EMERGENCY SERVICES D IVISIONS E MERGENCY C OMMUNICATIONS 911 E - - PowerPoint PPT Presentation

Welcome to

EMERGENCY SERVICES

DIVISIONS

• EMERGENCY COMMUNICATIONS 911
• EMERGENCY MANAGEMENT

– EMERGENCY MEDICAL LIAISON SERVICES – ANIMAL CONTROL – HAZMAT

• TRAINING & QUALITY ASSURANCE
• RADIO TECHNICAL SUPPORT
• ACCREDITATION

DIVISIONS

• Emergency Communications Specialists (ECS)

– 4 shifts of 7 employee’s – Work 12.25 hour shifts

• 0515 to 1730
• 1715 to 0530

– Part-time staff

EMERGENCY COMMUNICATIONS 911

• Answer All 9-1-1 Calls for Fire/EMS/Police
• Dispatch

– Fire – Emergency Medical Services (EMS) – Sheriff’s Office – Support for Maryland State Police – Animal Control – Outside Agencies

• SMECO, METCOM, Social Services, etc.
• Calvert Cliffs 24-Hour Monitoring Point
• Mutual Aid - Assist Surrounding Jurisdictions

EMERGENCY COMMUNICATIONS 911

EMERGENCY COMMUNICATIONS 911

Computer Aided Dispatch

EMERGENCY COMMUNICATIONS 911

Vantage Point

• Linked with Phones
• Linked with CAD

Mapping

EMERGENCY COMMUNICATIONS 911

Radio System

Radio’s for ▪ Fire ▪ Ems ▪ Sheriffs ▪ MSP ▪ Mutual Aid ▪ State Highway ▪ Coast Guard ▪ College Public Safety ▪ STS Buses ▪ DP&W ▪ Parks & Rec ▪ Public Schools ▪ Private Schools ▪ MedStar Hospital

EMERGENCY COMMUNICATIONS 911

Phone System

Supported by Verizon

• 8 911 Lines
• 7 Admin Lines
• 4 Sheriffs Lines
• 4 Ringdown Lines

EMERGENCY COMMUNICATIONS 911

When you call 911

What is your address? What is your phone number? What is your name? What happened? Are you on the scene now? When did this Occur?

EMERGENCY COMMUNICATIONS 911

ProQA Dispatch

EMD Emergency Medical Dispatch EPD Emergency Police Dispatch EFD Emergency Fire Dispatch

When to Call 9-1-1 ▪ When life and\or property are in danger ▪ When you think someone’s life is threatened ▪ When someone is injured ▪ When in Doubt – When NOT to Call 9-1-1

• When You Need Road/Travel/Weather Information
• Transportation to a Doctor Appointment
• To Get Quicker Attention in the Emergency Room
• To Get Prescriptions Filled

EMERGENCY COMMUNICATIONS 911

Make the Right Call

We Manage Expectations EMERGENCY MANAGEMENT

EMERGENCY MANAGEMENT

Hazards in St. Mary’s County

• Man-made Hazards

CBRNE, Chemical, Biological, Radiation, Nuclear, Explosive CCNPP Pax River NAS Terrorism HazMat Spills Natural Gas Leak Fires Motor Vehicle Accidents Natural Hazards Hurricane/Tropical Storm Tornado Flooding (including Dam Breaks) High Winds Drought Wildfire Epidemics

EMERGENCY MANAGEMENT

Training & Exercise

Training

• FEMA on site
• PIO Awareness
• Reception Center / Decon
• Private School Active Assailant
• PIO Training
• Advanced PIO 3 day
• Damage Assessment
• Monthly Radio Test
• Pubic Schools
• Private Schools

Exercise

• MS-1 MedStar St. Mary’s Hospital
• Full Scale Margaret Brent Middle

School

• Charlotte Hall Veterans Home
• MedStar Code Silver
• Nursing Center
• Admin.
• All three shifts

EOC Levels of Activation

EMERGENCY MANAGEMENT

Full Partial Situational Awareness Normal

Who Shows Up in the EOC?

– One or More Representatives of the Following Organizations

– BOCC & County Administrator – Emergency Services – Aging & Human Services

• SMC Health Department

– SMC Board of Education – County Volunteer Fire Chief – County Volunteer Rescue Chief – Department of Social Services – Public Works and Transportation – State Highway Administration – SMC Sheriff’s Office – Maryland State Police – Public Information Office – Land Use & Growth Management – Radio Amateur Civil Emergency Service (RACES) – SMC Metropolitan Commission – Maryland Dept. of Natural Resources – Patuxent River Naval Air Station – MedStar - St Mary’s Hospital – Calvert Cliffs Nuclear Power Plant – Maryland Department of Agriculture – Information & Technology

• MD Emergency Management Agency

EMERGENCY MANAGEMENT

Resources Available

• prepare.stmarysmd.com
• CodeRed Signup Weather Warnings
• E-notices
• Storm Ready
• FEMA website – www.ready.gov
• MEMA – mema.maryland.gov

EMERGENCY MANAGEMENT

EMERGENCY MANAGEMENT

EMERGENCY MEDICAL LIAISON SERVICES

INSTITUTE FOR EMERGENCY MEDICAL SERVICES SYSTEMS JURISDICTIONAL MEDICAL DIRECTOR

• DR. DAN GEARY
• ST. MARY’S PROVIDERS

PARAMEDICS EMERGENCY MEDICAL TECHNICIANS EMERGENCY MEDICAL RESPONDERS EMERGENCY SERVICES COORDINATOR MARK PETTIT

EMERGENCY MEDICAL LIAISON SERVICES

AED (AUTOMATED ELECTRONIC DELIBERATOR) 250 UNITS

• SHERIFFS OFFICE PATROL VEHICLES
• ALL COUNTY BUILDINGS
• FIRE / EMS DEPARTMENTS
• YEARLY TESTING & MAINTENANCE $140,000.00

MEETINGS

• RESCUE ASSOCIATION
• COUNTY RESCUE CHIEFS
• COUNTY QUALITY ASSURANCE
• COUNTY OPIOID DEATH
• MEDSTAR ST. MARY’S HOSPITAL
• MEIMSS REGION IV

EMERGENCY SERVICES COORDINATOR MARK PETTIT

EMERGENCY MEDICAL LIAISON SERVICES

• Staffing

– Emergency Manager – Animal Control Supervisor – 4 Animal Wardens

• On-Call for Emergencies 24/7
• Calls in 2017

– 2018 YTD

ANIMAL CONTROL

• New Facility

– April 2017 Animal Shelter Study – Spring 2018 Facility Needs & Wants Analysis – Fall 2018 Site Location

ANIMAL CONTROL

RADIO TECHNICAL SUPPORT

Radio’s for ▪ Fire ▪ Ems ▪ Sheriffs ▪ MSP ▪ Mutual Aid ▪ State Highway ▪ Coast Guard ▪ College Public Safety ▪ STS Buses ▪ DP&W ▪ Parks & Rec ▪ Public Schools ▪ Private Schools ▪ MedStar Hospital ▪ Maryland DRR - Parks 1700 - Radios (Mobiles and Portables) 9000 Subscribers

• State Resources
• Mutual Aid Counties
• Federal

HAZMAT

• Equipment is maintained, calibrated and owned by St. Mary’ County
• Supported and manned by local volunteer Fire / EMS Members
• Respond to Emergency Calls and Support Sheriff’s Office ES Team
• Train and Support Calvert Cliff’s Nuclear Power Plant
• Emergency Worker Briefings
• First Responder Monitoring and Decon
• Reception Center Monitoring and Decon

TRAINING & QUALITY ASSURANCE

911 COMMUNICATIONS PERSONAL

• Must be at least 18 years of age to apply
• Complete a St. Mary’s County Government Job Application
• Pass CritiCall Test 80% or Higher
• Decision Making
• Keyboarding wpm
• Audio Data Entry
• Call summarization
• Memory Recall
• Prioritization
• Map Reading
• Reading Comprehension
• Interview
• Accept Positions

TRAINING & QUALITY ASSURANCE

911 COMMUNICATIONS PERSONAL New Employees are required to complete a 4 week Training Academy and

• btain certifications. The Academy consists of the following

Scheduling and payroll procedures Emergency Management

• St. Mary’s County Sheriff’s Office

Detention Center Maryland State Police Animal Control Radio System overview EMS overview Fire Overview State Fire Marshal Board of Education County Tour Landmarks and addressing overview Customer Service Quality Assurance Computer Aided Dispatch (CAD) Phones Systems Meters/NCIC Awareness Water Related Incidents Weather Incidents Review and Test/Quiz

TRAINING & QUALITY ASSURANCE

Required Training Certificates:

• Emergency Telecommunicator Certification (ETC)
• Emergency Medical Dispatcher (EMD) Certification
• Emergency Police Dispatcher (EPD) Certification
• Emergency Fire Dispatcher (EFD) Certification
• Maryland Electronic Telecommunications Enforcement Resource System

(METERS)/National Crime Information Center (NCIC)

• Adult and Pediatric CPR/AED through the American Heart Association

Once successfully complete the training academy the new employee is assigned to a Certified Training Officer- Phase I- 160 hours- Navigating Special Operation Procedures, Human Recourse Policies, Geography and Mapping, Radio Verbiage, Basic CAD Functions, Phase II – 150 hours - On the job Training - Phones and call taking - Radio - Computer Aided Dispatch (CAD) - Customer Service Phase III- Independent work, training objectives, Chart (trainee must explain, demonstrate and perform their duties)

EMERGENCY SERVICES Questions?