THE LANGUAGE OF LEADERS - THE ASSERTIVE COMMUNICATOR 19 June - PowerPoint PPT Presentation

THE LANGUAGE OF LEADERS - THE ASSERTIVE COMMUNICATOR  19 June – Manchester  20 June – Birmingham  9 July – London  10 July – Leeds Anne Fanning, CPsychol Chartered Occupational Psychologist

The Assertive Communicator Anne Fanning, Psychology for Business Ltd 2013

The Assertive Communicator Objectives  Know how your personality type influences how you communicate with others  Explore ways to communicate effectively with other personality types  Feel more confident in managing your colleagues and your manager Anne Fanning, Psychology for Business Ltd 2013

The Assertive Communicator  A definition of assertive communication  Why is assertive communication helpful? Anne Fanning, Psychology for Business Ltd 2013

The Assertive Communicator Definition:  Assert your own needs while still considering and respecting the needs of others. Anne Fanning, Psychology for Business Ltd 2013

The Assertive Communicator Benefits:  Strengthen relationships  Reduce stress from conflict  Avoid work overload  Handle tricky situations more effectively. Anne Fanning, Psychology for Business Ltd 2013

The Assertive Communicator How?  Use ‘I’ statements rather than ‘You’ Anne Fanning, Psychology for Business Ltd 2013

The Assertive Communicator How?  Use ‘I’ statements rather than ‘You’  Avoid aggressive or passive statements Anne Fanning, Psychology for Business Ltd 2013

The Assertive Communicator How?  Use ‘I’ statements rather than ‘You’  Avoid aggressive or passive statements  Use facts, avoid personal comments Anne Fanning, Psychology for Business Ltd 2013

The Assertive Communicator How?  Use ‘I’ statements rather than ‘You’  Avoid aggressive or passive statements  Use facts, avoid personal comments  Know about your communication preferences and theirs – and use that knowledge Anne Fanning, Psychology for Business Ltd 2013

The Assertive Communicator Personality questionnaire: Bolton and Bolton  Assertiveness: Ask or tell?  Responsiveness: People or task-oriented? 75% of people (at least!) are different from you Anne Fanning, Psychology for Business Ltd 2013

The Assertive Communicator  Questionnaires – results Anne Fanning, Psychology for Business Ltd 2013

Personality types Anne Fanning, Psychology for Business Ltd 2013

Personality types  Reflective and thoughtful  Steady influence on others  Restrained, unassuming  Hesitant, quiet manner  Appears unemotional and cool  Analyses rather than acts Anne Fanning, Psychology for Business Ltd 2013

Personality types  Active and ambitious  Independent Driver  Appears self confident  Takes initiative  Strong-willed and forceful  Willing to confront others  Sense of urgency Anne Fanning, Psychology for Business Ltd 2013

Personality types  Highly sensitive  Feelings oriented Amiable  Shows empathy  Patient and avoids hurting others  Eager to please  Needs to be praised Anne Fanning, Psychology for Business Ltd 2013

Personality types  Takes things personally  Fun-loving  Inclined to generalise and exaggerate  Likes selling – especially self!  Outgoing and friendly  Egotistical Anne Fanning, Psychology for Business Ltd 2013

The Assertive Communicator Group work:  Formulate a response to the situations described in the handout  Practise the responses using another group: Analyticals to meet Expressives and Amiables to meet Drivers  Review the reaction and reconsider the response Anne Fanning, Psychology for Business Ltd 2013

Personality types: what’s important Anne Fanning, Psychology for Business Ltd 2013

The Assertive Communicator  Analyticals: Give me the details  Amiables: Show me you care  Drivers: Be bright, be brief, be gone! Anne Fanning, Psychology for Business Ltd 2013

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