SLIDE 1
Innovation in Smart Metering
Stream Communications have been managing and supporting smart meter SIM connections for the past ten years.
Providing M2M solutions over GSM, 3G, 4G, and Satellite.
SLIDE 2 About Stream Communications
Where we’ve come from:
- 2000 – Stream founded by Nigel Chadwick & Kevin McDowall
- 2002 – Stream launches Europe’s first M2M tariff
- 2005 – First M2M management platform in the UK launched
- 2007 – In-house billing and customer management tools completed
- 2009 – POPs established at London, Manchester & Edinburgh
- 2013 – Full integration with Inmarsat satellite services
- 2014 – Stream establish the UK’s first 4G APN for M2M applications
SLIDE 3
About Stream Communications
What we do:
Connecting people and servers to devices
SLIDE 4
About Stream Communications
Glasgow London Vancouver Edinburgh Manchester London GLOBAL FOOTPRINT
Offices: London, Glasgow, Vancouver Data Centres: Edinburgh, Manchester, London
SLIDE 5 About Stream Communications
Current Future
- China
- Canada
- Japan
- Latin America
- Europe
- Asia
- North America
- Africa
Globalising GSM Footprint
GSM Operators in America, Europe, Asia and the Middle East.
SLIDE 6
About Stream Communications
Inmarsat Satellite – Global Coverage
SLIDE 7
Managing
SLIDE 8
- Pan European roaming at local rates (EU 27+ 2).
- Multiple network operators per country.
- Stream APN and common connectivity.
- True non steered roaming product.
- GPRS and 3G running on Tier One networks.
- Network Agnostic Tariffs for all requirements.
- True non steered UK national roaming SIMs.
- Maximise your coverage and device uptime.
- Stream APN & services available on All SIMs.
GSM - Global System for Mobile
UK National Roaming EU & Rest Of World
SLIDE 9
Satellite – Inmarsat Satellite Connectivity
M2MSat is a satellite service specifically designed for high frequency transfer of small data packets in M2M and providing near global coverage.
SLIDE 10
Satellite – Store and Forward Satellite Connectivity
M2MSat, Streams satellite service designed for M2M
SLIDE 11
Shortwave / Mesh Networks
SLIDE 12 Need milk
30 Days till service
Soups ready!
Smart Cities / IoT
SLIDE 13
Innovate
Changing and improving products and services for greater efficiency, ease of use and cost saving.
What is innovation?
SLIDE 14 Process
Improve processes to improve customer satisfaction
- Supply chain + testing
- Installations
- Customer Expectations
- Failed reads
- How to deal with defects
SLIDE 15
Supply chain management
Stream provides all its clients with one simple engagement model that manages the entire product lifecycle. We provide support throughout this process from initial requirements to managing and reporting on devices in the field.
SLIDE 16 Enabling
Enabled Service providers to manage own communications as if they were their own network
- Service enablement
- Real time monitoring
- Fault tracking software
- Meaningful metrics
SLIDE 17 Technology
Using the right technology
- Mobile/GSM
- GPRS
- SMS
- CSD
- Shortwave Radio
- Mesh
- Point to point
SLIDE 18
Exception Monitoring
Realtime monitoring, data collection and fault monitoring are important to metering clients. Working meters are the norm we should be looking at exceptions where they do not connect. Systems should be designed to highlight exceptions rather than normal.
Connection & Data Statistics
SLIDE 19
- High volume of units means you will see
component failures.
- Wireless communications are unreliable.
- Software doesn’t always work as intended.
Mitigation
Plan for failures
SLIDE 20 Deal with different failures
- Communications failure
- Hardware failures
- Software failures
Each type of fault can be subdivided and have an appropriate action assigned. This helps reduce overall failure rates and reduce support costs.
Identifying types of failures
SLIDE 21 Expectations
- Provide meaningful metrics that are
useful for support staff
- Manage customers expectations for
data availability
- Review trends in failure rates and
reporting
Monitoring
SLIDE 22 Learning From Failure
- Identify what went wrong
- Review processes
- Update where required.
Innovation happens from failure or difficulties in process.
Failure
SLIDE 23
Providing resilient, secure and easily managed wireless connectivity for M2M devices. Stream provide high quality wireless services, together with experienced technical support. This enables our customers to focus on driving their business forward.
