Digitization of Healthcare Secure Texting - Facilitating Care - - PowerPoint PPT Presentation

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Digitization of Healthcare Secure Texting - Facilitating Care - - PowerPoint PPT Presentation

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Digitization of Healthcare Secure Texting - Facilitating Care Coordination MDHIMSS Karan Mansukhani May 4, 2017 Agenda Background: Why Secure Texting? How does it fit into CRISPs infrastructure? Progress to date Use

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Digitization of Healthcare

Secure Texting - Facilitating Care Coordination MDHIMSS

Karan Mansukhani

May 4, 2017

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Agenda

  • Background:
  • Why Secure Texting?
  • How does it fit into CRISPs infrastructure?
  • Progress to date
  • Use cases 1 – Texting
  • Use cases 2 – Notifications
  • Use cases 3 – Alerts
  • Next steps:
  • Why should I consider adoption?
  • How do I sign up?
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Why secure texting?

  • Partner need
  • Interoperability
  • Healthcare experience
  • Potential to send critical clinical information to customers
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CRISP infrastructure

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Progress to date:

  • CRISP has connected:
  • 2 Home Health teams
  • 4 Community Care Management teams
  • 6 Hospitals
  • 20 Primary Care / Specialists Practices
  • 30 Skilled Nursing Facilities
  • Integrated with:
  • University of Maryland Medical System
  • Holy Cross Hospitals

1,200 users 10,000 users

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Use Case 1: SNF to ED

Answering Service ED Skilled Nursing Facility

SNF

  • Dr. Roper wants to send patient to the ED

GAP

  • Dr. Roper calls and leaves a message with the

ED answering service

ED

  • Dr. Andrews, at the ED, receives inconsistent,

second - hand information

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Use Case 1: ED to SNF

Administrative staff Answering Service

ED

Skilled Nursing Facility

  • Dr. Roper receives inconsistent, second - hand

information

  • Admin staff search for an appropriate SNF bed

to transfer patient

  • Dr. Andrews wants to discharge patient to SNF

SNF ED GAP

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Use Case 1: Secure Texting

SNF / on call ED Provider ED Skilled Nursing Facility

SNF

  • Dr. Roper wants to send patient to the ED

Secure Text

  • No intermediary
  • Relevant clinical information

ED

  • Dr. Andrews has a direct line of

communication

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Use Case 1: Secure Texting

Skilled Nursing Facility

  • Dr. Roper has a direct line of communication
  • No intermediary
  • Relevant clinical information
  • Dr. Andrews wants to discharge patient to SNF

SNF ED

Secure Text

SNF / on call ED Provider ED

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Use Case 2: ENS to CM

Patient has an established relationship with a Care Manager Care Manager “subscribes” to patient via CRISP Patient presents at an ED CRISP sends ENS notification to CM via secure text CM calls ED to consult with provider CM schedules f/u with PCP

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Use Case 3: CRISP Alerts Registry to ED

Patient is enrolled in Care Management Care Manager “subscribes” to patient via CRISP Patient presents at an ED ENS queries CRISP alerts registry CRISP sends secure text with CM info to ED provider ED contacts CM for smooth transition

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Why should I consider adopting?

  • HIPAA
  • Improve care coordination
  • Reduce PAU and internal staff time
  • Receive critical in-context notifications at POC
  • It’s free!
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Where do I sign up?

  • Contact CRISP
  • Present a use case embedded in care-coordination
  • Sign the subscription agreement
  • Choose from an array of in-context alerts
  • You’re on your way!
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Contact information

Karan Mansukhani, MHA, MPH, MBA Project Manager, CRISP email: Karan.Mansukhani@crisphealth.org

  • Snr. Manager - Health Information Systems, Audacious Inquiry

email: KMansukhani@ainq.com Cell: 608-695-8016

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Thank you! Questions / Comments?