Enterprise Enterprise Professional Mobility Wireless Services - - PowerPoint PPT Presentation
Enterprise Enterprise Professional Mobility Wireless Services We keep your Mission critical Minimise business business businesses rely on disruption and connected in the us to keep them provide the mobility most challenging running
Mission critical businesses rely on us to keep them running 24x7
Minimise business disruption and provide the mobility services you need to keep your business
We keep your business connected in the most challenging conditions
1. Helpdesk 2. On-line Portal 3. Reporting and Analysis 4. Remote Access and Diagnostics 5. Manufacturer Repair Management 6. Service Contract Renewal 7. Performance Monitoring 8. Software Re-staging
1. Project Management 2. System Documentation 3. Training 4. Ongoing Device Management 5. Preventative Maintenance 6. On-site health checks
1. Pilot testing – Pilot and Proof of Concept 2. Device Management Set Up 3. Installation 4. Commissioning 5. QA and staging of SOE on devices 6. Asset Management 7. Sim Card Provisioning
1. Consulting 2. Requirement Analysis 3. Security Design 4. System Integration 5. Site Surveys/Site Audit 6. Definition of SOE
Mobile Device Management Barcode Printing Mobile Computing Wireless LAN
Data Capture RFID Internet of things Voice
SOUTH ISLAND NORTH ISLAND
6 3
ZEALAND SA QLD NSW
6 3 2
VIC WA
4 2
Severity Level Definition
Supporting clients across Australia and New Zealand
Specialist Engineers providing expert advice
Call logging system ensuring SLA are met. Audit trail.
Australia: 1800 111 759 New Zealand: 0800 770 788 helpdesk@skywire.com.au
Greater visibility of cases and closures
Online Portal Automatic back-end connections Search, Report + Export Traceability
Comprehensive Online Portal connected to Skywire backend systems Portal connected to vendor repair centers with automatic issuing of vendor RMA’s Full ticket history information, Service Contract Information, Reporting with export to excel function
We keep your business connected in the most challenging conditions Minimise business disruption and provide the mobility services you need to keep your business operational. Mission critical businesses rely on us to keep them running 24x7
Asset Management Cloud Offering Revamped Online Portal fully integrated into Zebra RMA system Campaigns Consolidation and management of contracts to make it easier for customers to manage Monthly and Quarterly billing – Opex vs Capex Airwatch Device Management certified NSIGHT and MPACT FTP solution to self load and configure devices Zebra printer management via Zatar and Airwatch Significant investment in Skywire NAV/CRM backend system with ITIL service desk
– Print Anywhere – Print Anything – Share your Printers
– Convenience – Enterprise Ready – Data Security – Improved Productivity
– Proactively preempt faults – Increased uptime – Increased device productivity
Reduce no faults found Scan the barcodes to set up Simple to use Configures wireless and connects to FTP server to download Wavelink/Soti/Airwatch which connects to server and downloads packages Set up once and leave
Initia tial l Desig ign and Deplo loyment Define Device Gold Image Initial Device Staging Sca can and Go Asset Management Maintain Asset Register Track device inventory Serv rvic ice Contra tract t Management Softw tware re Rollo llout t Controlled and rapid rollout via MDM Remote Device Triage Qualified tech support helpdesk 24x7 if required RMA Case Management Coordinate device return / replacement B2B conne nector with h vend ndor RMA systems ms Repair Management Vendor repair centre escalations Devic ice Security ity Remote wipe and lock lost or stolen devices Profile lock down via MDM Monthly ly and Quarte rterl rly Revie iews Performance Evaluation, Support and Service Review Coordination Reportin rting Preventative and performance analytics across population of devices Monit itorin ing and Prevention Profile Management Pro-active analytics via MDM Spares Pool Management 24 Hour next business day replacement of business ready unit Onli line Po Porta tal Manage cases View historical reports Manage contracts Monthly ly Serv rvic ice Contra tracts ts Pay y for wha hat yo you u us use Opex model