Health Network Using online mental health services to support young - - PowerPoint PPT Presentation

Wellbeing and Mental Health Network

Using online mental health services to support young people #goodyouthworkworks

Italia Jensen – Youth Participation Manager italia.jensen@themix.org.uk

CONTINUED OVERLEAF…

During our time today…

• 1. Introduce The Mix; why we exist, what we do and how we

do it.

• 2. How The Mix could support you in your work.
• 3. Questions
• 4. First – Quiz.

Why do we exist?

There has been unprecedented change in world of young people since 2012 with austerity and the rise of technology

• There 12 million YP in UK aged 11-25.
• 1 in 10 feel don’t know anyone who really cares about them (Prince Trust 2017)
• Youth unemployment is three times higher than other age groups (ONS Labour

Market Stats Oct 2015)

• £600m pa withdrawn from youth services (NYA Cuts Watch 2017)
• 1 in 4 suffer from anxiety and depression (NHS Digital 2018)
• UK has the highest rate of self-harm in Europe with 400 in 100,000 affected

(Univ of Leeds, MHF)

• 590 suicides among under 25s in 2017 (ONS 2018)

OUR PURPOSE The Mix helps young people to challenge the things that stop them thriving in their lives.

We are The Mix

The Mix listens, answers questions and makes connections for under 25s. We provide free, anonymous help on everything in the young person’s life with a particular focus on supporting mental health.

Our values & mission

• We are empowering

We support young people to speak out, to take part and to take control of their lives.

• We are non-judgemental

We do not criticise and we do not blame.

• We are inclusive

We welcome all young people whatever their background or circumstances.

• We are connectors

We use technology to bring young people together and connect them to peers & experts.

• We are brave

We talk about everything to reflect the real lives of young people.

OUR VISION To create a world in which the ups and downs of being young are accepted and celebrated OUR MISSION To be the first place any young person turns for help or information they need to thrive

What we do

The Mix works through the digital, social and mobile channels used by young people

Expert information - Over 2,000 articles and videos

developed with young people and experts

Group chat - A nightly moderated live chat groups

where young people receive support from their peers.

Peer community –An online moderated peer

community designed to help young people to work through issues and support resilience. Crisis messenger – 24 hour support for crisis and wellbeing via text. Helpline – A Freephone telephone & web chat helpline open from 4pm to 11pm offering listening support and onward access to specialist services. Telephone counselling service – A free telephone counselling service offering eight sessions to support psychological wellbeing of young people Training and volunteering – accredited training and digital social action opportunities

Services offered by The Mix

Our cost per intervention is just 50p

Social media & UGC Expert online content Live chat Moderated discussion boards Multichannel helpline Phone & chat counselling Social Digital Mobile

Online information 2,895,000 Crisis, listening & signposting 34,000 121 support 1500 Social subscribers 92,000

We reach 3 million young people every year

Social impressions 7,000,000

0% 20% 40% 60% 80% 100% Mental Health Work & Study Sex & Relationships Body Issues Drink & Drugs Housing Travel & Lifestyle Crime and safety

% of live chats where issue mentioned

Finding Accommodati

• n, 16%

Mental Health and Wellbeing, 13% Feelings and Emotions, 13% Suicidal Ideation, 11% Homelessnes s, 8% Relationships , 8% Money, 8% Depression, 7% Self-Harm, 6% Pregnancy, 5% Suicidal Intent, 5%

Demographics – Channel performance

Discussion boards On the helpline- main issue of calls (Jan16-Jun16)

16% 5% 5% 7% 18% 22% 27%

Other sub forums Work and volunteering Student Home, law and money Drink and drugs Sex and relationships Health and wellbeing… 0% 20% 40% Mental health, 31% Sex & relationships, 13% Work & study, 9% Money, 8% Violence & safety, 7% Your body, 6% Skills & volunteering, 5% Drink & drugs, 6% Housing, 5% Bullying, 4% Travel, 3% Tech & social media, 3%

Content accessed

• n The Mix

CONTINUED OVERLEAF…

Top

• p Ten

en Ar Artic ticles les Top

• p Ten

en Video ideos

1. Age of consent – 48,162 page views 2. Jobseeker’s Allowance – 44,036 page views 3. Foreskin Problems – 34,429 page views 4. Coping with comedowns – 33,120 page views 5. White spots on my penis – 29,693 page views 6. MDMA – 28,881 page views 7. How can I find a job? – 25,591 page views 8. I can’t survive on statutory sick pay – 25,109 page views 9. If caught with drugs – 23,210 page views 10. Coke comedown symptoms – 22,771 page views. 1. Bondage for beginners – 645,063 views 2. How to give a hand job – 561,092 views 3. Showing him my scars – 490,357 views 4. Self-harm: going to A&E – 319,941 5. Learning to drive: car essentials – 218,063 views 6. Job interview body language – 163,736 views 7. Embarrassing sex accidents – 141,095 views 8. Porn vs reality – 122,996 views 9. Self-harm: interview with a doctor – 104,159 views 10. University and college survival guide: freshers’ week – 86,546 views

Who we work with

Local Face to Face Virtual CAHMS National

Our place in the youth sector

Schools GPs

The Youth Year

Festivals Holidays – home & away Waiting for results (worry) Exam results, appeals & retakes FE/HE (uni) preparation Friendship Day (‘ooohh friends’) 7th International Youth Day Student loans Back to School Home sick / Hate course) Fresher's week & making friends Suicide prevention day (10th) Self- improvement month Sexual health week (12th -18th) Halloween

Xmas build up / holiday volunteering & jobs

Off to work (no longer at school) Coming out Day (11th) Fireworks (wink wink) night Alcohol Awareness Week (14-20h)

16 days of action against Domestic violence day (25th)

Christmas.. duh Aids Day (1st) (STIs) Advent Dry January Mental health spike on The Mix Quitting (smoking) Frugal /reduce spending (post Xmas)

New year resolutions

Young carer’s day (28th) Valentines Day (relatio

Student finance & volunteer weeks (22nd)

Financial Aid awareness month Time to talk (first Thursday) LGBT history Month

Relationship advice– breakups (Val Day)

Safer Internet Day 9th Easter (date changes) Self Harm Awareness Day (1st) Mother’s Day

• St. Pats Day.

Drinking (alcohol & safe sex) (17th)

• Int. Woman's

Day (8th) Student housing deposit repayments ISAs restarting (Saving)

Depression awareness week

World Health Day (7th) Social media month Exam revision Exam stress International masturbation month

Against homo/ transphobia day (17)

Carer’s Week (6th) Volunteer’s week Body image (summer pressure) Gay Pride month Father’s Day

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

Football season kick off

OTHER/ NOTES:

• Bank Holidays – More difficult to access youth services on the ground (GUM clinics, Pharmacy – for Pills etc)
• YM = Young men target / YF = Young female focus / YP = young People

Bullying prevention World mental health day (10th) Stress awareness day (2nd Nov) Day of Democracy (YP focus -15th) Men’s Health Awareness month Festive conflict (families & partners) Festive spending Festive Excess Dieting/ Diet fads School finishes Spring half term Easter Holidays Summer Holidays Summer half term Winter Holidays Autumn half term Mental health week (16th) Black History Month Anti-bullying week (18th) Self care week (18th)

Sexual health & abuse awareness week 1st -7th) Eating Disorders Awareness week

22nd No Smoking Day (9th) Apprenticeship week (14th) London Marathon (24th)

Men’s health week (tbc) Blue Monday is bollocks

Relationship, sexuality & sex

Mental Health Housing Your Body Academic Holidays Drink & Drugs Work & Study Money Multiple & Other

What are the benefits to young people?

Young people act on their issues

Outreach through a single, trusted brand A clear support journey for young people Informing choices on any subject 121 listening & counselling

Early intervention Signposting Holistic information Crisis support

Support from peers

Shared experience

Choice Impact Reach

Our Impact

Positive change

• 84% said they would make a positive change as a result of visiting our digital services.
• 75% contacted the services recommended by our helpline.

Reach

• Unique users of our digital services grew by 33% over the last 12 months.
• There has been a 47% rise in those seeking help with mental health issues.

Recommendation

• 94% of young people said they would visit our digital services again.
• 96% said they would refer a friend to The Mix.

We have 4 million unique users worldwide: 3 million were young people under 25 in the UK.

CONTINUED OVERLEAF…

What young people say about The Mix?

“I started using The Mix chat to seek mental health support, as I feel unable to confide in those around

• me. I like the idea of being with others who understand my mental health. Chat makes me feel like I’m not

alone.” Chat User “I love the supportive environment and talking to people who understand and getting great advice which I try to implement.” Board User “Great to talk to someone quickly and easily over the web chat. Sometimes it can be scary to make a phone call and upsetting, this really helped.” Helpline User “I have been experiencing severe anxiety symptoms for a very long time and was recently diagnosed with GAD, the video in particular has helped me gain greater insight in handling negative feelings, doubts and personal insecurities in my otherwise incredible relationship.” Website User

CONTINUED OVERLEAF…

What we can offer

1. Materials to offer The Mix within your services, 2. Wrap around support – we’re open when you might not be. 3. Review and / or co-production of services, 4. Delivering digital mental health support online. Download our best practice report and / or join our lunchtime webinar. 5. Delivery of counselling for young people. 6. Professionals training – understanding and engaging with youth mental health.

Any questions?

www.themix.org.uk Italia Jensen – Youth Participation Manager

Break

Kooth - Online counselling and well-being support service for children and young people

Denise Brown– Service Integration & Participation Worker dbrown@xenzone.com 07983556071

About XenZone

• Based in Manchester & London
• Founded in 2001 to help break down the stigma attached to mental health services
• Works across the country in 100+ different local authorities– provides mainly online

service (Kooth), but also blended services (face-to-face AND online).

• Kooth is our flagship service
• Has won awards for delivery

– Works best as fully integrated service – Provides gateway to other services (inc. f2f counselling) – Attracts ‘hard to reach’ and ‘under the radar’ YP – Supports over 65,000 young people each year through its variety of support tools

Online counselling & well-being support

• Young people can sign up themselves – no referral needed
• Text based – live or asynchronous messaging
• Offers a range of therapeutic tools and activities
• Open 365 days a year: Out of Hours Service
• 12-10pm weekdays, 6-10pm weekends

www.kooth.com

Time to talk about mental health

Where do I go for help?

 Kooth.com is a

website you can use to get advice, support and guidance from qualified counsellors via a live chat service,

• r from young people

your own age via moderated forums, for any problem, no matter how big or small.

What can Kooth.com help with?

Just having a bad day…..

Stress Relationships Friendship problems Family issues Loneliness Issues around eating Body image Anxiety Depression Bullying Self harm Social media Anything

How do I access Kooth?

 Kooth.com is available on any internet enabled device  Click

How am I really?

How do I speak to a counsellor?

 Click ‘Chat now’ to have an

anonymous, text based conversation with a counsellor

 Chat is open:

 12noon – 10pm Mon – Fri  6pm – 10pm Sat & sun  365 days a year

Email the Team

 To all the team or a specific counsellor

What else can I do on the website

 Post a message in our

moderated forums

 Connect with young

people who are feeling the same as you

 Receive messages of

advice & support

 We check all messages

before they go live so we can guarantee you will get a helpful and positive response

Forums & Message boards

Live forums

Mon, Wed and Fri from 7.30-9:00pm

Every live forum has a different theme You can participate in as many forums as

you want

All forums are hosted and moderated in

the moment by our Kooth staff

Read articles & share your story

• We have loads of articles on

hundreds of different topics

• Find answers, gain

information & learn strategies to help you cope

• Write your own article &

upload it to the site

www.Kooth.com

➢ Everything is moderated and confidential ➢ No personal details or real names ➢ All the counsellors are trained, qualified and are

used to working with young people

➢ If you needed, we would talk to you about face-to-

face services as well as talking to us online

Don’t bottle things up – Talk!

Sign up today at Kooth.com

CBT and self help resources

CoGS

Building more evidence bases – symptom, impact, feedback, goal and global tracking

Case notes

Signposting

Kooth is safe

• Everything is moderated and confidential
• No personal details or real names
• All the counsellors are trained, qualified and are used to working with young people
• If you needed, we would talk to you about face-to-face services as well as talking to us online

Denise Brown Service Integration & Participation Worker dbrown@xenzone.com 07983556071

Scenarios and Discussion

Laura Fisher, Learning and Data Officer

Policy Update

Samuel Howell, Policy Officer

Policy Advisory Group

• Putting members at the heart of the policy and media

work that we do to best represent you and the youth sector in London.

• The expertise of our membership of 450+ youth
• rganisations across London is our biggest strength in

making a case for strong and sustainable support for young people.

• Email list (with no automatic commitment):
• Choose areas of interest
• Choose activities you want to be involved in (eg, media, policy

consultations)

• Sign up here: https://londonyouth.org/join-policy-

advisory-group/

House of Commons Women & Equalities Committee - Mental Health of Men and Boys Inquiry

• Monday 18th March
• Thanks to St Michael & All Angels Steel Orchestra, Young Ealing Foundation,

and Khulisa

• Read our full response here: https://londonyouth.org/our-response-parliaments-

mental-health-of-men-and-boys-inquiry/

• Key messages:
• Our members have serious concerns about the mental health and wellbeing support available to young

people in London, particularly through Child and Adolescent Mental Health Services (CAMHS).

• Youth work is an effective way of broadening access to mental health support. Despite the

Government’s welcome increased focus on young people’s mental health, youth and community

• rganisations have not seen the same support as education-based mental health support.
• Programmes that young people enjoy, such as sports or cultural opportunities, are an incredibly

effective means of outreach for and delivery of mental health support.

• The mental health of young men and boys in London is adversely affected by the cost of living, concern

about safety and violence, and access to youth and mental health services.

Our consultation responses

• Commons Housing, Communities and Local Government

Committee - Local Government Finance and the 2019 Spending Review Inquiry

• Closes Wednesday 17 April
• Comments by Friday 12 April
• Home Office - Serious Violence: New Legal Duty to

Support Multi-agency Action

• Closes Tuesday 28 May
• Comments by Friday 17 May

Upcoming consultations

Updates

• Spring Statement 2019
• We welcomed a commitment of £100 million to tackle youth violence, but

were disappointed to not see the resources to put the youth sector on a sustainable footing or to tackle the root causes of violence in London.

• Read our statement here: https://londonyouth.org/our-response-spring-

statement-2019/

• Spending Review 2019
• Calling for a significant reinvestment in open access youth work

APPG on Social Media and Young People’s Mental Health and Wellbeing - #NewFilters

• Findings:
• Almost two thirds of young people reported social media to be a good source of health information
• Four in five of the UK public believe tighter regulation is needed to address the impact of social media
• n the health and wellbeing of young people
• Children who spend more than three hours a day using social media are twice as likely to display

symptoms of mental ill health

• Recommendations:
• Establish a duty of care on all social media companies with registered UK users aged 24 and under in

the form of a statutory code of conduct, with Ofcom to act as regulator

• Create a Social Media Health Alliance, funded by a 0.5% levy on the profits of social media companies,

to fund research, educational initiatives and establish clearer guidance for the public

• Review whether the “addictive” nature of social media is sufficient for official disease classification
• Urgently commission robust, longitudinal research, into understanding the extent to which the impact of

social media on young people’s mental health and wellbeing is one of cause or correlation

Updates

• The UK Chief Medical Officers have published a

review of screen-based activities and young people’s wellbeing and mental health

• The Department for Education (DfE):
• Is launching a trial of mental health and wellbeing in 370

schools with the Department of Health & Social Care

• Have added mental wellbeing to the national curriculum

Updates

• NHS England have released the NHS Long Term Plan
• Confirms an additional £2.3 billion per year by 2023/24 to be

invested in mental health

• Greater focus on new community services and expanded

services within schools and colleges, meaning that an additional 345,000 children and young people aged 0-25 will be able to access support

• The Government have been criticised about their plans to

improve young people’s mental health

• NSPCC have published the annual review of Childline.
• Top three concerns were mental and emotional health, family

relationships, and suicidal thoughts and feelings.

Updates

Keep in touch

@LondonYouth @London_Youth /LondonYouth London Youth Londonyouth.org/newsletter #ChampionLondonYouth Samuel Howell, Policy Officer samuel.howell@londonyouth.org 07736 619591

Network agenda

Network Date Contact Youth Involvement Network Thu 4 April kadisha.james-fergus@londonyouth.org Wellbeing & Mental Health Network Fri 5 April marco.alidoro@londonyouth.org Regional Impact Network Thu 25 April laura.blazey@londonyouth.org Employability Network Fri 10 May nicole.bristol-robinson@londonyouth.org Tackling Youth Violence Network Fri 17 May nicole.bristol-robinson@londonyouth.org Inclusion Network Tue 21 May marco.alidoro@londonyouth.org London Leaders Network TBC sarah.pearce@londonyouth.org

Thank you for coming!

Next meeting is on the 11th June marco.alidoro@londonyouth.org