Hillsborough Castle & Gardens Ltd Agenda Accessibility - - PowerPoint PPT Presentation

Hillsborough Castle & Gardens Ltd

Agenda Accessibility Challenges Accessibility Delivery What’s next? Questions

£20 million investment

Car park Upper Visitor Facilities Lower Visitor Facilities Walled Garden Clore Learning Centre

Re-presentation of the House

Major re-presentation of the State Rooms. Worked with a host of specialist crafts people to create the new interiors

We exist to

stir every spirit

in order to inspire and provoke change

Everyone's in Everyone feels the palaces are for them Style and panache Everything is lifted beyond the ordinary History with a twist Stories surprise and are made relevant to today Surprisingly personal

People are welcomed as guests with individual needs

Everyone's in - Everyone feels the palaces are for them

• accessible, free from barriers
• respectful, embracing who people

are and what they bring

• participative, where people can

make their own meanings

Challenges in delivering

– what we thought we needed versus what we actually need – the topography of the site – delivering within the regulations – understanding our guests profiles and needs

Accessibility delivery:

• Pre-arrival information
• Parking and drop off

– Facilities access – Wheelchair facilities

– Access Guides – Step – free routes – Mobility transport

– House tours for all – Customer service and staff awareness

What’s next?

• Additional tools – fidget bags, dark tents

– Complete our Autism Impact Award – Look to deliver further key staff training

• Invite further feedback to optimise
• Improve our mobility offer
• Audio tours
• Improving our step free route access
• Accessibility lift improvement