Employing the SCQF Alan Purvis, Learning And Development Manager, - - PowerPoint PPT Presentation

Employing the SCQF

Sheena Greco, Principal Educator, Educational Development Team, NHS Education for Scotland Alan Purvis, Learning And Development Manager, Aegon UK Gail Dennett, Learning and Development Lead, NHS Education for Scotland

#scqf2018

SCQF Credit Rating

Platform Academy Induction Course

3

Who are we?

Aegon UK

4

The Opportunity

In the market we operating in, 3 of the most important factors in generating new business :

• Price
• Proposition
• Service

The L&D team recognised that to improve the service we provide our customers, we must invest in our people and give them the skillset required to offer this service.

Aegon UK

5

The Product

Our induction lasts for 5 weeks and takes a blended learning approach to achieve role

• competency. This is broken down as follows:

Aegon UK

General Induction (8 days) Advanced Induction (2/7 days) Buddy Bay & Call Sign Offs (10/15 days)

6

Our journey with SCQF

• Working with Aegislearn to set up relationship
• Julie from SCQF Partnership ran a workshop to come in and detail benefits credit rating can

bring

• No other financial companies in Scotland offer a recognised induction programme
• Were able to put us in contact with numerous credit rating bodies
• Helped set up the relationship with Edinburgh Napier University
• Have kept in touch throughout our journey towards credit rating

Aegon UK

7

The Future

One of the biggest issues we face when it comes to recruitment is attracting the top talent in the industry. We were a late entry to the UK Platform Market and face lots of stiff competition in and around the Edinburgh area for attracting Customer Service Representatives. On review from Napier University, our course has been credit rated at SCQF level 8. We are looking to utilise this unique selling point to show people that are interested in a career in Customer Services, that Aegon are willing to invest in the appropriate levels of training to strive to become the number one service provider in the market.

Aegon UK

8

Questions?

Aegon UK

Using SCQF in NHSScotland

A learning journey

NHS Education for Scotland

Recognition of Prior Learning (RPL)

NHS Education for Scotland

• experienced staff
• had little opportunities for formal

learning

• Maximising informal and experiential learning

RPL for Developing the Workforce?

NHS Education for Scotland

What we can use RPL for in NHS Boards? RPL

Benchmarking

• Informal

Benchmarking

• Formal

Formal Recognition – Partial Credit Formal Recognition – Advanced Entry Recruitment

NHS Education for Scotland

• Workshop 1 – RPL Getting it Right for

You

• Workshop 2 – RPL Getting it Right for

All

• ‘Once for Scotland’ approach

How are we going to use RPL in NHSScotland?

NHS Education for Scotland

Proposal to Develop National Guiding Principles

NHS Education for Scotland

• Recruitment/Human Resources - recognising

equivalency in terms of qualifications, learning and experience

• Health & Social Care Integration – facilitating the

development of a flexible workforce across sectors

• Widening Access – removing barriers and

increasing opportunities for career progression

• Financial – reduction of time and cost of accredited

learning

Potential Impact

NHS Education for Scotland

• Sheena.Greco@nes.scot.nhs.uk
• Tel: 0131-656-4361
• Gail.Dennett@nes.scot.nhs.uk
• Mobile: 07833048185

Contact Details

NHS Education for Scotland

• RPL Managers Guide

http://www.nes.scot.nhs.uk/media/3506408/nesd0540_rpl_managers_guide_4.pdf

• RPL Learners Guide

http://www.nes.scot.nhs.uk/media/3506547/nesd0541_rpl_user_guide_4.pdf

• At a Glance Sheet
• Case Studies

RPL Resources

Questions?

#scqf2018