#ForumOne Digital Modernization for Government Drupal GovCon2019
Forum One is a full-service digital agency that creates impact for mission-driven organizations
Our Clients
It’s Great to Meet You! Christina Crawley Michael Shoag Alex Dunlop Director of Marketing Vice President, Director of Business Development, Government Services Government Services @tinacrawley @MikeShoag @alexpdunlop ccrawley@forumone.com mshoag@forumone.com adunlop@forumone.com
What is Digital Modernization? 1. Build Consensus 2. Plan The Investment 3. Get Started
POLL #1 How confident are you with what Digital Modernization means and entails? 1. I’m just learning about it for the first time today 2. I’ve read a few articles 3. I’m familiar with the concept 4. I’m currently implementing my first one 5. I know it well and have been part of an completed implementation
Digital Modernization is: Transforming your agency and how you interact with customers through the use of new technologies to achieve an integrated approach to engaging your audiences and achieving your mission.
Recent Modernization Milestones Dec 2017 Jan 2018 Mar 2018 Jan 2019 Mar 2019 President’s Modernizing GSA launches OPEN Data Act GSA launches Management Government “Discovery and “Center of Agenda PMA Technology Act Assessment” Excellence” initiative
Areas of focus Customer Data Infrastructure experience analytics optimization Cloud Contact Change computing centers management
DEPARTMENTAL & DATA SILOS REDUNDANT PROCESSES & SOLUTIONS
Now take 3 steps back...
Align teams on strategic goals
Components of Digital Modernization Focus on Your Mission Don’t just replace, Mission, Systems Not enough to just replace an improve! Goals & old system with a new one. First & Tools This is an opportunity to Objectives understand what you want to rethink systems and tools to accomplish. improve efficiency and impact. Change the way you work! Org. Culture! Ultimately we want to make your jobs easier, and more effective. Modernization Modernization can help do that.
What is the impact of digital modernization?
Important idea. It’s more than tools. It’s organizational change. Source: Harvard Business Review • The Hard Side of Change Management
1 Build Consensus 2 Plan the Investment 3 Get Started
1 Build Consensus
1. Build Consensus 2. Plan the Investment 3. Get Started Assess where leadership stands
1. Build Consensus 2. Plan the Investment 3. Get Started Understand the System Fundamentals
1. Build Consensus 2. Plan the Investment 3. Get Started Identify customers and stakeholders
Talk to customers and stakeholders.
Consistent Scalability DESIGN SYSTEM
1. Build Consensus 2. Plan the Investment 3. Get Started Make the case
2 Plan the Investment
1. Build Consensus 2. Plan the Investment 3. Get Started Establish 3 Groups: Core Approval Consultative
1. Build Consensus 2. Plan the Investment 3. Get Started Customize how you communicate
It takes a village.
1. Build Consensus 2. Plan the Investment 3. Get Started Agree on specifics about the problem being solved
1. Build Consensus 2. Plan the Investment 3. Get Started Map business processes
1. Build Consensus 2. Plan the Investment 3. Get Started Customer Data Infrastructure experience analytics optimization Cloud Contact Change computing centers management
1. Build Consensus 2. Plan the Investment 3. Get Started Secure resources and plan ahead
1. Build Consensus 2. Plan the Investment 3. Get Started Use data to measure progress
3 Get Started
1. Build Consensus 2. Plan the Investment 3. Get Started Prioritize and select
1. Build Consensus 2. Plan the Investment 3. Get Started Integrate with other systems
1. Build Consensus 2. Plan the Investment 3. Get Started Plan for quick, visible wins
1. Build Consensus 2. Plan the Investment 3. Get Started Document the lessons learned
In Summary Work to Build Talk to Align with Communicate Consensus stakeholders your mission with audiences
POLL #2: What is your immediate next step? 1. Talk to my boss 2. Research customer experience 3. Talk to end-users 4. Look at data 5. Try to secure funding
Questions?
Christina Crawley Michael Shoag Alex Dunlop Director of Marketing Vice President, Director of Business Development, Government Services Government Services @tinacrawley @MikeShoag @alexpdunlop ccrawley@forumone.com mshoag@forumone.com adunlop@forumone.com
Understand Data Needs Have an Eye for Integration Talk to Stakeholders What do stakeholders need to Understand their touchpoints, Make sure your tools are connected. Eliminate manual work. make informed decisions? needs, and questions. Invest in Governance Optimize for Automation Plan the Roll Out Plan for necessary labor and ongoing Map the entire process to Take implementation seriously. expenses for long-term success. identify manual pain points. Don’t wing it.
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