Welcome to Hackenthorpe Medical Centre Helpful patient information
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Self Check In Machine Did you know you did not need to queue at Reception to register your arrival today? Our easy to use self check in machine enables you to check yourself in. All you need to do is:- • Touch ‘PRESS HERE TO BEGIN’ on screen • Touch the month of your birth ie ‘JAN’ • Touch Date Born ie ‘22’ • Touch first letter of surname ie ‘M’ Register to book your appointments online
Hackenthorpe Medical Centre - Newsletter - Autumn 2017 Welcome to the first Hackenthorpe Medical Centre Newsletter . These will be issued quarterly with a view to keeping you upto date with changes/progress at the Practice. New Starters Are you a Carer or do you have a Flu Season 2017 Carer? The Practice would like to welcome Karen As winter is approaching we are encouraging eligible Goddard to the Team. Karen is an experienced If so, please could our Receptionist know patients to have their flu jab. To be eligible you Practice Nurse with many years experience. I your name and details so we can add you must meet one or more of the following:- am sure you would like to join us in welcoming to our Career’s Register. Aged over 65 • her to the Team. Pregnant • This will enable us to offer any support Child or Adult with a long term condition (ie Nurse Practitioner • available or if needed. heart or respiratory disease Child or Adult with weakened immune system • Just a reminder that we have an Practice Opening Times:- Carer • experienced Nurse Practitioner Monday 08.30 – 18.00 • Children born between 1 st September 2013 – 31 st • (Rebecca Page) who can help with the Tuesday 08.30 – 20.00 • August 2015. following conditions:- Wednesday 08.30 – 18.00 • • Rash Thursday 08.30 – 18.00 • BOOK YOUR APPOINTMENT NOW! • Chest infections Friday 08.30 – 18.00 • • Hay fever • Joint Pain Woodhouse Satellite Hub • Stomach ache • Period/menopause problems Evening and Weekend appointments are available with a GP or Practice Nurse at Woodhouse Satellite Clinic for • Moles patients registered with practices in the South East of Sheffield. Following a triage telephone call with our Duty • Lumps/swellings Doctor, we can book people in for same day out of hours appointments. Please note:- If you are attending • Vomiting and diarrhoea Woodhouse Satellite for a change of dressing you will need to take your dressing with you. There are also • Headache Physiotherapy initial assessment appointments available. • Water infection • Ear, nose and throat problems Care Navigation Electronic Prescriptions Please inform our Receptionist if you Many people already find navigating the Health Service difficult with have any of the above and they will Did you know you can now patients finding it difficult to access the services they need. There are book you an appointment. have your prescription sent also many voluntary and direct access services that are not well known. electronically to a Pharmacy We are, therefore, training our Receptionists to signpost you to the right We operate the NHS Zero Tolerance of your choice, saving you services first time. Please do not be offended if they ask what the Policy to safeguard staff and patients time in collecting from the problem is when you call to make an appointment. They need this welfare. Our Team shall always show Surgery. Please see information to ensure you are seen by the most appropriate due respect and courtesy when dealing Reception and inform us of service/specialist. Our Receptionist will never offer clinical advice or with patients. In turn, we would request your chosen Pharmacy. triage, it is about offering you choice to see other specialists within our patients to reciprocate the same. No practice team. form of verbal or physical aggression will be tolerated and may result in the You can now follow us on This will help free up GP time to care for the our patients with complex patient being removed from the Facebook:- Hackenthorpe needs or serious health problems. More importantly it means you are Practice list. Medical Centre seen by the clinician who is best placed to deal with your problem.
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Practice Opening Times Monday 08.30 – 18.00 Tuesday 08.30 – 20.00 Wednesday 08.30 – 18.00 Thursday 08.30 – 18.00 Friday 08.30 – 18.00
MEET OUR PARTNERS Dr Beckett Register to book your appointments online
MEET OUR PARTNERS Dr Parkes Register to book your appointments online
MEET OUR PARTNERS Dr Jones Register to book your appointments online
MEET OUR PARTNERS Dr Hodges Register to book your appointments online
IT IS YOUR SERVICE PLEASE USE IT SENSIBLY HELP US TO HELP YOU BY USING OUR SERVICES AS EFFECTIVELY AS POSSIBLE. If we are to continue to offer a reasonable service for our patients, we ask patients to please consider the following options and to cancel your appointment if you no longer need it. SELF CARE NHS 111 NO If your illness Sheffield NHS A&E APPOINTMENT would not go Walk In Centre A&E is another over Self Care is often This is a free 24/7 service NECESSARY away stretched service - but appropriate for which can provide medical The walk in Centre is valuable in very serious symptoms such as advice and refer you to open 8am – 10pm If you can not care for or life threatening Your local Pharmacist can cough, colds, sore the necessary medical 365 days a year yourself, or are situations. give advice and prescribe throats, upset stomachs help. for minor illnesses and particularly concerned A&E is located at the for many common and aches and pains Simply call 111 ailments. then book an Northern General conditions. See Elaine or Broad Lane, Sheffield, S1 appointment to see your Hospital Tedi at Lo’s Pharmacy 3PB (just off West Street) GP or request a next door Bus 120 or Tram telephone consultation. Telephone appointments are available with a GP if you need to speak to a Doctor but do not necessarily need to be seen. However, please only use this service after considering the above options (Self-help, NHS 111 or your Pharmacy).
Advanced Nurse Practitioner – Rebecca Page Rebecca is our Advanced Nurse Practitioner at Hackenthorpe Medical Centre. She is a very experienced nurse who has undergone extensive and additional training, to enable her to treat common health problems in patients. • Rash • Chest infections • Hay fever • Joint Pain • Stomach ache • Period/menopause problems • Moles • Lumps/swellings • Vomiting and diarrhoea • Headache • Water infection • Ear, nose and throat problems Rebecca also w o rks alongside the GPs to see some of the same-day urgent cases Register to book your appointments online
Every year millions of us visit our GP with minor health problems that our local Pharmacist could resolve Mild Acne Constipation Period Pain Thrush Nappy Rash Hay Fever Mild Eczema Teething Haemorrhoids Your Pharmacist Ear Ache (piles) may be able to Allergies Mouth Ulcers help with:- Warts Cold Sores and Nasal Verrucas Congestion Sore Throat Headaches Threadworms Athletes Foot If you do not pay for your prescriptions, and you suffer from any of the above, your Pharmacist can offer advice and free treatment.
MEET OUR GP’S Dr Tissa Werratunge Dr Kathryn Almond Salaried GP Salaried GP Register to book your appointments online
Welcome to …… Karen Goddard, Practice Nurse We are pleased to announce we have a new Practice Nurse who has recently joined our Team. Karen is an experienced practice nurse. We are sure you will join us in welcoming her to the Practice. We are looking forward to working with Karen. Register to book your appointments online
Holiday Vaccinations If you are travelling abroad and think you may need vaccinations please collect a ‘Holiday Vaccination Form’ from Reception. You will need one form for each person travelling. Once you have completed and returned to Surgery an appointment will be made for you to see the Practice Nurse to receive your vaccinations. Happy Holiday! Register to book your appointments online
Clinician Appointment Times On rare occasions our clinicians may be running late. This is usually due to them dealing with a patient with more urgent complex needs, such as an emergency hospital admission. These situations are unavoidable and are not the fault of our reception team. We thank you for your patience and understanding if you have to wait past your appointment time. Register to book your appointments online
Staff Training The Practice will be closed for Training on the following dates:- – Wednesday 11th October 2017 – Wednesday 8th November 2017 The Practice will be closed from 12.30pm to 6.30pm. If you need medical advice when the Practice is closed please telephone 111. The Practice will be open as usual on Thursday 12 th October 2017 and Thursday 10 th November 2017 Register to book your appointments online
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