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Hillsborough Castle & Gardens Ltd Agenda Accessibility - PowerPoint PPT Presentation

Hillsborough Castle & Gardens Ltd Agenda Accessibility Challenges Accessibility Delivery Whats next? Questions 20 million investment Lower Visitor Facilities Car park Walled Garden Clore Learning Centre Upper Visitor Facilities


  1. Hillsborough Castle & Gardens Ltd

  2. Agenda Accessibility Challenges Accessibility Delivery What’s next? Questions

  3. £20 million investment Lower Visitor Facilities Car park Walled Garden Clore Learning Centre Upper Visitor Facilities

  4. Re-presentation of the House Major re-presentation of the State Rooms. Worked with a host of specialist crafts people to create the new interiors

  5. We exist to stir every spirit in order to inspire and provoke change Everyone's in Style and panache History with a twist Surprisingly personal Everyone feels the Everything is lifted Stories surprise and palaces are for them People are welcomed beyond the ordinary are made relevant to as guests with today individual needs Everyone's in - Everyone feels the palaces are for them - accessible, free from barriers - respectful, embracing who people are and what they bring - participative, where people can make their own meanings

  6. Challenges in delivering – what we thought we needed versus what we actually need – the topography of the site – delivering within the regulations – understanding our guests profiles and needs

  7. Accessibility delivery: - Pre-arrival information - Parking and drop off

  8. – Facilities access – Wheelchair facilities

  9. – Access Guides – Step – free routes – Mobility transport

  10. – House tours for all – Customer service and staff awareness

  11. What’s next? - Additional tools – fidget bags, dark tents – Complete our Autism Impact Award – Look to deliver further key staff training - Invite further feedback to optimise - Improve our mobility offer - Audio tours - Improving our step free route access - Accessibility lift improvement

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