Enterprise Enterprise Professional Mobility Wireless Services We keep your Mission critical Minimise business business businesses rely on disruption and connected in the us to keep them provide the mobility most challenging running 24x7 services you need to conditions keep your business operational. Skywire. Your trusted mobility service provider.
Skywire Services Mobile Wireless Barcode Mobile Device Computing LAN Printing Management Data RFID Internet of Voice Capture things Skywire. Your trusted mobility service provider.
Service differentiates us Skywire. Your trusted mobility service provider.
The Skywire Difference DESIGN DEPLOY MANAGE SUPPORT 1. Consulting 1. Pilot testing – Pilot and 2. Requirement Analysis Proof of Concept 1. Project Management 3. Security Design 1. Helpdesk 2. Device Management Set 2. System Documentation 4. System Integration 2. On-line Portal Up 3. Training 5. Site Surveys/Site Audit 3. Reporting and Analysis 3. Installation 4. Ongoing Device 6. Definition of SOE 4. Remote Access and 4. Commissioning Management Diagnostics 5. QA and staging of SOE on 5. Preventative Maintenance 5. Manufacturer Repair devices 6. On-site health checks Management 6. Asset Management 6. Service Contract Renewal 7. Sim Card Provisioning 7. Performance Monitoring 8. Software Re-staging Skywire. Your trusted mobility service provider.
Customer Engagement Customer End User Software Provider Solutions Skywire. Your trusted mobility service provider.
Partners and Alliances Skywire. Your trusted mobility service provider.
Enterprise Mobility Customers Skywire. Your trusted mobility service provider.
Tier 1 Product Certifications Wireless LAN Mobile Mobile Device Barcode Computing Management Printing Skywire. Your trusted mobility service provider.
Tier 1 Product Certifications RFID Data Internet of Voice Capture things Skywire. Your trusted mobility service provider.
Servicing Australia and New Zealand 23 TECHNICIANS IN AUSTRALIA 6 NSW 3 QLD 2 SA 4 WA 2 VIC 6 TECHNICIANS IN NEW ZEALAND 6 NORTH ISLAND 3 SOUTH ISLAND Skywire. Your trusted mobility service provider.
Skywire Help Desk Australia + NZ Supporting clients across Australia and New Zealand Australia: 1800 111 759 Logging System New Zealand: 0800 770 788 Call logging system ensuring helpdesk@skywire.com.au SLA are met. Audit trail. i9 Qualified Engineers Specialist Engineers providing expert advice Escalation Process Severity Level Definition Skywire. Your trusted mobility service provider.
Skywire Portal Comprehensive Online Portal connected to Skywire Online Portal backend systems Portal connected to vendor repair centers with Automatic back-end connections automatic issuing of vendor RMA’s Full ticket history information, Service Contract Search, Report + Export Information, Reporting with export to excel function Traceability Greater visibility of cases and closures Skywire. Your trusted mobility service provider.
We help you build the best solution for your business We keep your business connected in the Minimise business disruption and provide Mission critical businesses rely on us to most challenging conditions the mobility services you need to keep keep them running 24x7 your business operational. Skywire. Your trusted mobility service provider.
New Initiatives Revamped Online Portal fully integrated into Zebra RMA system Asset Management Cloud Offering Significant investment in Skywire NAV/CRM backend system with ITIL service desk FTP solution to self load and configure devices Airwatch Device Management certified Zebra printer management via Zatar and Airwatch Monthly and Quarterly billing – Opex vs Capex Consolidation and management of contracts to make it easier for customers to manage NSIGHT and MPACT Campaigns Skywire. Your trusted mobility service provider.
ALL TOUCH Terminal emulation Skywire. Your trusted mobility service provider.
Enterprise Cloud Print • Zatar enables Zebra printers to securely connect to the Internet enabling availability to; – Print Anywhere – Print Anything – Share your Printers • Benefits – Convenience – Enterprise Ready – Data Security – Improved Productivity Skywire. Your trusted mobility service provider.
Proactive and Remote Maintenance • Zatar enables connectivity to Zebra printers everywhere thus empowering support systems and tools making it easy to provide remote support, spot usage trends and status changes as well as gain insight into the device performance. • Benefits – Proactively preempt faults – Increased uptime – Increased device productivity Skywire. Your trusted mobility service provider.
Scan and Go Scan the barcodes to set up Configures wireless and connects to FTP server to download Wavelink/Soti/Airwatch which connects to server and downloads packages Simple to use Reduce no faults found Set up once and leave Skywire. Your trusted mobility service provider.
Skywire Extra Value Monthly ly and Quarte rterl rly Revie iews Initia tial l Desig ign and Deplo loyment Performance Evaluation, Support Define Device Gold Image and Service Review Coordination Initial Device Staging Sca can and Go Monthly ly Serv rvic ice Contra tracts ts Pay y for wha hat yo you u us use Remote Device Triage Opex model Qualified tech support helpdesk 24x7 if required Onli line Po Porta tal Manage cases Spares Pool Management View historical reports 24 Hour next business day Manage contracts replacement of business ready unit Reportin rting Preventative and Devic ice Security ity performance analytics Remote wipe and lock across population of lost or stolen devices devices Profile lock down via MDM Softw tware re Rollo llout t Controlled and rapid RMA Case Management rollout via MDM Coordinate device return / replacement B2B conne nector with h vend ndor RMA systems ms Monit itorin ing and Prevention Profile Management Asset Management Repair Management Pro-active analytics Maintain Asset Register Vendor repair centre escalations via MDM Track device inventory Serv rvic ice Contra tract t Management Skywire. Your trusted mobility service provider.
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