Group e Commerce Presentation WHAT IS e COMMERCE ? Multiple and - - PowerPoint PPT Presentation

eCommerce Presentation

Group

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WHAT IS eCOMMERCE ?

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CMA CGM eBusiness WEB platform: Our Online Business Centre -CMA CGM Group online portal facilitates end to end shipping solutions

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CMA CGM EDI Direct: B to B connection for automatic data transfer from system to system

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Multi-Carrier Portals: Electronic external platforms/portals (‘market places’): INTTRA / GT NEXUS / CargoSmart

What we offer:

3 complementing channels on which customer can carry out business transactions Multiple and complementing Channels to perform business transactions Multi-Carrier Portals EDI Direct (System to System)

EDI

eBusiness WEB Platform

Customer Agencies

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eCommerce is at the heart of CMA CGM business activities…

eCommerce offers premium transaction mode for our customers From schedule … … to import,

eCOMMERCE @ CMA CGM Group

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eCommerce Products and Services – Channel Coverage

Products and Services / Channels CMA CGM Group eBusiness (WEB) Market Places (INTTRA, GTN, Cargo Smart) CMA CGM EDI Core Products

Schedules

• Routing Finder
• Tariff/Charge Finder
• Eco Calculator
• Transaction Management

Quotation Management Coming Soon Booking

• Shipping Instructions
• BL Draft Reviews / Amendments
• Uploading Documents
• Documents Management

Booking Confirmations

• Draft BLs
• Sea WayBLs
• Original / Negotiable BLs
• Arrival Notice
• Delivery Order
• Original Invoice
• Invoice Dashboard
• Documents Dashboard
• Shipment Visibility

Container Tracking

• ETA Update
• Alerts/ Notifications – Transactions
• Alerts/ Notifications - Documents
• Available

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eCommerce @ CMA CGM GROUP

Service Extension

Maximise the efficiency of our ebusiness offer with innovative and value added services, to become an eCommerce leader in the industry.

Customer Experience

Delivers convenient service delivery and manage effective business facilitation through standard eCommerce solutions Improve data accuracy and information management, and monitor data quality, to enhance business services.

Data Quality

Decrease repetitive tasks and aid customers with effective transaction management solutions

Productivity

…a key asset and playing a strategic role in major business objectives for the Group:

Coverage 80% Group global TEUs are

transacted through ecommerce channels. Processing 4 Million + customer requests on container tracking every month. 75% CMA CGM BL’s are prepared through eCommerce channels.

Organisation

HO eCommerce, 8 Regional eCommerce Teams and WW CMA CGM Offices are driving ecommerce business services for the Group

24/ 7 Support

Offers 24/ 7 support for customers and facilitate solutions with a streamlined and centralised process.

Online Business Centre

An online office is open for the customers, offered by CMA CGM eBusiness, delivering 24 / 7 service

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eCommerce Core Products

Schedules Tariff Finder

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Eco Calculator

CO2

Routing Finder

Our integrated eBusiness solutions offers to find routings, preferred schedules, related tariffs / charges and carbon emissions during your transport planning with CMA CGM.

24x7 Access and Support Interactive Vessel Dashboard – Search based on ports, vessel, or service Save your preferred Services as a favorite Download our vessel schedule in a PDF format

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Transactions Management

Bookings

Provides real time connectivity to send your booking request 24x7 and maximize the quality

• f information.

Shipping Instructions

Automate data flow from bookings and minimizing the requirement to key-in information

Draft Amendments

Easy to use online BL editor simplifies the process and elevating your ecommerce experience.

Driven by Quality…

Create templates to make input even faster and share those templates with your team Customize your Booking or Shipment dashboard view by customer, POL/PODs, Service Contract and more No need to rekey information - Booking details will automatically appear in your Shipping Instructions Partner directories will present your shipment parties from your recent shipments, Add them in one click Spread sheet help you to manage your data effectively Efficient BL editor for easy amendments

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Documents Management

Booking Confirmations BL Drafts Original / Waybills BL Arrival Notices Delivery Orders Invoice Dashboard

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24 / 7 Online Document Repository Secured Connection and Access Customisable Dashboard Views Provides enhanced visibility E-Mail Notifications

At Customer Convenience…

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Shipment Follow Up

Container Tracking Notifications Email Notification Web Notification My My Company My Favorites

Provides 24x7 shipment tracking online or receive real time tracking events through EDI Customisable subscriptions suited to user needs and requirements via web dashboard or email

Powered by Visibility…

eBusiness Stream Notifications Available on Transaction Management Booking Requested Booking Cancelled Booking Cancellation Request Booking Declined Booking Amendment Request Shipping Instruction Request Shipping Instruction Submitted Document Management Booking Confirmation Available BL Draft available Invoice Available Waybill / Original available Send Hazardous Declaration Arrival Notice Available Delivery Order Available Shipment Visibility Container Loaded on Board Container Discharged Container to Consignee Export Voyage has Changed ETD Change ETA Change Empty container available at depot Cut-off date Change Full Container not on terminal before Cut-Off

10 North America / Norfolk CCWCSA / Miami South America / Santos Europe / Le Havre Africa / Dakar Asia / Hong Kong Oceania / Melbourne MEI / Chennai HO / Marseille

Regional Offices Head Office

europe.ebusiness@cma-cgm.com

• ceania.ebusiness@cma-cgm.com

Mei.ebusiness@cma-cgm.com africa.ebusiness@cma-cgm.com asia.ebusiness@cma-cgm.com ccwcsa.ebusiness@cma-cgm.com ecsa.ebusiness@cma-cgm.com nam.ebusiness@cma-cgm.com

Contacts – Siège social + 8 bureaux régionaux

Our eCOMMERCE Organization

Thank you