Effective, Assertive Communication Improving Your Skills - - PowerPoint PPT Presentation

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Effective, Assertive Communication Improving Your Skills - - PowerPoint PPT Presentation

Effective, Assertive Communication Improving Your Skills CONCERN: Employee Assistance Program A Benefit for Employees and Families 2 CONCERN: EAP Services Work / Life Benefits Work / Life Benefits Immediate solutions to lifes


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Effective, Assertive Communication

Improving Your Skills

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CONCERN: Employee Assistance Program

A Benefit for Employees and Families

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CONCERN: EAP Services

Work / Work / Life Benefits Life Benefits

  • Immediate solutions to life’s toughest challenges
  • Parenting/Childcare Resources, Eldercare Services,
  • Legal/Financial Consultations

Short Short Term Counseling Term Counseling

  • Professional, confidential assistance
  • For you and your dependents

The Resilience The Resilience Hub Hub ™ & Life Adviser & Life Adviser

  • Online members exclusive resources center
  • Articles, videos, training courses and more
  • Self-help toolkits, guides and tips
  • Triumph over stress, improve your well being

24/7 24/7 free, confidential 800 free, confidential 800 number answered live number answered live

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Getting Started

  • Call for an appointment 6:30am to 5:00pm

(Pacific Time) Monday through Friday

  • In crisis situations, call 24/7 for immediate

telephone support

  • For more information

– Ask your HR/Benefits Department – www.concern-eap.com – Call CONCERN at (800) 344-4222

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Effective, Assertive Communication Improving Your

Skills

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Agenda

  • What is Effective

Communication

  • Communication Styles
  • Techniques to Improve

Communication Skills

  • Non-verbal Communication and

Communication Barriers

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Communication Process

Sender Appropriate Channel

clear and congruent verbal and non-verbal messages

Receiver Active Listening

clear and congruent verbal and non-verbal feedback

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What is Effective Communication?

Effective communication is being attentive

  • Distinguishing between listening and hearing
  • Entering the other’s world
  • Not assuming

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What is Effective Communication?

It also means communicating assertively

  • Making relationships more equal
  • Saying what you feel
  • Being straight forward about what you mean
  • Achieving win-win

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Basic Communication Styles

  • Passive

– I’m not okay

  • Aggressive

– You’re not okay

  • Passive Aggressive

– You’re not okay, but I will let you think you are

  • Assertive

– I’m okay and you’re okay

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Characteristics of Assertive Individuals

  • Stand up for rights and

beliefs

  • Convey sensitivity
  • Understand other’s feelings
  • Confront conflicting behavior

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“I” Language Assertiveness

1.Express your feelings 2.Describe the behavior 3.Describe the effect on you 4.Give a statement of the desired change 5.State the consequences if the behavior does not change

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Components of Non-Verbal Communication

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Sender/Receiver Disconnect

Two leading causes of communication breakdowns and misunderstandings

  • Listening Barriers
  • Contradictory messages

Solutions

  • Discard bad listening habits
  • Build effective listening skills
  • Learn to read body language

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Clarification Skills

A.Hearing B.Clarifying and Confirming C.Responding

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When to Consider Calling Your EAP

  • Emotional mood swings
  • Increased drug/alcohol use
  • Reckless behavior
  • Decreased work performance
  • Fractured relationships
  • Disrupted sleep and appetite
  • Suicidal thoughts

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Questions

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CONCERN: EAP Services

The Resilience Hub ™ & Life Adviser

  • Online members exclusive resources center
  • Articles, videos, training courses and more
  • Self-help toolkits, guides and tips
  • Triumph over stress, improve your well being
  • Learn how to manage stress, build resilience and

create positive habits

www.concern-eap.com 800-344-4222

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