SLIDE 1
Why this project?
- The data didn’t look good…
Finalist Presentation Melissa Welsh PleDG- ED: Its worth the wait - - PowerPoint PPT Presentation
Finalist Presentation Melissa Welsh PleDG- ED: Its worth the wait - - PowerPoint PPT Presentation
Finalist Presentation Melissa Welsh PleDG- ED: Its worth the wait Why this project? The data didnt look good The consumer feedback wasnt glowing I had a broken hand from sport, but the ED doctor thought I broke my hand
SLIDE 2
SLIDE 3
- The consumer feedback wasn’t
glowing
“I had a broken hand from sport, but the ED doctor thought I broke my hand in a fight. I was disgusted and left. I only found out the next day from my GP that my hand was broken.” Aboriginal Consumer
SLIDE 4
- The outcome for the consumer was
that they weren’t accessing care when they needed it
SLIDE 5
What did we aim to fix?
Oct 2014: 5.61% Overall DNW rate Feb 2015: 4% Overall DNW rate
SLIDE 6
What did we aim to fix?
2014: 8.7% Aboriginal DNW rate July 2015: 7% Aboriginal DNW rate July 2016: 4.2% Aboriginal DNW rate
SLIDE 7
What did we do?
We listened to our consumers and addressed their concerns: → Access to Care → Uncomfortable environment for waiting → Service lacking cultural competence
SLIDE 8
Results
SLIDE 9
Results
SLIDE 10
Where to from here…
WoHP for
- ngoing
monitoring of performance
SLIDE 11
Peter Ballard, NUM ED/ICU, BHHS Verina Crawford, Aboriginal Mental Health Worker, FWLHD Kath Naden, Community Development Officer, PHC, Usyd BHUDRH Denise Hampton, Aboriginal Project Officer, PHC, Usyd BHUDRH Peter Crombie and Haley King, ALO’s, BHHS