Differences Goal To Uncover the: Events Conditions Values - - PowerPoint PPT Presentation

Managing Generational Differences

March 16, 2018

hfma texas gulf coast chapter Monthly Luncheon

Goal

To Uncover the:

• Events
• Conditions
• Values
• Behaviors

That make each generation Unique!

Framing The Generations

Clashpoints

For the first time in US History there are Five Generations in the Workplace

Generation Z

TRADITIONALISTS 1900 -1945

Influences

▪ The Great

Depression

▪ The New Deal ▪ World War II ▪ The G.I. Bill ▪ The Cold War ▪ The Atom Bomb

People in the News

▪ Frank Sinatra ▪ Ella Fitzgerald ▪ FDR ▪ Jackie Robinson ▪ Henry Ford ▪ John Wayne ▪ Joe DiMaggio

TRADITIONALISTS 1900 -1945

Traits

▪ Loyal/Civic Minded ▪ Patriotic ▪ Hard working ▪ Fiscally conservative ▪ Faith in Institutions ▪ Work for same

employer

▪ Make do or do without ▪ Practical ▪ Respect Authority

Growing Up

▪ Disciplined ▪ Conformers ▪ Personal sacrifice ▪ Children should be

seen and not heard

Motivators

▪ Sense of self worth ▪ Good of the Company ▪ Build a personal

legacy

babyboomers 1946 - 1964

Influences

▪ Booming birthrate ▪ Economic prosperity ▪ Vietnam ▪ Watergate ▪ Assassinations ▪ Civil rights

movement

▪ Women’s movement ▪ Sex, drugs, rock &

roll

People in the News

▪ John F. Kennedy ▪ Martin Luther King, Jr. ▪ Rosa Parks ▪ The Jackson Five ▪ Elvis ▪ The Beatles ▪ Neil Armstrong

babyboomers 1946 - 1964

Traits

▪ Confident ▪ Independent ▪ Self-reliant ▪ Competitive ▪ Questioners of

authority

▪ Idealistic

Growing Up

▪ Stay-at-home moms ▪ Suburbs ▪ TV ▪ Play well with others

Motivators

▪ Sense of Achievement ▪ Increased Salary ▪ Build a perfect career

babyboomers 1946 - 1964

Traits

▪ Optimistic ▪ Desire to stand out from

the crowd

▪ Cool ▪ Work-centric ▪ Relish long work hours ▪ Defined by Professional

Accomplishments

GENERATION X 1965 - 1976

Influences

▪ Divorce ▪ Lay-offs ▪ AIDS ▪ Personal computer ▪ MTV & Cable TV ▪ The Challenger ▪ Missing children on

milk cartons

▪ 24 hour media

People in the News

▪ Bill Clinton ▪ Bill Gates ▪ Michael Jordan ▪ Nelson Mandela

GENERATION X 1965 - 1976

Traits

▪ Independent ▪ Resourceful ▪ Entrepreneurial ▪ Adaptive to change ▪ Skeptical ▪ Work/life balance ▪ Self-reliance

Growing Up

▪ Working Moms ▪ Latchkey kids ▪ Divorce ▪ Microwave ▪ Videogames ▪ MADD

Motivators

▪ Sense of security ▪ Work to live ▪ Build a transferrable career

Influences

▪ Fall of the Berlin Wall ▪ Events of September

11th

▪ Connected 24/7 ▪ iPod, iPad, Smart

Phones

▪ Violence Close to home ▪ Drugs and gangs ▪ Hurricane Katrina ▪ Virginia Tech Shooting

People in the News

▪ President Barak Obama ▪ Backstreet Boys ▪ Oprah Winfrey ▪ Britney Spears ▪ Mia Hamm ▪ Serena & Venus

Williams

▪ Mother Teresa

Traits

▪ Globally concerned ▪ Diverse/Inclusive ▪ Cyber literate ▪ Media savvy ▪ Realistic ▪ The group is the key ▪ Confidence ▪ Entitled ▪ Most educated

Growing Up

▪ “You are special” ▪ Helicopter parents –

(Boomer parenting)

▪ Packed schedules

Motivators

▪ Sense of Greater Good ▪ Personal Relationships ▪ Build Parallel Careers

The M-Factor

▪ Parenting ▪ Entitlement ▪ Meaning ▪ Great

Expectations

▪ The Need for Speed ▪ Social Networking ▪ Collaboration

Works Cited Lynne C. Lancaster, D. S. (2010). The M-factor: how the millennial generation is rocking the workplace. New York: HarperCollins Publishers.

Influences

▪

See the world through September 11th

▪

Grown up with war & uncertainty

▪

Less optimistic

▪

Defined by their technology and media use

▪

Digital Natives

▪

Learned to read & write with the aid of computers

▪

Phenomenal ability to multi task

▪

School lock downs

In the News

▪

Sandy Hook Elementary School Shooting

▪

Aurora Mass Shooting

▪

Stabbing Rampage at Pennsylvania High School

Traits

▪ Digital ▪ Pragmatic ▪ Polite ▪ Resourceful ▪ Competitive ▪ Private

Growing Up

▪ “Black Hawks!”

(Gen X parenting)

▪ Involved dads

TRADITIONALISTS/ babyboomers 1940 – 1945 babyboomers/Gen X 1960 – 1965 Gen X/ 1975 - 1980 Cuspers play important roles …

▪ Mediating ▪ Translating ▪ Explaining ▪ Coordinating ▪ Resolving conflicts

Their Impact

 They will make up 50% of employees

& customers by the year 2020 and 75% by the year 2026

 They will bring their gifts to the

workplace

• Youth
• Collaboration
• Energy

They are change agents!

What’s An Employer To Do?

Focus on:

▪ Attracting ▪ Mentoring ▪ Training ▪ Retaining

If Not, Employers Face:

▪ The Turnover Titanic ▪ Knowledge Drain to

Death

▪ Leadership Desert

They will either TRANSFORM an

• rganization or watch it CLOSE!

baby boomers 80 million 31% Gen Xers 46 million 21%

Traditionalists – 3% 75 million

95 million 45%

Source: U.S. Bureau of Labor Statistics

2015 International Workforce

An issue around which the generations are likely to/will collide An issue around which the generations are likely to/will

Many issues can be affected by generational diversity…

▪ Turnover ▪ Recruitment ▪ Morale ▪ Team building ▪ Communication ▪ Customer service ▪ Culture change ▪ Diversity ▪ Rewards ▪ Feedback ▪ Employer of choice ▪ Organizational

• bjectives

▪ Communications ▪ Feedback ▪ Rewards ▪ Balance

Communication

“Write me a letter” “Lets have a meeting” “Send me an email” “txtme” Tweet, Instant Messaging & Skype

Feedback

No News is Good News

Once a year review with documentation Instant, immediate feedback

Individualized feedback at the push of a button!

Rewards

Satisfaction of a job well done

Money, title, recognition, the corner

• ffice

Freedom is the ultimate reward Work that has meaning for me!

Balance

Support me in shifting the balance Help me balance everyone else & find meaning myself Balance now, not at 65! Flexibility so I can balance all my activities

TRADITIONALISTS

babyboomers

GENERATION X

COMMUNICATIONS Face to Face Formal Memo In Person Formal Memo Email/ Cell Phone Text Messaging FEEDBACK No News is Good News Once a year Review with documentation Instant, Immediate feedback Individualized Feedback at the push of a button! REWARDS The satisfaction

• f a job well

done Money, title, the corner office Freedom is the ultimate response Work that has meaning for me! BALANCE Support me in shifting the balance Help me balance everyone else & find meaning myself Balance now, not at 60 Flexibility so I can balance all my activities

Each generation brings its own set

• f values, beliefs, life experiences,

attitudes and gifts to the workplace Generational Personalities are shaped by Events & Conditions experienced through

• ur formative years-

Managing the Generations It’s A Bottom-line Issue!

Thank you

Resources

www.inc.com/sam-bacharach/how-to-motivate-your-gen-y-employees.html When Generations Collide: Who They Are. Why They Clash. How to Solve the Generational Puzzle at Work. Lynne C, Lancaster and David Stillman The M-Factor: How the Millennial Generation Is Rocking the Workplace Lynne C. Lancaster and David Stillman Stauffer, David. “Motivating Across Generations.” Harvard Management Update March 2003 Hammill, Greg. “Mixing and Managing Four Generations of Employees. “Winter/Spring 2005 http://www.fdu.edu/newspubs/magazine/05ws/generations.htm http://www.redtreeleadership.com/millennials/?gclid=CNOAhKjZ7rkCFctr7AodSzIAh g http://www.generationaledge.com/ www.RainmakerThinking.com