Finalist Presentation Melissa Welsh PleDG- ED: Its worth the wait - PowerPoint PPT Presentation

Finalist Presentation Melissa Welsh PleDG- ED: It’s worth the wait

Why this project? • The data didn’t look good…

• The consumer feedback wasn’t glowing “I had a broken hand from sport, but the ED doctor thought I broke my hand in a fight. I was disgusted and left. I only found out the next day from my GP that my hand was broken.” Aboriginal Consumer

• The outcome for the consumer was that they weren’t accessing care when they needed it

What did we aim to fix? Oct 2014: 5.61% Overall DNW rate Feb 2015: 4% Overall DNW rate

What did we aim to fix? 2014: 8.7% Aboriginal DNW rate July 2015: 7% Aboriginal DNW rate July 2016: 4.2% Aboriginal DNW rate

What did we do? We listened to our consumers and addressed their concerns: → Access to Care → Uncomfortable environment for waiting → Service lacking cultural competence

Results

Results

Where to from here… WoHP for ongoing monitoring of performance

Acknowledgements Peter Ballard, NUM ED/ICU, BHHS Verina Crawford, Aboriginal Mental Health Worker, FWLHD Kath Naden, Community Development Officer, PHC, Usyd BHUDRH Denise Hampton, Aboriginal Project Officer, PHC, Usyd BHUDRH Peter Crombie and Haley King, ALO’s, BHHS