Government 2.0: Government 2.0: Smart Government Smart People - - PowerPoint PPT Presentation

Government 2.0: Smart Government Smart People Government 2.0: Smart Government Smart People

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The Future HK SARG

HOW TO TRAVEL TO WORK? WHERE TO WORK? HOW TO WORK? HOW TO COMMUNICATE AT WORK? HOW TO ENHANCE PRODUCTIVITY? HOW TO MANAGE MORE AND MORE INFORMATION? HOW TO WORK? HOW TO PROVIDE BETTER PUBLIC SERVICE?

Current Generation Future Information Communication Technologies Next Generation

C X Y

The Future HK SARG

2020 HK Government

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C X Y

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2020 2020 Government 2.0

Public Sector is at a Clear Inflection Point

Financial crisis and global war on terrorism is causing an accelerated level of change in how governments deliver citizen services and defend their countries Maturation and availability of Cloud and XaaS meet urgent needs for capex reduction, consolidation and scaling services Global threats are forcing Cybersecurity to top of government agendas - leading with critical infrastructure such as financial services, energy grid, communications Need to improve inter-government collaboration, information sharing, and service delivery across key mission areas – Intelligence, Defense, Economic Development, Education, Healthcare, Public Safety

Top Public Sector Challenges

Government needs technology and collaboration to meet citizen demands

1 2

Financial crisis accelerating level of change in delivering citizen services

Market transitions

Governments looking to improve service delivery in key mission areas:

Innovate

Create jobs via new investment

• pportunities

Reduce costs while enhancing service quality & delivery Deploy new services via innovative models

Collaborate

2 3

key mission areas: Education, Healthcare, Safety,

Economy

Global threats make Cyber critical to infrastructure – grid, financials, and communications

4

Availability of Cloud and XaaS address capex reduction, scaling services, consolidation

Enable

Ensure secure delivery Expand access Implement supportive policy framework

Collaborate

Co-develop, co-deliver citizen services Shorten feedback/response cycles Improve coordination with citizens/partners

Everything will be connected & ICT continues to play a critical roles in changing the way people Live, Work, Play and Learn Video, Social Networking Tools, Smartphone will likely be the main tools of communications.

Video is the Next Big Wave in Communication

1Kandola, Pearn “The Psychology of Effective Business

Communications in Geographically Dispersed Teams”, Cisco Systems, Sep 2006

2Vision Group Research, FMRIB, University of Oxford, UK

Social Networking… Enterprise Facebook

YEAR 2015

• Social networking services will

replace email as the primary vehicle for interpersonal

Global Video Social Software

• Internet video will account

for 57% of all consumer internet traffic

• 3D and HD video will comprise

46% of consumer internet

• Only 25% of enterprises will

routinely utilize social network analysis to improve performance and productivity

• Internet video is over 1/3 of

all consumer internet traffic

2009

• Over 50% of enterprises will use

activity streams that include microblogging

• Over 70% of IT-dominated social

media initiatives will fail vehicle for interpersonal communication for 20% of business users 46% of consumer internet video traffic

• 3D and HD video increase 23-

fold between 2009 and 2014

• Internet video will approach

40% of consumer internet traffic

Source: Gartner, Cisco analysis

Connected Urban Development Connected Urban Development

A Blueprint for Smart and Connected Communities A Blueprint for Smart and Connected Communities

Connected & Sustainable Work

Smart Work Centres Digital Swarming & Hub Pavilions

Connected & Sustainable Buildings

Homes Office Buildings Public

Connected & Sustainable Mobility

Smart Transportation Pricing

Connected & Sustainable Energy

Renewables & Co-Generation

Sustainable Socio - Economics

Active Community & Eco Maps

Broadband Platform

IP-Enabled Homes and Offices, Roads, Utilities, Workplace Design

Sustainable Urban Planning

& Hub Pavilions Connected Workplaces Connected Workforce Public Spaces Public Transit Hubs Hospitals and Schools Pricing Personal Travel Assistant Connected Public Transit Urban Monitoring & Measurement Citizens Energy Efficiency Innovative Green Business Models and Sustainability Clusters

Efficiency is one key solution to coordinated city resource management

Transportation Internal Admin Utilities Public Safety

vanced Solutions

• Municipal network

(Mesh)

• DC Consolidation
• Building Mgmt

(CRE)

• Webex/TP
• Municipal network

(Mesh)

• DC Consolidation
• Building Mgmt

(CRE)

• Webex/TP
• Connected Station
• Video Surveillance
• Digital Signage
• Connected Station
• Video Surveillance
• Digital Signage
• Energy

Management

• EnergyWise
• Mediator
• Connected Real

Estate

• Energy

Management

• EnergyWise
• Mediator
• Connected Real

Estate

• Urban Security
• COOPS
• Connected Justice
• Mass Notifications
• Mobile

Government

• Urban Security
• COOPS
• Connected Justice
• Mass Notifications
• Mobile

Government

Infrastructure Adva

• Core
• Wireless
• Data Centers
• Security
• Video
• UC
• Call Center
• Conferencing
• Core
• Wireless
• Data Centers
• Security
• Video
• UC
• Call Center
• Conferencing
• Telework
• CBIN
• Telework
• CBIN

Government Government

• Core
• Wireless
• Data Centers
• Security
• Video
• UC
• Call Center
• Conferencing
• Core
• Wireless
• Data Centers
• Security
• Video
• UC
• Call Center
• Conferencing
• Core
• Wireless
• Data Centers
• Security
• Video
• UC
• Call Center
• Conferencing
• Core
• Wireless
• Data Centers
• Security
• Video
• UC
• Call Center
• Conferencing
• Core
• Wireless
• Data Centers
• Security
• Video
• UC
• Call Center
• Conferencing
• Core
• Wireless
• Data Centers
• Security
• Video
• UC
• Call Center
• Conferencing

Focus is creation of city-wide IP infrastructure and collaboration platform which ties basic services agencies to internal administration and pushes efficiency in operations and back office resources

Situation Situation Solution Solution Benefits Benefits

Example: State of Missouri, USA

1,000 Public Buildings 28M Sq Ft Space Multitude of Building Control Systems Existing Cisco Infrastructure 1,000 Public Buildings 28M Sq Ft Space Multitude of Building Control Systems Existing Cisco Infrastructure Installed an Interoperability Layer Integrated with Maintenance, Security, Energy and Supply Chain Business Applications Aggregated 9,000 utility bills Installed an Interoperability Layer Integrated with Maintenance, Security, Energy and Supply Chain Business Applications Aggregated 9,000 utility bills $0.27 - $1 Sq Ft annual cost savings across the portfolio Funded from Energy Savings ROI within 18 Months $20M Saving per annum purely on ENERGY

Situation Situation Solution Solution Benefits Benefits

Smart & Connected Communities S+CC Video