DISRUPTING FLIGHT DISRUPTIONS Mission Create a world with - PowerPoint PPT Presentation

DISRUPTING FLIGHT DISRUPTIONS

Mission Create a world with frictionless flight disruptions For Everyone. Everywhere.

Help airlines optimize operational efficiency and retain their customers by enabling their passengers to self-manage flight disruptions WHAT WE DO Trusted by

End-To-End Recovery Solutions Self-Service in the Operational Disruption Virtual Contactless Vouchers Commercial Window Recovery Platform

COVID-19 Disruptions Timeline Mass-Cancellations Rebuilding The Market The “New Normal” 2 3 1 Commercial Window Commercial Window Operational Window Call Center Workload Rev Man “Trial & Error” OCC “ Self-Service ” Recovery

Severe rush of passengers requesting rebookings, information and refunds High Manpower Costs THE PROBLEM 600% uptick in support requests Slow Response Times Up to 10hr wait time Increasing Cashflow Pressure $6M-$25M cash burn per day

THE SOLUTION

Recover from mass cancellations SELF-SERVICE FOR MASS Reduce workload from the the call center & Rev CANCELLATIONS Man Incentivize passengers to rebook themselves instead of claiming refunds

HOW IT WORKS 1 2 3 4 Identify Send PAX PAX Rebook \ Agent Disrupted PAX Notifications Claim Voucher Follow Up Monitoring Panel Via Email & SMS Virtual Assistant Control Panel

VIRTUAL ASSISTANT Self-Managed Disruptions No Wait. No App. No Friction. Conversational Self-Service Technology Customizable Workflows Personalized Customer Engagement

HELP CENTER Preemptively solve PAX’s most frequent problems Reduce Stress & Miscommunications Improve Customer Engagement Reduce Workload From Your Support Team

CONTROL PANEL Automate your call center Empower your Rev Man agents Detect disrupted PAX Notify automatically via email & SMS Monitor PAX responsiveness Configure business rules

CASE STUDY In Just 3 weeks 20,000+ 2,000+ 20%+ PAX Managed Hours Automated PAX Rebooked

Free Implementation COVID- 19 is hurting our industry and we’re here to help 2 3 1 Get PAX Notify Identify Disruption PAX Information a. Airline push schedule update – a. Trigger automatically a. Get Flight List – Airline API Rubiq API/ Excel/ Flat File b. Get PNR info – Airline API b. Comm. Channel – SMS & Email

Free Implementation COVID- 19 is hurting our industry and we’re here to help DONE 4 5 6 Agents Send PAX Confirmation Rebook Respond a. PAX request refund or choose alt. Automatically via email & SMS a. Control Panel displays chosen flight flight b. Agent issue new ticket/refund b. Business rules defined by the airline c. Agent confirm in Rubiq UI c. Display real-time availability – airline API

PAX Perception More optimistic than one might think Num. of Chosen Alternatives (By PNR, For Each Month) Rebooked PNRs

THANKS info@rubiq.tech www.rubiq.tech