Fragile flower of Trust Prof. Rosalind Searle BSRIA - Smarter ways to - - PowerPoint PPT Presentation

“Fragile flower of Trust”

• Prof. Rosalind Searle

BSRIA - Smarter ways to better buildings Nov 2014

What is trust?

• Trust is a ‘willingness to be vulnerable to

the actions of a trustee based on the positive expectations that the other will perform a particular action, irrespective

• f any monitoring or control mechanism’

(Mayer et al, 1995; Rousseau et al, 1998)

Vulnerability Confidence

Risk

Trust = trustworthiness

(Dietz and Den Hartog 2005, Searle et al, 2011)

Ability Benevolence Integrity Predictability

Why does trust matter? Searle 2013

With Veronica Hope Hailey and Graham Dietz

Edelman Trust barometer 2011

Centre for Trust, Peace & Social Relations

Understanding trust in org Searle 2014

Externals trust in the organisation

Looking In

Centre for Trust, Peace & Social Relations

Understanding trust in org Searle 2014

Externals trust in the organisation internals trust in the wider context

• The public,
• customers,
• competitors

Looking In Looking

• ut

Centre for Trust, Peace & Social Relations

Understanding trust in org Searle 2014

Externals trust in the organisation internals trust in the wider context

• The public,
• customers,
• competitors

Looking In Looking

• ut

Looking about

Internals trust in the organisation

Elements of the process

Centre for Trust, Peace & Social Relations

ability integrity

What matters most for leaders? Legood ‘13

Coventry Business School

Thank you and any questions Rosalind.searle@coventry.ac.uk....

Twitter @profsearle

Hatzakis, T. and R.H. Searle (2006). Grounding trust in inter-organizational alliances: An exploration of trust evolution. International review of management studies 17 (1), 72 - 89