Digital Modernization for Government Drupal GovCon2019 Forum One - - PowerPoint PPT Presentation

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Dec 14, 2023 281 likes •772 views

#ForumOne Digital Modernization for Government Drupal GovCon2019 Forum One is a full-service digital agency that creates impact for mission-driven organizations Our Clients Its Great to Meet You! Christina Crawley Michael Shoag Alex

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Digital Modernization for Government

Drupal GovCon2019

#ForumOne

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Forum One is a full-service digital agency that creates impact for mission-driven organizations

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Our Clients

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It’s Great to Meet You!

Alex Dunlop

Director of Business Development, Government Services @alexpdunlop adunlop@forumone.com

Michael Shoag

Vice President, Government Services @MikeShoag mshoag@forumone.com

Christina Crawley

Director of Marketing @tinacrawley ccrawley@forumone.com

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What is Digital Modernization?

1. Build Consensus
2. Plan The Investment
3. Get Started

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POLL #1

How confident are you with what Digital Modernization means and entails?

1. I’m just learning about it for the first time today 2. I’ve read a few articles 3. I’m familiar with the concept 4. I’m currently implementing my first one 5. I know it well and have been part of an completed implementation

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Digital Modernization is:

Transforming your agency and how you interact with customers through the use of new technologies to achieve an integrated approach to engaging your audiences and achieving your mission.

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Recent Modernization Milestones

Modernizing Government Technology Act

Dec 2017 Jan 2018 Mar 2018 Jan 2019 Mar 2019

GSA launches “Center of Excellence” initiative President’s Management Agenda PMA OPEN Data Act GSA launches “Discovery and Assessment”

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Areas of focus

Cloud computing Contact centers Change management Customer experience Data analytics Infrastructure

ptimization

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DEPARTMENTAL & DATA SILOS REDUNDANT PROCESSES & SOLUTIONS

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Now take 3 steps back...

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Align teams on strategic goals

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Components of Digital Modernization

Mission, Goals & Objectives

Org. Culture!

Systems & Tools

Don’t just replace, improve!

This is an opportunity to rethink systems and tools to improve efficiency and impact.

Change the way you work!

Ultimately we want to make your jobs easier, and more effective. Modernization can help do that.

Focus on Your Mission

Not enough to just replace an

ld system with a new one. First

understand what you want to accomplish.

Modernization

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What is the impact

f digital modernization?

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Source: Harvard Business Review • The Hard Side of Change Management

Important idea.

It’s more than tools. It’s organizational change.

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1 2 3

Build Consensus Plan the Investment Get Started

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Build Consensus

1

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Assess where leadership stands

2. Plan the Investment
1. Build Consensus
3. Get Started

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Understand the System Fundamentals

2. Plan the Investment
1. Build Consensus
3. Get Started

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Identify customers and stakeholders

2. Plan the Investment
1. Build Consensus
3. Get Started

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Talk to customers and stakeholders.

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Consistent Scalability

DESIGN SYSTEM

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2. Plan the Investment
1. Build Consensus
3. Get Started

Make the case

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Plan the Investment

2

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Establish 3 Groups:

Core Approval Consultative

2. Plan the Investment
1. Build Consensus
3. Get Started

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Customize how you communicate

2. Plan the Investment
1. Build Consensus
3. Get Started

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It takes a village.

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Agree on specifics about the problem being solved

2. Plan the Investment
1. Build Consensus
3. Get Started

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Map business processes

2. Plan the Investment
1. Build Consensus
3. Get Started

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2. Plan the Investment
1. Build Consensus
3. Get Started

Cloud computing Contact centers Change management Customer experience Data analytics Infrastructure

ptimization

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Secure resources and plan ahead

2. Plan the Investment
1. Build Consensus
3. Get Started

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Use data to measure progress

2. Plan the Investment
1. Build Consensus
3. Get Started

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Get Started

3

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Prioritize and select

2. Plan the Investment
1. Build Consensus
3. Get Started

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Integrate with other systems

2. Plan the Investment
1. Build Consensus
3. Get Started

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Plan for quick, visible wins

2. Plan the Investment
1. Build Consensus
3. Get Started

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Document the lessons learned

2. Plan the Investment
1. Build Consensus
3. Get Started

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Work to Build Consensus Talk to stakeholders Align with your mission Communicate with audiences

In Summary

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POLL #2:

What is your immediate next step?

1. Talk to my boss
2. Research customer experience
3. Talk to end-users
4. Look at data
5. Try to secure funding

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Questions?

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Alex Dunlop

Director of Business Development, Government Services @alexpdunlop adunlop@forumone.com

Michael Shoag

Vice President, Government Services @MikeShoag mshoag@forumone.com

Christina Crawley

Director of Marketing @tinacrawley ccrawley@forumone.com

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Optimize for Automation Talk to Stakeholders Understand Data Needs Plan the Roll Out

What do stakeholders need to make informed decisions? Take implementation seriously. Don’t wing it. Map the entire process to identify manual pain points. Understand their touchpoints, needs, and questions.

Invest in Governance

Plan for necessary labor and ongoing expenses for long-term success.

Have an Eye for Integration

Make sure your tools are

connected. Eliminate manual work.