Innovation in Smart Metering Stream Communications have been managing and supporting smart meter SIM connections for the past ten years. Providing M2M solutions over GSM, 3G, 4G, and Satellite.
Where we’ve come from: • 2000 – Stream founded by Nigel Chadwick & Kevin McDowall • 2002 – Stream launches Europe’s first M2M tariff • 2005 – First M2M management platform in the UK launched • 2007 – In-house billing and customer management tools completed • 2009 – POPs established at London, Manchester & Edinburgh • 2013 – Full integration with Inmarsat satellite services • 2014 – Stream establish the UK’s first 4G APN for M2M applications About Stream Communications
What we do: Connecting people and servers to devices About Stream Communications
GLOBAL FOOTPRINT Glasgow London Offices: London, Glasgow, Vancouver Data Centres: Edinburgh, Manchester, London Vancouver London Edinburgh Manchester About Stream Communications
Globalising GSM Footprint GSM Operators in America, Europe, Asia and the Middle East. Current • Europe • Asia • North America • Africa Future • China • Canada • Japan • Latin America About Stream Communications
Inmarsat Satellite – Global Coverage About Stream Communications
Managing
UK National Roaming • GPRS and 3G running on Tier One networks. • Network Agnostic Tariffs for all requirements. • True non steered UK national roaming SIMs. • Maximise your coverage and device uptime. • Stream APN & services available on All SIMs. EU & Rest Of World • Pan European roaming at local rates (EU 27+ 2). • Multiple network operators per country. • Stream APN and common connectivity. • True non steered roaming product. GSM - Global System for Mobile
Satellite Connectivity M2MSat is a satellite service specifically designed for high frequency transfer of small data packets in M2M and providing near global coverage. Satellite – Inmarsat
Satellite Connectivity M2MSat, Streams satellite service designed for M2M Satellite – Store and Forward
Shortwave / Mesh Networks
Soups ready ! 30 Days till Need milk service Smart Cities / IoT
What is innovation? Changing and improving products and services for greater efficiency, ease of use and cost saving. Innovate
Improve processes to improve customer satisfaction • Supply chain + testing • Installations • Customer Expectations • Failed reads • How to deal with defects Process
Stream provides all its clients with one simple engagement model that manages the entire product lifecycle. We provide support throughout this process from initial requirements to managing and reporting on devices in the field. Supply chain management
Enabled Service providers to manage own communications as if they were their own network • Service enablement • Real time monitoring • Fault tracking software • Meaningful metrics Enabling
Using the right technology • Mobile/GSM • GPRS • SMS • CSD • Shortwave Radio • Mesh • Point to point Technology
Connection & Data Statistics Realtime monitoring, data collection and fault monitoring are important to metering clients. Working meters are the norm we should be looking at exceptions where they do not connect. Systems should be designed to highlight exceptions rather than normal. Exception Monitoring
Plan for failures • High volume of units means you will see component failures. • Wireless communications are unreliable. • Software doesn’t always work as intended. Mitigation
Identifying types of failures • Communications failure • Hardware failures • Software failures Each type of fault can be subdivided and have an appropriate action assigned. This helps reduce overall failure rates and reduce support costs. Deal with different failures
Monitoring • Provide meaningful metrics that are useful for support staff • Manage customers expectations for data availability • Review trends in failure rates and reporting Expectations
Failure • Identify what went wrong • Review processes • Update where required. Innovation happens from failure or difficulties in process. Learning From Failure
Providing resilient, secure and easily managed wireless connectivity for M2M devices. Stream provide high quality wireless services, together with experienced technical support. This enables our customers to focus on driving their business forward.
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