and go for Inclusion Part 2 - Pass the Buck(ets): Intergenerational Knowledge Transfer Part 3 - Not all Leaders Wear Capes
Part 1 - Break t he Illusion and go for Inclusion: #FlushTheBias Part 2 - Pass t he Buck(et s): Int ergenerat ional Knowledge Transfer: #FlushTheGap Part 3 - Not all Leaders Wear Capes: #LeadersNoCapes
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Unconscious bias in the workplace - developing awareness and steps to increase inclusion
Break the Illusion and Go for Inclusion
Ellen Stitt
Aleah Henry
Process Engineer Cole Engineering Group
Abbye Neel
Water Conservation Specialist Fort Collins Utilities
Melissa Darr
Staff Water Engineer Arcadis
Andre Garces
Conveyance Team Leader PLUMMER Associates
Mike Anderson
Wastewater Superintendent City of Coeur d’Alene MODERATOR BIAS BUSTER SPEAKER 1 SPEAKER 2 SPEAKER 3
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A father and son are out driving. Their car crashes, killing the father. An ambulance takes the badly injured son to the local hospital. In the operating room, the surgeon looks at the patient and says “I cannot operate on this
How is this possible?
HIS MOM IS THE SURGEON
Encompasses the whole human experience
The effort to embrace differences and make each individual feel welcomed and respected
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conclusions made against one person or group compared to another
made deliberately
# Occupation
1 Secretaries & Admin Assistants 2 Receptionists & Information Clerks 3 Billing and Posting Clerks 4 Bookkeeping, Accounting & Auditing Clerks 5 HR Specialists 6 Plumbers, Pipefitters, Steamfitters 7 Heating, AC & refrigeration Mechanics and Installers 8 Pipelayers 9 Crane & Tower Operators 10 Mobile Heavy Equipment Mechanics
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# Occupation
1
Masons & Concrete Workers
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Painters, Maintenance
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Truck and Tractor Operators
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Construction Laborers
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Landscaping & Groundskeeping
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Trades (Pipelayers, plumbers, pipefitters, electricians, etc.)
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Civil Engineers
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Sales & Manufacturing
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Hydrologists
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Environmental Scientists & Specialists
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Construction Managers
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Chief Executives
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Lawyers
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Cost Estimators
uncomfortable talking to a disabled person In water utilities,
men’s wages are higher than women’s
employers admit to making decisions based
67%
LGBTQ+ job seekers are less likely to get an interview
5% 80% 27%
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_____ More
likely to have returns above water industry standard
_____
the cash flow per employee Companies that ranked in the top quartile for gender diversity on executive teams rank _____ higher in value creation
____ more
likely to be innovation leaders
35% 27% 1.7x 2.3x
PROBLEM SOLVING
EMPLOYEE TURNOVER
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The words of my boss from earlier that morning were still ringing in my ears when I found myself slamming the brakes of my car to avoid a nasty collision. An incompetent driver was cutting across two lanes at a roundabout just in front of me. Still perspiring somewhat, I carried
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Step 1
Promote Self Awareness
Step 2
Review Internal Conversations
Step 4
Be Flexible and Inviting
Step 5
Change your Lens
Step 3
Challenge your Bias
https://implicit.harvard.edu/implicit/takeatest.html
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Tests for Bias Identification:
Teaching Tolerance
New York Times Sequence Puzzle
solving.html
Harvard Implicit Bias Test
Statistics:
infographic-included
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Who is the teacher?
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Morgan Brown Water Environment Federation, VA Amy Eberhardt Arcadis, OH Ryan Lacharity Region of Waterloo, Ontario Aaron Rivard Genesee County Drain Commissioner Water & Waste Services, MI Kristi Steiner Clean Water Services, OR Chris Waul Milwaukee Metropolitan Sewerage District, WI
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Source: Renewing the Water Workforce: Improving Water Infrastructure and Creating a Pipeline to Opportunity – Joseph Kane and Addie Tomer June 2018
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Communication Training Succession Planning Aaron J. Rivard (presenting) Morgan Brown
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182 workers throughout the water and wastewater sector
18.7%
33.5%
Communication Preferred for Everyday Business
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The Media Richness Theory(MRT), describes and evaluates the tools and their effectiveness during the communication process. It is a measurement on how well the message is received between the sender and receiver during communication, within a certain time frame.
Effectiveness of Communication LESS MORE
Face to Face Video Conferencing Telephone / 2-Way Radio Written/Address Docs Unaddressed Docs/Bulk
LEANER MEDIUMS RICHER MEDIUMS
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a phone call
to face is better
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Kristi Steiner (presenting) Ryan Lacharity
each generation is motivated with a focus on generational and topic-specific training styles
staff to transfer knowledge to younger staff
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One Size Does NOT Fit All
BABY BOOMERS (1946-1964) Want ownership, receive recognition and feel valued GENERATION X (1965-1979) prefer diversity, fun, self-reliance and non-traditional methods MILLENIALS (1980-2000) Tenacious, savvy and technological adept, believe they can handle anything that comes their way
Consider the medium and context
The motivators are not set in stone and it's important to focus on similarities over differences across generations as well as job roles
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To engage staff and ensure successful training
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reinforces concepts
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Amy Eberhardt (presenting) Chris Waul
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Maintains institutional knowledge Contributes toward employee development Delivers consistency within the organization Identifies potential skills/staffing gaps Enables faster decision-making in times of need
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Employee: Has an obligation to communicate their interest Human Resources: Partnership ensures all aspects
covered Senior Leadership: To aid in the identification of top talent and training Supervisor: To contribute to career planning, mentoring, and training
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Leading Without the Title
#LeadersNoCapes
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Ari Wilfley Daniel Scott Padma Paan Pooja Sinha Rishab Mahajan Shea Dunifon
#LeadersNoCapes
Reclamation District of Greater Chicago
#LeadersNoCapes
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WHAT DOES IT MEAN TO BE A LEADER HOW TO LEAD WITHOUT LEADERSHIP TITLE EXAMPLE OF LEADERS WITHOUT TITLE #LeadersNoCapes
@LeadersNoCapes #LeadersNoCapes
#LeadersNoCapes
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10/9/2019 34 Theme 1: What Does It Mean to Be a Leader Rishab Mahajan
#LeadersNoCapes
Chief Executive Officer President Chairman Manager Director Chief
LIST GOES ON..... The person who leads or commands a group, organization, or country
#LeadersNoCapes
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emerge
have t o remind people you are, you aren’t .” - Margaret Thatcher, Former British Prime Minister
#LeadersNoCapes
Autocratic Coaching Democratic Visionary Affiliative Pace-Setting
Image Courtesy : https://www.liveandlearnconsultancy.co.uk/different-leadership-styles/
#LeadersNoCapes
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Warren Bennis, Founding Chairman Leadership Institute
#LeadersNoCapes
followers
Be the leader that you would want to follow
key for the success of a leader
“Leaders don’t creat e more followers, t hey creat e more leaders” – Tom Peters
#LeadersNoCapes
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#LeadersNoCapes
Theme 2: How to Lead Without a Title Padma Paan
#LeadersNoCapes
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#LeadersNoCapes
Image Courtesy : https://www.gettyimages.com
#LeadersNoCapes
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Attitude and Influence Initiate and take action Learn, learn and learn Be appreciative Empower others and reverse- mentor supervisors
#LeadersNoCapes
Invest in relational chemistry. Be prepared. Know when to push and when to back off. Be better tomorrow than you are today.
#LeadersNoCapes
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By Robin Sharma INNOVATION MASTERY AUTHENTICITY GUTS ETHICS
#LeadersNoCapes
#LeadersNoCapes
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10/9/2019 41 Theme 3: Examples of Leaders Without Titles Shea Dunifon
#LeadersNoCapes
Has great attitude Safety champion Models excellence in tasks
#LeadersNoCapes
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Has vision Seeks innovation Takes daily action
#LeadersNoCapes
Volunteerism Public loyalty to leader Goes the ‘extra mile’
#LeadersNoCapes
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#LeadersNoCapes
#LeadersNoCapes
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#LeadersNoCapes
Leadership Qualities
#LeadersNoCapes
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Here is your assignment: #LeadersNoCapes
Sources
Burton Nanus and Warren G. Bennis
Maxwell Company
Lead Blog by Dave Anderson
by William Arruda
Tim Elmore #LeadersNoCapes
We would also like to thank our guest speakers:
We would also like to thank our guest speakers:
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What We Know Now
#LeadersNoCapes Ari Wilfley Awilfley@calwater.com Daniel Scott Dscott@city.boone.ia.us Padma Paan Padma.paan@amwater.com Pooja Sinha Pooja.Sinha@stantec.com Rishab Mahajan RMahajan@geosyntec.com Shea Dunifon Sdunifon@pinellascounty.org #LeadersNoCapes
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