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CONCERN: Employee Assistance Program
A Benefit for Employees and Families
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Effective, Assertive Communication Improving Your Skills - - PowerPoint PPT Presentation
Effective, Assertive Communication Improving Your Skills - - PowerPoint PPT Presentation
Effective, Assertive Communication Improving Your Skills CONCERN: Employee Assistance Program A Benefit for Employees and Families 2 CONCERN: EAP Services Work / Life Benefits Work / Life Benefits Immediate solutions to lifes
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CONCERN: EAP Services
Work / Work / Life Benefits Life Benefits
- Immediate solutions to life’s toughest challenges
- Parenting/Childcare Resources, Eldercare Services,
- Legal/Financial Consultations
Short Short Term Counseling Term Counseling
- Professional, confidential assistance
- For you and your dependents
The Resilience The Resilience Hub Hub ™ & Life Adviser & Life Adviser
- Online members exclusive resources center
- Articles, videos, training courses and more
- Self-help toolkits, guides and tips
- Triumph over stress, improve your well being
24/7 24/7 free, confidential 800 free, confidential 800 number answered live number answered live
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Getting Started
- Call for an appointment 6:30am to 5:00pm
(Pacific Time) Monday through Friday
- In crisis situations, call 24/7 for immediate
telephone support
- For more information
– Ask your HR/Benefits Department – www.concern-eap.com – Call CONCERN at (800) 344-4222
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Effective, Assertive Communication Improving Your
Skills
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Agenda
- What is Effective
Communication
- Communication Styles
- Techniques to Improve
Communication Skills
- Non-verbal Communication and
Communication Barriers
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Communication Process
Sender Appropriate Channel
clear and congruent verbal and non-verbal messages
Receiver Active Listening
clear and congruent verbal and non-verbal feedback
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What is Effective Communication?
Effective communication is being attentive
- Distinguishing between listening and hearing
- Entering the other’s world
- Not assuming
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What is Effective Communication?
It also means communicating assertively
- Making relationships more equal
- Saying what you feel
- Being straight forward about what you mean
- Achieving win-win
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Basic Communication Styles
- Passive
– I’m not okay
- Aggressive
– You’re not okay
- Passive Aggressive
– You’re not okay, but I will let you think you are
- Assertive
– I’m okay and you’re okay
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Characteristics of Assertive Individuals
- Stand up for rights and
beliefs
- Convey sensitivity
- Understand other’s feelings
- Confront conflicting behavior
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“I” Language Assertiveness
1.Express your feelings 2.Describe the behavior 3.Describe the effect on you 4.Give a statement of the desired change 5.State the consequences if the behavior does not change
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Components of Non-Verbal Communication
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Sender/Receiver Disconnect
Two leading causes of communication breakdowns and misunderstandings
- Listening Barriers
- Contradictory messages
Solutions
- Discard bad listening habits
- Build effective listening skills
- Learn to read body language
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Clarification Skills
A.Hearing B.Clarifying and Confirming C.Responding
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When to Consider Calling Your EAP
- Emotional mood swings
- Increased drug/alcohol use
- Reckless behavior
- Decreased work performance
- Fractured relationships
- Disrupted sleep and appetite
- Suicidal thoughts
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Questions
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CONCERN: EAP Services
The Resilience Hub ™ & Life Adviser
- Online members exclusive resources center
- Articles, videos, training courses and more
- Self-help toolkits, guides and tips
- Triumph over stress, improve your well being
- Learn how to manage stress, build resilience and
create positive habits
www.concern-eap.com 800-344-4222
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