Fr Frequently uently as aske ked d questi stions ons il illu - - PowerPoint PPT Presentation

• 05. 11.

. 2014

Disclaimer: All information in this document are believed to be reliable, expressed or implied in accuracy, completeness, legality or usefulness as of the document date

• stipulated. Changes are periodically made to the information herein to make improvement and/or changes of the content from FAQs document:20.10.01

FAQ AQs: Fr Frequently uently as aske ked d questi stions

• ns il

illu lust strate rated uCu Customs toms proje ject ct 4th

th No

Nove vembe mber r 201 2014 4

FAQs Qs T

• p
• pic

ics s

T

• p
• pic

ics s

• 1. Ge

. Gener eral al-10 10

• 2. Sy

. System em rel elat ated ed -14 14

• 3. N

. Nat ationa

• nal

l Si Singl gle e windo dow-6

• 4. C

. Chan ange ge man anag agem ement ent-1 1

• 5. T

. Trai aini ning ng-3 3

Reference document : FAQs uCustoms 29.10.01

• 1. Ge

Gene neral l

1.1 : What is uCustoms?

• fully integrated
• end-to-end
• Web-based solution

Customs modernization solution

• Pre arrival
• Arrival
• Post arrival

Minimal human intervene e-Clearance process

• Complete electronic licensing processes involving OGA,PIA,

Private sectors& traders Single Window

• 1. Ge

Gene neral l

1.2:Who are involved?

16 categories

• f Internal

stakeholders 9 categories

• f External

stakeholders

• 13,00

,000 officers s

• Ex: Perkast

stama man

• Penguatkuasa

saan

• Perisi

sik

• BTM
• KPSM
• CEA
• Pertek
• etc
• 13, 000 person
• nel
• Ex: OGA,
• PIA,
• Busi

siness ss Commun munity,

• Port Opera

rator

• rs,

s,

• Port Authori

rities, s,

• Servic

vice Provide viders, s,

• Vendor
• rs,

s,

• Cust

stome mers, s, and

• General Public.

.

• 1. Ge

Gene neral l

1.3:How

• w

long g d does es it t ta take? e?

Go Live: e: 1st

st

Janua uary y 2016 Live e simul ulatio tion : Sept ptem ember ber 2015 15 Commence mmence : Octo tober r 2013 24 months ths

• 1. Ge

Gene neral l 1.4:What are the service charges?

*Free

• *T

erms and condition apply:

• Unless the traders chose to engage service providers/agent with certain nominal fees.

• 1. Ge

Gene neral l 1.5:When uCustoms will replace SMK ?

Gradu dually ally fr from 1st

st

Januar ary 2016 uCustoms

• ms will

l repl place ace co compl pletely tely

• nce it is fu

fully ly stabi biliz ized ed

• 1. Ge

Gene neral l

1.6:When uCustoms will replace Mytradelink ?

Natio ional nal Sing ngle le Wind ndow

• w

will l replace lace myTrad radelink link All new transact nsactio ions ns will l comm mmence ence via uCusto stoms ms from

• m 1st

st Januar

uary y 2016

• 1. Ge

Gene neral l

1.7:How to mai aintain ntain mini nimal mal se servic vice e int nterruptions erruptions ?

• 1. Adva

vanced nced Infras rastructu tructure e readiness diness

• 2. Requir

quires es minimal imal

• perational

erational bandwi ndwidth dth 3.Es Establ tablis ishe hed busin siness ess conti ntinuity nuity plan

• 4. Estab

tabli lish shed ed standar andard d

• perating

erating proc

• cedur

edure e Minimal imal service vice interrup erruption tions

• 1. Ge

Gene neral l

1.8:What are the Key Performing Index & the Salient declaration features?

80% falls ls under er

GR GREEN EN

chan annel el

• 1. Self

f asses essmen ment

• 2. Elimina

iminate e inco consis isten tencies cies 3.Fast t clear earan ance ce

• 4. Minima

imal l human man inter terven ventio tions 5.Fair ir stan andardize ized screening eening proced cedures es

• 1. Ge

Gene neral l

1.9:What are the *operation hours?

24 24

hours a day

7

days ys a week k

365 365

days ys a year ar

Terms and conditions apply * Subjected to type of services

• 1. Ge

Gene neral l

1.10:What would be the reimbursement for Customs Examination Area renovations?

No reimbur mbursements sements Su Suggest est to use existing sting facilit ilities/fu ies/funds nds with minim imal al changes nges /renovations

• vations

2. . uC uCus usto toms ms Syste stem 2.1:What do do I ne need ed to ge get the he access ess?

• 1. A

. Any y sma mart t devices ices

• 2. I

. Inter ternet et

• 3. On

. One ti time regist istratio ration

• 4. Approval
• val upon

regist istratio ration Web based ed applicat lication ion

2. . uC uCus usto toms ms Syste stem 2.2:How :How many ny Clu lust ster ers s and nd Mo Modu dule les? s?

1. Registra ration ion & Licensin ing

• 4. Control
• l &

Prevention ion

• 2. Cleara

ranc nce

• 5. Revenue

& & Accounting ng 3.

• 3. Audit

it & Enfor forcement cement

• 6. Knowledge

Managem emen ent

• 7. System

em Management ement

8. 8. Technolog

• gy

Clusters:8 Modules: 54

2. . uC uCus usto toms ms Syste stem

2.3:Ho :How w ma many full lly y equipped uipped Custom toms s Exa xaminatio mination Ar Area ea (CEA EA) ) involved

• lved ?

Selan angor

Pelabuha uhan Utara ra Pelabuha uhan Barat Pelabuha uhan Selatan Pelabuha uhan Asania niaga

Johor

Komple leks CIQ, Banguna unan Sultan Iskand ndar Komple leks ICQ, Banguna unan Sultan Abu Bakar Pelabuha uhan Pasir ir Gudang

Pulau lau Pinan ang

Termina inal l Kontena na Butterw rwort rth Utara ra Termina inal l Kontena na Butterw rwort rth

Kuala ala Lump mpur

Lapang ngan Terbang ng Antara rabang ngsa Kuala la Lumpur r (KLIA).

Pahan ang

Pelabuha uhan Kuant ntan

Perlis lis

Komple leks Kargo, , Padang Besar

Kedah

Komple leks Kargo, , Bukit it Kayu u Hitam,

Kelan lanta tan

Komple leks Kargo, , Rantau u Panja jang ng

Perak ak

Komple leks Kargo, , Pengkala lan Hulu

Sabah ah

Pelabuha uhan Sepang nggar

Sarawak awak

Pelabuha uhan Senari ri

CEA: 18

2. . uC uCus usto toms ms Syste stem

2.4:What happen to those ports not listed among the 18 fully equipped CEA?

Granted with

full functionalities

• f uCustoms

Difference:

Without full physical infrastructure

• Auto-gate
• NIIT equipment
• Auto-gate

2. . uC uCus usto toms ms Syste stem

2.5:How do I get the right access for the system?

1. Regist istratio rations ns

• One time

me regist istration ration reques uest t

• 2. Approval
• val
• By system

tem admi mini nistrator trators

• 3. L

. Log on the site e

• E-ma

mail il Notif tification ication requi uired ed

• Log in via user’s

name e and Passwor

• rd

d

2. . uC uCus usto toms ms Syste stem

2.6: How My-manifest caters for all routes of entry by 2016 ?

Sea

• declaration

24 24

hours before its arrival.

Air

• declaration

2 2

hours before its arrival.

Proposed

• sed

Amendmen ents ts to the Custom

• ms

s Act 1967:

2. . uC uCus usto toms ms Syste stem

2.7: How is th s the pa payme ment nt under r protes est being g process ss via uCustom stoms ?

Apply for appeal Approve by Tribunal Review by respective Head

• f departments

Automated Notification

uC uCus ustoms

• ms

has the embedded functionality

• n payment under the review

and ap appeal eal process.

2. . uC uCus usto toms ms Syste stem 2.8:Does uCustoms Intergrate with GST system?

YES

2. . uC uCus usto toms ms Syste stem

2.9:How can we assess the past SMK data?

• 1. SM

SMK da data will l be be migr grated ated into

• the uCustoms
• ms

syste tem

• 2. Data

a arch chivin iving g in n da data centre

• 3. Accessi

ssibl ble e in fu future e by by any author

• riz

ized ed users.

2. . uC uCus usto toms ms Syste stem

2.10:Does uCustoms provide real time data statistics and reports? Real l ti time me data ta and d sta tatistic tistics s will ll be available* ilable* in th the dashboa shboards ds * * to authorized personnel only

YES

Illustrations only

2. . uC uCus usto toms ms Syste stem 2.11: Does uCustoms use digital authorized signature ?

YES

• *Digital Signature as approved by

MAMPU (Public Key Infrastructure)

• * applies to RMCD users only

It uses

2. . uC uCus usto toms ms Syste stem

2.12:Does uCustoms practice a single HS code as seen among the AMC* ?

YES

* AMC: ASEAN Member countries

• One single code
• Some policies and amendment of regulation

were still in under considerations. It is working towards

2. . uC uCus usto toms ms Syste stem

2.13:D 3:Does

• es
• n
• ne stop
• p CEA

A wil ill l be equipped ipped wit ith prope

• per

r facili ilities ties ?

YES

• Mobile devices
• Broadband facilities
• Equipped inspection area
• Storage areas

Well equipped with:

2. . uC uCus usto toms ms Syste stem

2.14:Does uCustoms provide assurance on the sustainable engagements with ports authorities?

YES

Arch chitec itectur ture e de desi sign gn is made to sustain for a significant amount of years COTS sy syst stem em that has been proven in various countries

• 3. Natio

ional nal Sin ingl gle e Win indo dow w

3.1:Does uCustoms connect to OGA/PIA that do not have any system?

Log into National nal Single Window w My My-Manife anifest st My My-declar clare My My-PCO My My-Perm ermit it My My-pay aymen ent

YES

You need d to log into

• the Nationa

tional l Si Single le Window

• w

• 3. Natio

ional nal Sin ingl gle e Win indo dow w

3.2: How uCustoms and NSW related to each other?

• is functioning as a National Single Window
• with the end to end customs processes catered under one

single platform.

• In future, It will interfaced with the ASEAN Single Window (ASW)

Th The e des esign ign ar architectur hitecture e of uCustoms stoms system tem

Auto Gate Systems

Customs Management Revenue Collection

Excise

Enforcement Airlines/Ship Agents Ports Authority Bank OGA & PIA

Payment Instructions Manifest; Clearance License Data; Approvals Manifest; Clearance

Trading Community Cargo Targeting Vessel Targeting

JKDM Stations JKDM States JKDM HQ

Customs Single Window Customer Care

National Targeting Center (NTC)

Executive Information System Knowledge Management

Declarations

• 3. Natio

ional nal Sin ingl gle e Win indo dow w

3.3 :Does uCustoms comply to latest World Customs Organisation (WCO) data model version 3.4?

YES

• 3. Natio

ional nal Sin ingl gle e Win indo dow w

3.4:How uCustoms integrate with OGA/PIA with and without system ?

• Using Middleware for the integration

OGA/PIA A/PIA with h system stem

• Log in via National Single Window

OGA/PIA A/PIA witho hout ut system stem

• 3. Natio

ional nal Sin ingl gle e Win indo dow w

3.5:Does the development need to be postpone for those who are in the process of building their own system currently ?

The organisation can proceed with their own development Appropriate to share information for future integration purposes

No

• 3. Natio

ional nal Sin ingl gle e wi wind ndow w

3.6: Does any budget provided for the integration process /effort?

YES

For integration effort for Government departments only

NO

For own department system development effort Respective department will have to source for their own funds.

• 4. Cha

hange nge Ma Mana nageme gement nt

4.1: What are the awareness events created to engage different stakeholders?

Chat groups ps – T elegra gram, m, Whatapps pps Facebook

• ks

s E-newsl sletters s Pamphlets s State te Champi mpion

• ns

s in in-hou

• use

se awareness ss sessi sion

• ns

Phase se I nation

• nal

roadsh shows

• ws

• 5. Train

ining ing

4.2: How am m I be appr propriately

• priately

tr trained ined ?

Trainin ning session

• ns

s Trainin ning the traine ners Techn hnical cal trainin ning Transfer sfer of T echn hnolog

• logy

y Step-by by- step guide On On-line ine trainin ning video

• Hands-on
• n

trainin ning

• 5. Train

ining ing

4.2: Who shall I refer to acquire knowledge ?

Point of reference nce

• n
• n-si

site System m administ istra rator

• rs

Trainer ers Champions ions Mentor

• rs

s Web based on line referenc ence e materials ials Call center r servic ices es

• 5. Train

ining ing

4.3: How to ob

• obtain

ain any assistance, istance, enquiries iries and in informati

• rmation
• n
• n
• n uCusto

stoms ms?

Helpdesk support

• Chann

nnel el via the call centr tre supported ted by by techn hnical cal person

• nne

nel l

Public e- mail box

• Ucustom

toms.voi s.voices ces @custom toms.go .gov.my my

Call centre services

• Tel: 1-300

300-88 88-500 500

For any further enquiries: Contact us : Ucustoms stoms.voice .voices @customs.gov stoms.gov.m .my