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DIO TFM Presentation

DIO TFM Service Delivery

DIO TFM Service Delivery

Background

• The DIO was created on 1 April 2011 following the Strategic Defence

Review by Lord Levene. His recommendations led to the MOD being reformed to become more efficient and more effective and brought the management of Defence Infrastructure together under a single

• rganisation for the first time ever
• Its purpose, to enable Defence personnel to live, work, train and deploy at

home and overseas and transform the way Defence works to ensure users

• f the Defence Estate and Facilities receive the optimum service from the

DIO and its Industry Partners

• On its creation, the organization had a number of strengths. For example:
• DIO’s staff had a large amount of specialist experience;
• Some of the outputs and processes being used in DIO were leading-edge
• However, there were a number of areas that needed improvement
• Processes were not consistent across parts of the organization producing

similar work, leading to duplication and inefficiency DIO TFM Service Delivery

Background cont’d

• The organization was ‘stove-piped’, so communication between different

business areas was poor

• Much of DIO’s technology was outdated, with too many different IT

systems and platforms

• The new Enhanced Operating Model (EOM) has been developed after

much collaboration and analysis across DIO. Work started by asking what the organization wanted to achieve, and from this a set of design principles was developed

• In essence the principles stated that DIO’s new operating model should
• Be process driven – using standardized, technology-enabled processes

where appropriate which apply industry best-practice and ensure a more consistent experience for those that live, work and train on the Defence estate

• Put Defence first – DIO should have a single Defence Infrastructure Plan

that is efficient, affordable and sustainable DIO TFM Service Delivery

• Prioritize infrastructure spend to best effect – using robust, evidence based

decision making to optimize use of the whole estate; and

• Drive leadership at every level – motivating and inspiring our people to

ensure everyone contributes to our success.

• The DIO is responsible for all acquisition, disposal, allocation of assets,

construction and the maintenance of the Defence Infrastructure in the UK and abroad

• The DIO is also responsible for the provision of SFM which includes

Catering, Cleaning, Waste Management, Supply Chain, Labouring, Laundry, Pay and Records, Guarding, I-hubs, Officers & WO/SRs Messes, Accommodation booking service

• The DIO employs 4900 personnel from a diverse range of professions
• Assets of £21bn which includes 45,000 buildings (plus 815 listed), 50,000

houses, 135,000 bed spaces,

• Annual expenditure circa £3.3bn

Background cont’d

DIO TFM Service Delivery

Five design principles on which EOM is based.

• Clear and simple interfaces and boundaries between DIO, users and

suppliers

• Improved alignment between strategy and service delivery
• An organisation that operates on a standardised and consistent basis but

with the flexibility to manage change

• DIO has the capability and capacity to deliver the organisation model
• As far as possible, do things once and in one place to enable efficiency

and commonality of service delivery

DIO TFM Service Delivery

Main Areas of Change:

• EOM Organisational Change.
• Location changes to 33 Service Delivery Area Offices.
• New IT System.
• Streamlining Processes Integrated with new IT.
• Integrating Hard and Soft FM.
• Strategic Business Partner.
• New Hard FM Contracts Nationwide (NEC3 Term

Service Contract).

DIO TFM Service Delivery

Main Areas of Change:

• DIO inherited over 250 Soft FM Contracts
• Myriad of contracted standards & frequencies for

delivery of Soft FM Services

• Project Hestia will merge these into 9 Regional SFM

Contracts 2015-2018

• FOAP Soft FM Contract is a pilot for Project Hestia
• Commonality of SOR from FOAP to Hestia
• End game of TFM Contracts 2020+

DIO TFM Service Delivery

DIO TFM Service Delivery

DIO TFM Service Delivery

Functions of the EOM

The main functions of the EOM Chief Executive Chief Operating Officer ODC Service Delivery Program & Project Delivery Training Accom SAPT Head Office

DIO TFM Service Delivery

High level DIO TFM Organisational Structure

Chief Executive DIO Chief Operating Officer Regional Infrastructure Manager Scot & NI Regional Infrastructure Manager Central Regional Infrastructure Manager SE Regional Infrastructure Manager SW Sub-Regional Infra manager Wales Sub-Regional Infra manager Central Sub-Regional Infra manager North Sub-Regional Infra manager East Sub-Regional Infra manager NE

DIO TFM Service Delivery

Brecon Service Delivery Area Organisational Structure

DIO TFM Service Delivery

SRIM SIM HFM Admin Support Area M&E Manager Area B&CE Manager SIM HFM SIM SFM IM HFM IM HFM IM HFM IM HFM IM SFM IM HFM IM HFM IM HFM IM SFM EFM SFM EFM SFM

DIO TFM Service Delivery

Service Delivery Regions (SD)

Overall SD:

• Responsible for day-to-day service delivery; maintain & operate
• Greater integration between hard and soft facilities management
• The scale and size of each region differ slightly, but there is consistency in

design Specifically

• Regions have teams responsible for delivery and performance and

compliance

• The design ensures greater alignment of UK and Overseas

delivery structures

• North region includes USF
• South region includes PFI’s
• Overseas includes Europe, Support & Rest of the World, PJOB’s

and WGRE DIO TFM Service Delivery

Main Benefits of Change:

• All DIO functions co-located
• Clearer Line Management and Communications.
• Better defined demarcation between Industry Partner, End user and

DIO.

• Training and support from Centralised Team.
• Fewer Office Locations to Maintain.
• Hard and Soft FM staff brought together under one Management

chain.

• Improved IT and Integrated Processes.

DIO TFM Service Delivery

DIO TFM Service Delivery

Head of Establishment DIO Area Manager DIO Site Est. Team Leader Industry Partner Pre EOM Relationships

Head of Establishment DIO Senior Infrastructure Manager DIO Infrastructure Manager Industry Partner Post EOM Relationships

DIO TFM Service Delivery

DIO TFM Service Delivery

1 - Scotland 2 - Central 3 - South East 4 - South West 5 - East

Existing Regional Prime Contracts

6 - National Housing Prime 7 - National Training Estate Prime DIO TFM Service Delivery

Prime Contracts

1 – Scotland & Northern Ireland 2 - South West 3 - South East 4 – Central & East 5 – National Housing Prime 6 – National Training Estate Prime Value Assets £43M 5519 £69M 4972 £59M 3514 £115M 9342 £99M 49822 £95M 10462

DIO TFM Service Delivery