How human centred technology disrupted one energy market, then went - - PowerPoint PPT Presentation
How human centred technology disrupted one energy market, then went global. Mark Soper - Chief Customer Offjcer, Flux Federation Context Designed and built by engineers, bastardised by economists and muddled by marketers, the power industry
Mark Soper - Chief Customer Offjcer, Flux Federation
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FLUX FEDERATION | ASIAN UTILITY WEEK 2019
Context
“Designed and built by engineers, bastardised by economists and muddled by marketers, the power industry continues to deliver one of the most successful consumer confusion programmes of all time.”
2
OF DIGITAL TRANSFORMATION
CONDUCTIVE PAINT VIRTUAL REALITY TOU HOMES HUBS EVS SOLAR DISTRIBUTED GENERATION PEER TO PEER VEHICLE TO GRID AUGMENTED REALITY BATTERY STORAGE BLOCK CHAIN ARTIFICIAL INTELLIGENCE DEMAND DESEGREGATION SMART APPLIANCES DEMAND RESPONSE
It’s impossible to pick true winners or disruptors. A lot of frogs will be kissed.
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FLUX FEDERATION | ASIAN UTILITY WEEK 2019
Flux is built specifically for competitive retail energy markets - and delivers unprecedented levels of customer satisfaction.
Our purpose is to create Engaged Energy Customers Mobile customers login:
Engagement Control Love
Global insights from the three most competitive retail markets in the world (NZ, AU and UK)
Always Customer Centric. Evidence based and data driven.
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FLUX FEDERATION | ASIAN UTILITY WEEK 2019
At Flux we are ruthless in
features and innovation.
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FLUX FEDERATION | ASIAN UTILITY WEEK 2019
chase unicorns.
platform to respond to dynamic market forces
trust - to truly drive uptake.
markets.
The Flux Advantage