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Introduction to Shaw healthcare for Gavin vin He Henderso derson He Head d of FM Se Servic vices es 100m pa turnover 11.6m ebitda 65 Care Facilities Nationwide 2107 Registered Care Home beds 1397 day Care Places


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Introduction to Shaw healthcare for

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Gavin vin He Henderso derson He Head d of FM Se Servic vices es

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 £100m pa turnover  £11.6m ebitda  65 Care Facilities Nationwide  2107 Registered Care Home beds  1397 day Care Places  288 Residential Houses  55% income from Long Term LA/PFI Contracts  £1.2bn long term contract value  3800 employees

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Hard FM services including asset & life cycle management into 3500 beds 65 care facilities where Shaw delivers care under PFI/PP contracts 8 care facilities where Shaw delivers FM ( Hard & soft) Services as a PFI sub contractor Shaw operates 1029 registered dementia care beds – equating to over 48% of beds 3 NHS Hospital Catering Contracts Largest Home 90 beds Smallest Home 6 Beds

Shaw healthcare - Overview

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 Employee ownership

83%

 Shaw Foundation ( Charity )

14%

 Bridges Holdings ( Investor L/T)

3%

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 The Journey  Audit/Report/Recommend

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  • Inconsistent

  • Supplies

  • Food Quality

  • Menu planning

  • Nutrition

  • Dysphagia

  • Equipment

  • Allergens
  • Food Presentation & Service to Residents

  • Environment

  • Table Service Presentation
  • Standards

  • No Mealtime standards being adhered to
  • Lack of support & direction

  • Insufficient support to Home Managers

  • Insufficient support to Kitchen Teams
  • Food costs

  • No procurement Policy

  • Excessive Food costs
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Priorities

Question - Home Cooked or Cook Chill/Frozen ????????

Procurement – Food Supplies – One stop shop – support / partnership

Recipe folders – consistency – Nutrition info – Allergens info

Menus – Presentation – consistent - flexibility

Regional Support – Regional FM Managers

Mealtime standards – Consistent approach

Table Presentation

Cook Training

Food Budget focus

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 Regional FM Managers  Wales & West Mids  South East  East Mids & London

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 Qualified Cooks  Developing Kitchen Assistants  Dyshagia Training  Auditing  5 Stars – Score on the Doors

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 Commercial grade  Right equipment  Standardisation  One supplier

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 Continually review  Continually improve – best practice  All suppliers Online Ordering  Continued partnering with Suppliers  Food Budget / Spends  Technology - integrated

 FOH - Residents  BOH – Kitchen & Menu Costing  Labour saving

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 Shaw strategy to double the business in 8 yrs  Current  4 new build Care Homes in next 18 months  Short list for 11 new build Care Homes  Organic complementary growth

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