E-commerce for Direct Farm Marketers Twilight Q&A: Operating - - PowerPoint PPT Presentation

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E-commerce for Direct Farm Marketers Twilight Q&A: Operating - - PowerPoint PPT Presentation

E-commerce for Direct Farm Marketers Twilight Q&A: Operating During the COVID-19 Pandemic Topics Overview of E-commerce Platforms Considerations for Selecting a Platform Payment Processing E-commerce Example: Using Square


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E-commerce for Direct Farm Marketers Twilight Q&A:

Operating During the COVID-19 Pandemic

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Topics

  • Overview of E-commerce Platforms
  • Considerations for Selecting a Platform
  • Payment Processing
  • E-commerce Example: Using Square
  • Promoting Your New Online Store
  • Considerations for Shipping and Curbside

Pick-Up

  • Q&A
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Speakers

  • Megan Bruch Leffew, Center for Profitable Agriculture

– mleffew@utk.edu

  • Tasha Kennard, Nashville Farmers Market

– Tasha.Kennard@Nashville.gov

  • Amy Ladd, Lucky Ladd Farms

– amy@luckyladdfarms.com

  • Adam Acampora, TN Farm Winegrowers Alliance

– Adam.Acampora@tennesseewines.com

  • Kacey Troup, TN Department of Agriculture

– Kacey.Troup@tn.gov

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Disclaimers

  • Information presented is for educational

purposes only and does not constitute legal or medical advice.

  • Any specific products or services

referenced is for informational purposes

  • nly and does not indicate an

endorsement.

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E-commerce Platforms

  • Free basic version
  • Sell unlimited products
  • CC processing fees

2.9% + $0.30/ transaction

  • Features

– Inventory management – Curbside pickup – Delivery (limited time)

  • Paid plans $12+/month
This Photo by Unknown Author is licensed under CC BY This Photo by Unknown Author is licensed under CC BY-SA
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Examples of Other Mainstream E-commerce Platforms

(WordPress)

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E-commerce Platforms for Farms

https://www.youngfarmers.org/wp- content/uploads/2020/04/Farmers-Guide-to-Direct- Sales-Software-Platforms.pdf

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Platforms with E-commerce Storefronts

  • 1000EcoFarms
  • Barn2Door
  • EatFromFarms
  • Farmigo
  • Food4All
  • GrazeCart
  • HarvestHand
  • Harvie
  • Local Food

Marketplace

  • LocalLine
  • Local Orbit
  • MyRealFoods
  • Open Food Network
  • Online Farm Markets
  • WhatsGood
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E-commerce Platforms for CSAs

  • CSAware
  • Farmigo
  • GrownBy
  • HarvestHand
  • Harvie
  • Local Food Marketplace
  • Local Line
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E-commerce Platforms for Farmers Markets

  • Cropolis
  • Local Line
  • Local Orbit
  • Open Food Network
  • Online Farm Markets
  • WhatsGood
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Selecting a Platform

  • Fee structure
  • Set up time/ease
  • Ease of updates
  • Payment methods

accepted and security

– Credit/debit – Cash/check upon delivery – EBT

  • Time to receive payment
  • Customer interface
  • Features needed

(inventory management, delivery routes, pack lists, label)

  • Sales tax procedure
  • IT support available
  • Ability to integrate with

website and accounting software

  • Data security and use
  • More at

https://tilth.org/education/r esources/questions-for- considering-online-sales- platforms-for-farms- direct-marketing/

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Payment Processing

This Photo by Unknown Author is licensed under CC BY
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Payment Options

  • Credit/Debit Cards
  • PayPal
  • Stripe
  • Apple Pay
  • Peer-to-peer

– Cash.app – Venmo for Business

  • Offline Options

– Cash, Check, EBT

This Photo by Unknown Author is licensed under CC BY-NC
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Accepting EBT

This Photo by Unknown Author is licensed under CC BY-SA
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Using Square for E-commerce

This covers the free version of

  • Square. Square Retail offers more

tools and is an available upgrade with annual fee.

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Square Integrated Weebly Website

  • Create Items in Square
  • Create New Categories in Weebly

– Find this option under “Items” dropdown – Creating a category creates a webpage

  • Edit Items in Weebly

– Bulk update visible, unavailable, hidden – Bulk update category assignment – Bulk update fulfillment method

  • Shipping / Pickup & Delivery / All
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Accessing your Weebly Site

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Weebly Categories

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Item View in Weebly

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Weebly Item Library - Bulk Updates

This menu will not appear until you check multiple items from your library.

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Weebly Checkout

Defaults “on”

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Weebly Pickup & Delivery Settings

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Weebly Sales Tax Setup

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Weebly Website Home Page

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Reviewing Orders in Weebly

Best to review orders in Weebly vs. Square for more complete details

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Exporting Ordering from Weebly

  • Export all dates or range of dates
  • Not instantaneous

– Sends email with link to download

  • Sorting to detailed information

– In Excel

  • STEP 1:  Data  Sort  Sort by: “Product Name” 

Then by: “Pickup Date”  OK

  • STEP 2:  Data  Subtotal  At each change in: “Product

Name”  Use Function: “Sum”  Add Subtotal to: “Product Quantity”  OK

  • STEP 3: Delete unnecessary columns leaving only:

– Product Name, Product Options, Product Quantity, Pickup Date

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Promoting Your New Online Store

This Photo by Unknown Author is licensed under CC BY-NC
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Pick TN Products

  • FREE marketing platform for TN producers

– www.picktnproducts.org – Download our app or get the update! – Find us in the MyTN app

  • Keep your listing updated by emailing

pick.tn@tn.gov

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  • Add photo of Hill Family Farm
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Pick TN Products

  • April website metrics

– 19,539 visitors – 69,684 page views

  • Pick TN Products

Facebook – April

  • 980 new page likes.

Totaling 32,644 page likes

  • Posts reached 156,427

people

  • 62,000 people are

engaging on our posts

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Marketing for E-commerce

  • Make it simple for the customer

– Link sales page at the top of website – Share link on Facebook and other social media – Send link to your email subscribers

  • Optimize product copy

– Short, product-driven keywords, include product name

  • Share product related photos and video

– Have product photos on website – When sharing photos of product on social media include link to online store

  • Share complete details /instructions

– On website, social media, and email

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Considerations for Shipping and Curbside Pick-up

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Considerations for Shipping

  • Frequency

– Shipping on Demand vs. Scheduled Shipping

  • Costs associated with shipping

– Minimum order quantities for carts

– Free!!!!!

  • Single Items vs Set Packages
  • Up Sale Items?
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Packaging Thoughts

  • Styrofoam
  • Paper Pulp
  • No peanuts!
  • UPS / FedEx Approved
  • Cool Packs
  • When to Ship
  • Gift Wrapping

– Is it an Experience or Waste?

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https://tiny.utk.edu/CPA375

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Considerations for Curbside Pick-Up

  • Schedule pick-ups
  • Accept online pre-payment when possible

– If not, dedicated employee for payment transactions

  • Employee handling product should not

touch vehicles

  • Employees should wear masks and gloves

– Train in handwashing, mask and glove use

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Additional Resource

Source: Center for Rural Engagement https://ruralengagement.org/2020/04/22/touchless-transactions- e-commerce-guidance-for-rural-business-managers-considering-

  • nline-sales/
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Q&A

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Send additional questions to mleffew@utk.edu