Hillsborough Castle & Gardens Ltd
Agenda Accessibility Challenges Accessibility Delivery What’s next? Questions
£20 million investment Lower Visitor Facilities Car park Walled Garden Clore Learning Centre Upper Visitor Facilities
Re-presentation of the House Major re-presentation of the State Rooms. Worked with a host of specialist crafts people to create the new interiors
We exist to stir every spirit in order to inspire and provoke change Everyone's in Style and panache History with a twist Surprisingly personal Everyone feels the Everything is lifted Stories surprise and palaces are for them People are welcomed beyond the ordinary are made relevant to as guests with today individual needs Everyone's in - Everyone feels the palaces are for them - accessible, free from barriers - respectful, embracing who people are and what they bring - participative, where people can make their own meanings
Challenges in delivering – what we thought we needed versus what we actually need – the topography of the site – delivering within the regulations – understanding our guests profiles and needs
Accessibility delivery: - Pre-arrival information - Parking and drop off
– Facilities access – Wheelchair facilities
– Access Guides – Step – free routes – Mobility transport
– House tours for all – Customer service and staff awareness
What’s next? - Additional tools – fidget bags, dark tents – Complete our Autism Impact Award – Look to deliver further key staff training - Invite further feedback to optimise - Improve our mobility offer - Audio tours - Improving our step free route access - Accessibility lift improvement
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