Hackenthorpe Medical Centre Helpful patient information Register to - - PowerPoint PPT Presentation

Welcome to Hackenthorpe Medical Centre

Helpful patient information

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Register to book your appointments online

Did you know you did not need to queue at Reception to register your arrival today? Our easy to use self check in machine enables you to check yourself

• in. All you need to do is:-
• Touch ‘PRESS HERE TO BEGIN’ on screen
• Touch the month of your birth ie ‘JAN’
• Touch Date Born ie ‘22’
• Touch first letter of surname ie ‘M’

Self Check In Machine

Hackenthorpe Medical Centre - Newsletter - Autumn 2017

Nurse Practitioner Just a reminder that we have an experienced Nurse Practitioner (Rebecca Page) who can help with the following conditions:-

• Rash
• Chest infections
• Hay fever
• Joint Pain
• Stomach ache
• Period/menopause problems
• Moles
• Lumps/swellings
• Vomiting and diarrhoea
• Headache
• Water infection
• Ear, nose and throat problems

Please inform our Receptionist if you have any of the above and they will book you an appointment. Woodhouse Satellite Hub Evening and Weekend appointments are available with a GP or Practice Nurse at Woodhouse Satellite Clinic for patients registered with practices in the South East of Sheffield. Following a triage telephone call with our Duty Doctor, we can book people in for same day out of hours appointments. Please note:- If you are attending Woodhouse Satellite for a change of dressing you will need to take your dressing with you. There are also Physiotherapy initial assessment appointments available. New Starters The Practice would like to welcome Karen Goddard to the Team. Karen is an experienced Practice Nurse with many years experience. I am sure you would like to join us in welcoming her to the Team. Practice Opening Times:-

• Monday

08.30 – 18.00

• Tuesday

08.30 – 20.00

• Wednesday 08.30 – 18.00
• Thursday

08.30 – 18.00

• Friday

08.30 – 18.00 You can now follow us on Facebook:- Hackenthorpe Medical Centre Care Navigation Many people already find navigating the Health Service difficult with patients finding it difficult to access the services they need. There are also many voluntary and direct access services that are not well known. We are, therefore, training our Receptionists to signpost you to the right services first time. Please do not be offended if they ask what the problem is when you call to make an appointment. They need this information to ensure you are seen by the most appropriate service/specialist. Our Receptionist will never offer clinical advice or triage, it is about offering you choice to see other specialists within our practice team. This will help free up GP time to care for the our patients with complex needs or serious health problems. More importantly it means you are seen by the clinician who is best placed to deal with your problem. Welcome to the first Hackenthorpe Medical Centre Newsletter . These will be issued quarterly with a view to keeping you upto date with changes/progress at the Practice. Flu Season 2017 As winter is approaching we are encouraging eligible patients to have their flu jab. To be eligible you must meet one or more of the following:-

• Aged over 65
• Pregnant
• Child or Adult with a long term condition (ie

heart or respiratory disease

• Child or Adult with weakened immune system
• Carer
• Children born between 1st September 2013 – 31st

August 2015. BOOK YOUR APPOINTMENT NOW! Electronic Prescriptions Did you know you can now have your prescription sent electronically to a Pharmacy

• f your choice, saving you

time in collecting from the

• Surgery. Please see

Reception and inform us of your chosen Pharmacy. Are you a Carer or do you have a Carer? If so, please could our Receptionist know your name and details so we can add you to our Career’s Register. This will enable us to offer any support available or if needed. We operate the NHS Zero Tolerance Policy to safeguard staff and patients

• welfare. Our Team shall always show

due respect and courtesy when dealing with patients. In turn, we would request patients to reciprocate the same. No form of verbal or physical aggression will be tolerated and may result in the patient being removed from the Practice list.

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Practice Opening Times

Monday 08.30 – 18.00 Tuesday 08.30 – 20.00 Wednesday 08.30 – 18.00 Thursday 08.30 – 18.00 Friday 08.30 – 18.00

MEET OUR PARTNERS

Dr Beckett

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MEET OUR PARTNERS

Dr Parkes

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MEET OUR PARTNERS

Dr Jones

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MEET OUR PARTNERS

Dr Hodges

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IT IS YOUR SERVICE PLEASE USE IT SENSIBLY

SELF CARE

Self Care is often appropriate for symptoms such as cough, colds, sore throats, upset stomachs and aches and pains

NHS 111

This is a free 24/7 service which can provide medical advice and refer you to the necessary medical help. Simply call 111

NO APPOINTMENT NECESSARY

Your local Pharmacist can give advice and prescribe for many common

• conditions. See Elaine or

Tedi at Lo’s Pharmacy next door

If your illness would not go away

If you can not care for yourself, or are particularly concerned then book an appointment to see your GP or request a telephone consultation.

Sheffield NHS Walk In Centre

The walk in Centre is

• pen 8am – 10pm

365 days a year for minor illnesses and ailments. Broad Lane, Sheffield, S1 3PB (just off West Street) Bus 120 or Tram

A&E

A&E is another over stretched service - but valuable in very serious

• r life threatening

situations. A&E is located at the Northern General Hospital

Telephone appointments are available with a GP if you need to speak to a Doctor but do not necessarily need to be seen. However, please only use this service after considering the above options (Self-help, NHS 111 or your Pharmacy).

HELP US TO HELP YOU BY USING OUR SERVICES AS EFFECTIVELY AS POSSIBLE. If we are to continue to offer a reasonable service for our patients, we ask patients to please consider the following options and to cancel your appointment if you no longer need it.

Advanced Nurse Practitioner – Rebecca Page

Rebecca is our Advanced Nurse Practitioner at Hackenthorpe Medical Centre. She is a very experienced nurse who has undergone extensive and additional training, to enable her to treat common health problems in patients. Rebecca also works alongside the GPs to see some of the same-day urgent cases

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• Rash
• Chest infections
• Hay fever
• Joint Pain
• Stomach ache
• Period/menopause problems
• Moles
• Lumps/swellings
• Vomiting and diarrhoea
• Headache
• Water infection
• Ear, nose and throat

problems

Every year millions of us visit our GP with minor health problems that our local Pharmacist could resolve

If you do not pay for your prescriptions, and you suffer from any of the above, your Pharmacist can offer advice and free treatment.

Your Pharmacist may be able to help with:- Ear Ache Teething Thrush Mild Eczema Hay Fever Nappy Rash Allergies Mouth Ulcers Mild Acne Period Pain Cold Sores Warts and Verrucas Haemorrhoids (piles) Threadworms Athletes Foot Headaches Nasal Congestion Constipation Sore Throat

MEET OUR GP’S

Dr Tissa Werratunge Salaried GP Dr Kathryn Almond Salaried GP

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Welcome to …… Karen Goddard, Practice Nurse

We are pleased to announce we have a new Practice Nurse who has recently joined our Team. Karen is an experienced practice nurse. We are sure you will join us in welcoming her to the Practice. We are looking forward to working with Karen.

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Holiday Vaccinations

If you are travelling abroad and think you may need vaccinations please collect a ‘Holiday Vaccination Form’ from Reception. You will need one form for each person travelling. Once you have completed and returned to Surgery an appointment will be made for you to see the Practice Nurse to receive your vaccinations.

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Happy Holiday!

Clinician Appointment Times

• On rare occasions our clinicians may be running late.
• This is usually due to them dealing with a patient with

more urgent complex needs, such as an emergency hospital admission.

• These situations are unavoidable and are not the fault
• f our reception team.
• We thank you for your patience and understanding if

you have to wait past your appointment time.

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Staff Training

The Practice will be closed for Training on the following dates:- – Wednesday 11th October 2017 – Wednesday 8th November 2017 The Practice will be closed from 12.30pm to 6.30pm. If you need medical advice when the Practice is closed please telephone 111. The Practice will be open as usual on Thursday 12th October 2017 and Thursday 10th November 2017

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Reception Team

Our Reception Team are trained to do a difficult and demanding job. They are following the instructions of the doctors and procedures and protocols laid down by the Practice Please give them as much information as you can in order to help them to help you. They are bound by the same confidentiality as the doctors and nurses and anything you tell them will be treated in absolute confidence.

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Many women are not aware of their rights to choose maternity care. If you are pregnant, you can use our resources to help choose the right birth plan for you. 40% of women who recently gave birth either were not aware or did not feel they had a choice about their birth hospital, according to CQC research. If you are pregnant and choosing where to have a baby, use CQC resources to help you make an informed decision.

#YourBirthPlan

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#YourBirthPlan

MEET OUR RECEPTIONISTS

Cheryl Senior Receptionist

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MEET OUR RECEPTIONISTS

Sandra Dawn

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MEET OUR RECEPTIONISTS

Kerrie Bronley

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MEET OUR RECEPTIONISTS

Maxine

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Carer’s Register

Are you a Carer or do you have a Carer? If so, please could you let the Receptionist know your name and details so we can add you to our Career’s Register. This will enable us to offer any support available or if needed.

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If you wish to know who your Accountable GP, is please ask at Reception. If Dr Julie Pycock was your Accountable GP, following her retirement, your new Allocated GP will be Dr Kathryn Almond. Please be reassured that whoever your Accountable GP is, you are free to make an appointment with a GP of your choice.

Accountable GP

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PREPARING FOR WINTER 2017/18

The Practice receives income for all Flu Jabs which helps fund ongoing

• services. We would, therefore, appreciate you booking your Flu Jab here

rather than going elsewhere.

IF YOU FALL INTO ANY OF THE FOLLOWING CATEGORIES YOU ARE ELIGIBLE FOR A ‘FREE’ FLU JAB. Book your appointment at Reception

Becoming age 65 years by 31 March 2018 Splenic Dysfunction Chronic Heart Disease Aged 65 years or

• ver

Aged from 6 months to less than 65 years of age with a serious medical condition, ie:- Chronic Kidney Disease HIV/AIDS chronic neurological disease (Parkinsons/motor neurone/learning disability ) Diabetes Chronic (long-term) respiratory disease (severe asthma, COPD or bronchitis) Chronic Liver Disease Cancer Pregnant Living in long-stay residential care homes/long-stay care facilities Children aged 2 & 3 on 31 August 17 Carer

FLU JABS ARE HERE!

PLEASE BOOK YOUR FLU JAB NOW!

The Practice receives income for all Flu Jabs which helps fund ongoing services. We would, therefore, appreciate you book your Flu Jab here rather than going elsewhere.

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While I’m waiting…

Whilst you are waiting for your appointment it may be helpful to think about the following questions:

1. What’s the most important thing I want to discuss today? 2. If time, what else is important to discuss? 3. What have I tried myself, to address these things? 4. Thinking about it now, what more could I do? 5. How would I like the health-professional to assist me?

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We have a Text Messaging Service

We can remind you when your appointment is due. All we need is your mobile telephone number Please speak to Reception and they will update your details. If you do not want us to send you text message reminders for your appointment then please tell us.

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MEET OUR ADMINISTRATIVE TEAM

Angela Mirfin Practice Manager Helen Lenthall Business Manager

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MEET OUR ADMINISTRATIVE TEAM

Kerrie Practice Secretary Pauline Practice Administrator

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Attendance

• Last week 500 patients attended their

appointments.

• There were 25 patients that did not attend. (This

equated to 6½ hours of clinical time)

If you are unable to attend your appointment please let our Receptionists know. Did you know if you register for on-line services you can cancel your appointments on line.

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Patient Participation Group

Patient participation groups are working together with GPs across the country to improve services and to promote health and improved quality of care. The patient participation group welcomes members

• f all ages and from all backgrounds. The more

diverse the group, the more effective it can be! To find out more please ask to speak to Angela Mirfin, Practice Manager

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Long-Term Condition Annual Review

• If you usually have an annual review for any long-term

conditions, please be aware you do not have to wait for your invite letter to book this appointment.

• Your review will be due during the month of your birth

and you are encouraged to book this appointment yourself.

• This can be booked by contacting reception.

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Zero Tolerance Policy

We operate the NHS Zero Tolerance Policy to safeguard staff and patients welfare. Our Team shall always show due respect and courtesy when dealing with patients. In turn, we would request patients to reciprocate the same. No form of verbal or physical aggression will be tolerated and may result in the patient being removed from the Practice list.

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Comments and Complaints

If you have any comments or complaints about the Surgery, please write to:-

Angela Mirfin, Practice Manager DO NOT USE

Social Media sites Facebook/Twitter Any comments we see on social media may be seen as a breach of our ZERO TOLERANCE POLICY, and may result in you be removed from the Practice Register. We are happy to deal with your comments/complaints in the usual way.

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Electronic Prescription Service

The Electronic Prescription Service is an NHS service. It gives you the chance to change how we send your prescription to the place you choose to get your medicines

• r appliances from.

If you normally collect your repeat prescriptions from us, you will need to visit the practice to pick up your paper

• prescriptions. With the Electronic Prescription Service we

will send it electronically to the place you choose saving you time.

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Home Visit

Home visits may only be requested for a patient who is too ill to attend the

• surgery. The Receptionist will ask for details to enable the

doctors to assess the degree of urgency when planning their rounds. Please make best use of the Doctor’s time by attending the surgery if at all possible Three patients could be seen in surgery while one patient is being seen at home

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MEET OUR NURSING TEAM

Karen Practice Nurse Jodie Practice Nurse Rebecca Nurse Practitioner

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MEET OUR NURSING TEAM

Katy Health Care Assistant Michelle Health Care Assistant Tina Health Care Assistant Register to book your appointments online

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Fire Evacuation

In the unlikely event of a fire you will be asked by staff to vacate the building as safely and as quickly as possible. If the fire alarm sounds, your co-operation with staff instructions is essential to a swift and safe evacuation of the premises. The assembly point is located outside Lo’s Pharmacy.

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Telephone Consultations

Sometimes a face to face consultation may not be necessary, eg medical advice, minor ailments, certificates or medication queries. For these problems you may telephone the surgery and request a telephone consultation with a doctor or nurse, who will normally phone you at the end of their morning clinic.

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Prescriptions

Please allow at least two full working days for prescriptions to be processed. Prescriptions will be processed twice per day. (10 am and 3pm) Any requests for urgent prescriptions should be handed in at Reception

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CQC – Care Quality Commission

The CQC are an independent regulator of health and adult social care in England. They make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve. They monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find, including performance ratings to help people choose care.

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CQC – Care Quality Commission

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The practice underwent a CQC inspection on 19 April 2016 and the report is now available to view at www.hackenthorpemedicalcentre.co.uk We are delighted to have received a rating of Good.

Well Baby Clinic

This clinic is held every Tuesday

1.00 pm – 2.00pm

(Pre-bookable appointments only) The Doctor together with Practice Nurse are in attendance, offering child health guidance and welfare, child immunisations and child development and surveillance. Community based clinics are available for the Health Visitors (please see next slide, or ask at Reception for more details).

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Register to book your appointments online

NHS Walk In Service

Broad Lane, Sheffield, S1 4BT, 8.00 am – 10.00pm, 7 days per week (Including Bank Holiday), Tel:- 0114 2412700 The Walk-In Service can provide treatment for Minor illnesses without an appointment:-

• Coughs, Colds and Flu like Symptoms
• Skin Complaints (eg rashes/sunburn)
• Minor Infection
• Stomach complaints (eg indigestion/constipation/vomiting and diarrhoea)
• Emergency contraception
• Sexual Health advice
• Chlamydia Screening
• Women’s Health Problems – Thrush
• Allergies – Hayfever
• Bites and Stings
• Muscle Strain

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We are now on Facebook….

Hackenthorpe Medical Centre

Please note we will not be able to answer prescription queries or book appointments via this service and our page will not be a substitute for contacting reception, but we will aim to provide you with content that is relevant and interesting. We look forward to seeing you online.

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The Friends & Family Test

We encourage feedback from our patients, be it about things we’re doing well, or things we could improve upon. Please take a few seconds to complete feedback form and place it in the suggestion box or pick up a Friends & Family Test Form at reception All feedback is anonymous

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