Introduction to Shaw healthcare for
Gavin vin He Henderso derson He Head d of FM Se Servic vices es
£100m pa turnover £11.6m ebitda 65 Care Facilities Nationwide 2107 Registered Care Home beds 1397 day Care Places 288 Residential Houses 55% income from Long Term LA/PFI Contracts £1.2bn long term contract value 3800 employees
Shaw healthcare - Overview Hard FM services including asset & life cycle management into 3500 beds 65 care facilities where Shaw delivers care under PFI/PP contracts 8 care facilities where Shaw delivers FM ( Hard & soft) Services as a PFI sub contractor Shaw operates 1029 registered dementia care beds – equating to over 48% of beds 3 NHS Hospital Catering Contracts Largest Home 90 beds 6 Beds Smallest Home
Employee ownership 83% Shaw Foundation ( Charity ) 14% Bridges Holdings ( Investor L/T) 3%
The Journey Audit/Report/Recommend
Inconsistent ◦ - Supplies - Food Quality - Menu planning - Nutrition - Dysphagia - Equipment - Allergens Food Presentation & Service to Residents ◦ - Environment - Table Service Presentation Standards ◦ - No Mealtime standards being adhered to Lack of support & direction ◦ - Insufficient support to Home Managers - Insufficient support to Kitchen Teams Food costs ◦ - No procurement Policy - Excessive Food costs
Priorities Question - Home Cooked or Cook Chill/Frozen ???????? Procurement – Food Supplies – One stop shop – support / partnership Recipe folders – consistency – Nutrition info – Allergens info Menus – Presentation – consistent - flexibility Regional Support – Regional FM Managers Mealtime standards – Consistent approach Table Presentation Cook Training Food Budget focus
Regional FM Managers Wales & West Mids South East East Mids & London
Qualified Cooks Developing Kitchen Assistants Dyshagia Training Auditing 5 Stars – Score on the Doors
Commercial grade Right equipment Standardisation One supplier
Continually review Continually improve – best practice All suppliers Online Ordering Continued partnering with Suppliers Food Budget / Spends Technology - integrated FOH - Residents BOH – Kitchen & Menu Costing Labour saving
Shaw strategy to double the business in 8 yrs Current 4 new build Care Homes in next 18 months Short list for 11 new build Care Homes Organic complementary growth
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