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Critical Points of Student Services in the Open University Path
Paula Savela, University of Jyväskylä Riina Kärkkäinen, University of Jyväskylä Ulla Kekäläinen, University of Eastern Finland
Greetings from Finland! Critical Points of Student Services in - - PowerPoint PPT Presentation
Greetings from Finland! Critical Points of Student Services in - - PowerPoint PPT Presentation
Greetings from Finland! Critical Points of Student Services in the Open University Path Paula Savela, University of Jyvskyl Riina Krkkinen, University of Jyvskyl Ulla Keklinen, University of Eastern Finland Student Admission
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Matriculation examination (over 50% of admissions) Entrance exams Open University path Other paths Matriculation examination (over 50% of admissions) Entrance exams Open University path Other paths
Student Admission to Finnish Universities in 2020
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project 2018–2020
University
- f
Jyväskylä University
- f
Helsinki University
- f
Helsinki University
- f Turku
University
- f Turku
Tampere University Tampere University University
- f Vaasa
University
- f Vaasa
University
- f
Lapland University
- f
Lapland University
- f Oulu
University
- f Oulu
Uniarts Helsinki Uniarts Helsinki Aalto University Aalto University Åbo Akademi University Åbo Akademi University University
- f Eastern
Finland
theology educational sciences law and administration pharmacy engineering and technology business and economics ICT social sciences cultural studies nursing sciences
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Critical points Critical points
Student survey
for degree students (n = 661) (Open University Path admission)
4 Feb–10 Mar 2019
Student survey
for degree students (n = 661) (Open University Path admission)
4 Feb–10 Mar 2019
Service design project
cooperation with Hellon
1 Jan–31 Jul 2019
Service design project
cooperation with Hellon
1 Jan–31 Jul 2019
Methods
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Elements of Student Services
- for individuals
- most expensive
- for groups
- cost‐effective
- for the general public
- most cost‐effective
Counselling
Guidance
Communications
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COMMUNICATIONS User‐based websites Search engine
- ptimized websites
Searching Open University possibilities Comparing OU information Registration for studies Study planning Starting to study at the OU Studying at the OU Applying as a degree student for university Admission to university
COUNSELLING PSP, Virtual classroom Checkpoints Must be provided
Critical Points of Student Services
in the Open University Path
Help me, Google! Which university? I’m a successful student with brilliant study skills! Yes I can! GUIDANCE Briefings for groups FAQs Student stories GUIDANCE Orientation lectures Peer support groups Yammer, WhatsApp... Here I come!
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Conclusions
Cooperation
1.within the university: open university, faculties and admission services 2.between universies (e.g. similaries with concepts)
Information
- Informative, user‐friendly webpages with search engine optimized content
- Multichannel student support services for open university students
Resources
- Cost‐effecve informaon, advisory and guidance services
Personal guidance must be provided
- Sufficient human resources for both cooperation and student support services
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