Dubai Customs Custom & Trade Facilitation Forum May 17, 2017 1 - - PowerPoint PPT Presentation
Dubai Customs Custom & Trade Facilitation Forum May 17, 2017 1 Achieving The Mission Dubai Customs has Intervention Rate World-Class IT Systems should be less than 5% (based on WCO Columbus Report) 96.67% 3.33% Auto Clearance
1
2 1.8% < 1 Day 1.06% < 5 Day 0.46%
> 5 Day 60% < 1 Min 21% < 5 Min 15% > 5 Min
Cargo Reconciliation Post Clearance Audit Smart Inspection Risk Engine Advanced Container Scanning Claims & Refunds
(based on WCO Columbus Report)
1,025 1,250 1,329 1,331 1,348 1,400 1,470 1,544 1,621 1,783
2011 2012 2013 2014 2015 2016 2017 2018 2019 2020
6.8 7.7 7.9 8.6 9.0 9.1 10.0 11.0 13.2 15.9 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020
Total Transactions Processed by Dubai Customs (Millions)
SERVICE LEVEL
7 5 3
2011 2013 2015
1st Customs Administration in the GCC and 3rd Globally World Economic Report - 2015
Dubai is the preferred Trade Hub due to efficient Customs Procedures and Smart Systems, making Dubai “Leading Customs Administration in the Region”.
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75.0% 86.0% 95.0% 95.0% 95.0% 96.1% 97.1% Q2-15 Q3-15 Q4-15 Q1-16 Q2-16 Q3-16 Q4-16
Client Happiness
4
Business-to- Government Smart Workspace File Upload Auto-Declare Mobile Smart Watch
190,000 Companies interact through 4,000 Brokers 9 Million transactions generate AED 8 Billion 32% of transactions submitted using Smart Channels 80% of transactions submitted by Brokers used B2G
30,000 Shipments
Cleared Per Day
19 Million Containers
Port Capacity
17 Thousand
Vessels Calls
190 Thousand
Cargo Flights
75 Million
Passengers
AED 12.41
Saving per transaction
AED 95 Million Cost
Saving for Clients
2 Million Man-Hours
Effort Saving
Evaluate, Direct & Monitor Align, Plan & Organize Build, Acquire & Implement Deliver, Service & Support Monitor, Evaluate & Assess
COBIT
IT 5.0
5.0 FRAMEW
EWORK ORK
Dubai ai Plan 2021 2021 Dubai ai Customs s Strateg egy Smart Dubai ai Governm rnment nt Strategy Dubai ai Customs s Smart Transform sformatio ion n Strategy
STRAT
ATEG EGY
DGEP G4 Guide deline lines Smart Dubai ai Governm rnment nt Standards dards & Guide deline lines Dubai ai Model l Metho hodo dolo logy for Servi rvices ces Impro rovem vemen ent Dubai ai Customs s Enterpr rprise ise Capabili bility y Model
MODELS
ELS & GUIDELIN LINES ES
TOGAF AF 9.1 ISO 42010 PMBOK OK 5 ISO 21500 ISO 10244 CMMI I - DEV ISO 20000 ISO 27001 - ISR
STANDAR
NDARDS DS & BEST
PRACT
CTICES ICES
Disc scovery ery Init itiati tion
Stud udy Impleme lement Opera erate Sust stain in
SERVICE
VICE IMPROVEME OVEMENT NT & P
PROJECT
JECT MANAG NAGEMENT EMENT
LIFECY
CYCL CLE
Service Improvement Planning Initiative Implementation Monitoring & Follow-up Continuous Learning Demand Management Solution Maintenance
Business Build Project Management Business Process Engineering Enterprise Software Development – Bespoke & COTS Enterprise Change Management Project Quality Assurance & Testing Enterprise Architecture
Benefit Management
Business Relationship Management Innovation Management