Global Leadership Effective Teamwork Competencies Across Cultures - - PowerPoint PPT Presentation

Global Leadership

Effective Teamwork Competencies Across Cultures

Aimee Chan, Alison Soelberg, Paige Agustsson

Objectives

➢ Define Culture and the Importance ➢ Identify where and why we experience cultured interaction ➢ Discuss cultural barrier and how they create challenges ➢ Relate our research to the Deardorff model ➢ Identify the importance of intercultural interactions in terms of effectiveness

Introduction

What is Culture? ➢ Norms and customs shared within a group of people

➢

➢ “The ideas, customs, and social behaviour of a particular people or society.”(Oxford, 2018)

What are the components that comprise of culture?

Seen Unseen ➢ Food ➢ Clothing ➢ Landmarks ➢ People ➢ Customs ➢ Rituals ➢ Behavioral norms ➢ Values

Why is Culture Important?

➢ Influences our mindset and the way we think ➢ Influences parenting styles and parenting goals (Alvarez 2009). ➢ Dictates what we see as socially acceptable, and what we see as unacceptable

Why is Culture Important?

➢ Can influence expectations on the ways that things should be done ➢ Stereotypes and expectations about people from other cultures ➢ “Culture matters because it permeates every aspect of programs:” (Larson & Ngo, 2018).

Essentially...

Culture plays a huge factor into our lives both in ways that we are able to see and unable to see

Where do we see cultural interactions?

➢ Study Abroad

○ “Nearly 4.3 million students are enrolled in university-level education outside their home country” (OECD, 2018).

➢ International exchanges

○ Highschool, church groups, etc.

➢ Global business

○ “58% of small businesses have international customers” (SBT, 2018).

➢ Travel

○ “Average of 1.5 billion international departures per year” ○ “Last year, there was a record of 80 billion Americans that traveled abroad last year” (World Bank, 2018).

Intercultural Barriers

➢ Barriers are the invisible walls of intercultural teamwork

○ Fundamental epistemologies ○ Values/customs ○ Norms ○ Patterns of behavior ○ Verbal/non-verbal communication styles ○ Language ○ Prejudice, stereotypes and ethnocentrism (Spencer-Rodgers,

2018).

How barriers create challenges?

➢ Occurs from Differences ○

(fundamental epistemologies, values, customs, norms, behavior, communication styles, language and ethnocentrism)

➢ Unable to make adaptations ➢ Not understanding where someone is coming from, or the norms from their culture ➢ Can cause:

○ Frustration ○ Anxiety ○ Impatientness ○ Confusion (Spencer-Rodgers, 2018).

Overcoming Barriers

Language Translation services Interpreters Visuals Classes

Feelings Emotionally understanding Respectful Accepting Boundaries Avoid conflicts Stereotypes Avoid ethnocentrism Open-minded Try to relate Avoid assumptions Prejudice Avoid Judgements Know facts Do research Acknowledge

Culture

Be aware Do research Open to experience (Spencer-Rodgers, 2018).

Deardorff Intercultural Competence

Knowledge and Comprehension Respect Desired Internal Outcome Desired External

• utcome

“...a lifelong developmental process and there is no point at which one becomes fully interculturally competent” (Deardorff, 2015).

Cultural Self-Awareness Skills

(Deardorff, 2006, 2009)

Openness Curiosity and discovery Listen, observe, interpret Analyze, evaluate, relate

Positives of working in an intercultural team

➢ Opens opportunity for diverse group thinking and strategizing ➢ Increases cross-cultural understanding ➢ Learning from and about each other ➢ Moving to overcome any barriers ➢ Building stronger relationships ➢ Opening up your mind to new ideas

Today we have touched on...

➢ Defining Culture and the Importance ➢ Identified where and why we experience cultured interaction ➢ Discussed cultural barrier and how they create challenges ➢ Related our research to the Deardorff model ➢ Identified the importance of intercultural interactions in terms of effectiveness

Conclusion

➢ How we go about all

• f these factors will

determine the effectiveness of our teams ➢ Learn to value diversity rather than fear it

Works Cited

Alvarez, A., 2009. Asian American psychology: current perspectives, New York: Psychology Press. Anon, 2018. culture | Definition of culture in English by Oxford Dictionaries. Oxford Dictionaries | English. Available at: https://en.oxforddictionaries.com/definition/culture [Accessed July 24, 2018]. Deardorff, D., 2009. The SAGE handbook of intercultural competence. 1st ed. United States: SAGE. Deardorff, D.K., 2015. Intercultural competence: Mapping the future research agenda. International Journal of Intercultural Relations, 48, 3-5. International tourism, number of departures | Data. 2018. International tourism, number of departures | Data. [ONLINE] Available at: https://data.worldbank.org/indicator/ST.INT.DPRT. [Accessed 30 July 2018]

Larson, R. W., & Ngo, B. (2016). Introduction to Special Issue. Journal of Adolescent Research, 32(1), 3–10. http://doi.org/10.1177/0743558416675234

• OECD. 2018. OECD iLibrary | How many students study abroad and where do they go?. [ONLINE] Available

at:https://www.oecd-ilibrary.org/education/education-at-a-glance-2013/how-many-students-study-abroa d-and-where-do-they-go_eag_highlights-2013-12-en. [Accessed 30 July 2018]. Positive Revolution. (2014). Cultural Diversity Examples: Avoid Stereotypes While Communicating. [Online Video]. 9 February 2014. Available from: https://www.youtube.com/watch?v=XUO59Emi3eo. [Accessed: 30 July 2018]. Small Business Trends. 2018. 58 Percent of Small Businesses Already Have International Customers, Survey Finds - Small Business Trends. [ONLINE] Available at: https://smallbiztrends.com/2016/08/small-businesses-going-global-survey.html. [Accessed 30 July 2018].

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